mazda cx-5 Problems
mazda cx-5 2014 Complaints
STRUCTURE:BODY
i was driving to work on i-85 southbound. i was in the left lane and there was a car in the right lane. there was a rubber tire laying in the road. i swerved to my left as far as possible to avoid hitting the rubber tire without hitting the guard rail on the left.
Reported in: KINGS MOUNTAIN NC || Crash: N || VIN #: JM3KE2DY4E0
VISIBILITY:WINDSHIELD
about 3 weeks after buying the vehicle new, a pebble hit and cracked my front windshield while driving on the highway. it resulted in a 24" crack which requires windshield replacement. that incident, by itself, is not out of the ordinary. my concern is due to the fact that the windshield glass has since been on backorder from mazda for 7 weeks. this is a new model. either they are having excessive windshield breakage or they haven't produced enough replacement parts for their new vehicles. either way, it's a safety problem. there is no third party glass supplier that makes this windshield, as it is apparently a new model, necessitated by the optional "smart city braking" feature (using a laser sensor through the windshield) unique to my trim line and new in 2014.
Reported in: SAINT PAUL MN || Crash: N || VIN #: JM3KE4DY7E0
UNKNOWN OR OTHER
stress fracture in exterior of windshield starting under the gasket extending straight down past rearview mirror and then hooking directly to the left. car was parked and unoccupied at time of fracture. had to have the windshield replaced at my expense even though the car was only 3 weeks old and had just over 1000 miles on it. *js
Reported in: SHAMONG NJ || Crash: N || VIN #:
POWER TRAIN
i was about 30 minutes in my drive on a 40-50 degree f morning. i stopped at a traffic light. when i tried to accelerate, my cx-5 appeared to have stopped shifting gears. i was stuck in a low gear. i could get up to 20-30 mph, but my car would be struggling at 4k rpm. luckily, i was already near my destination.
Reported in: BURKE VA || Crash: N || VIN #: JM3KE2BE3E0
AIR BAGS
vehicle collided into tree with significant front-end damage but driver side air bag did not deploy. driver was wearing seat belt and was unharmed.
Reported in: TAMPA FL || Crash: Y || VIN #: Jm3kE2BE5e0
VISIBILITY/WIPER
windshield crack almost 2 feet in length from tiny rock hit.
Reported in: RIVERSIDE CA || Crash: N || VIN #:
VISIBILITY:REARVIEW MIRRORS/DEVICES
when driving noticed a stress crack forming below the vehicle review mirror and rake assist cluster on the windshield. this crack increased in size literally before my eyes. after exiting the vehicle i found that the crack started in the top of the rear view mirror cluster traveling all the way down past the sensor.
Reported in: OCEANSIDE CA || Crash: N || VIN #: JM3KE2DY4E
ELECTRICAL SYSTEM
loss of power steering at same time all dash icons lit up. car then momentarily shut off doing 75mph; lost headlights (during night). this continued numerous times. headlights started flashing on/off and right turn signal caused car to shut off. towed to dealer next day and almost a week and they and mazda engineering have no clue.
Reported in: GREEN VALLEY AZ || Crash: N || VIN #:
STEERING
loss of power steering at same time all dash icons lit up. car then momentarily shut off doing 75mph; lost headlights (during night). this continued numerous times. headlights started flashing on/off and right turn signal caused car to shut off. towed to dealer next day and almost a week and they and mazda engineering have no clue.
Reported in: GREEN VALLEY AZ || Crash: N || VIN #:
VISIBILITY:REARVIEW MIRRORS/DEVICES
tl* the contact owns a 2014 mazda cx5. the contact stated that the driver's side-view mirror would vibrate excessively when driving at various speeds. additionally, the overhead compartment would also vibrate and exhibit an abnormal shuttering noise. the vehicle was taken to the dealer for diagnosis. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 400.
Reported in: QUINCY MA || Crash: N || VIN #: JM3KE4DYXE0
STRUCTURE:BODY
tl* the contact owns a 2014 mazda cx5. the contact stated that the driver's side-view mirror would vibrate excessively when driving at various speeds. additionally, the overhead compartment would also vibrate and exhibit an abnormal shuttering noise. the vehicle was taken to the dealer for diagnosis. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 400.
Reported in: QUINCY MA || Crash: N || VIN #: JM3KE4DYXE0
VISIBILITY/WIPER
tl* the contact owns a 2014 mazda cx5. the contact stated that the driver's side-view mirror would vibrate excessively when driving at various speeds. additionally, the overhead compartment would also vibrate and exhibit an abnormal shuttering noise. the vehicle was taken to the dealer for diagnosis. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 400.
Reported in: QUINCY MA || Crash: N || VIN #: JM3KE4DYXE0
VISIBILITY:SUN ROOF ASSEMBLY
the car was in my carport overnight. my husband got something out of the car and shut the door. the sunroof glass exploded. i only had the car for 29 days. it was brand new.
Reported in: HOT SPRINGS VILLAGE AR || Crash: N || VIN #: JM3KE2CY7E0
VISIBILITY:SUN ROOF ASSEMBLY
while driving down the highway i heard a loud noise almost like a gunshot. i thought maybe something had come up from another vehicle and hit my car....i heard noise coming from over my head. i pulled my sunroof cover back and noticed that my sunroof glass was shattered. wondered if something had hit the sunroof but upon inspection i realized that the window had exploded out not in. i brought the car into mazda on 1/28/14 and was told that they inspected it and did not find any defects in the sunroof...
Reported in: WATERTOWN CT || Crash: N || VIN #:
POWER TRAIN
while sitting at a stop light, the vehicle slammed into gear (automatic transmission) so hard that i thought that i had been rear ended. i got out and checked the vehicle as there was another vehicle behind me, but it was obvious that i had not been hit. since this 1st incident, i have had three other incidents of this type. i reported this issue to my mazda dealer, and the insist that i must have my foot on the accelerator while braking and this is causing the sudden slamming and attempt of the car to lurch forward. as a combat wounded veteran, i physically have to lift my right foot from the accelerator when i brake and always place it on the floor (safety minded) as i brake with my left leg/foot. i do not have my foot on the accelerator during these incidents. these 4 incidents have only occurred when i am at a stop, and waiting for a light to change. operating environment regards temps has ranged for 70 degrees to 10 degrees (f).
Reported in: CARLISLE PA || Crash: N || VIN #:
VEHICLE SPEED CONTROL
upon entering the highway a car came up on me very fast, whereupon i floored the gas pedal. the car jetted forward to about 65 mph then suddenly lost all power; like it was functioning on one cylinder. i had to pull over and coast down to my max speed of 5-mph. even though the pedal was floored i could not get above 1000 rpms and 5-mph. various warning lights came on, including the tcs and engine lights. all warning lights remained on without flashing. once i got to a safe place i shut the car down and within one minute restarted it with no sign of a problem. i drove over 100-miles today and nervously had to passe someone, but without problem.
Reported in: LONGMEADOW MA || Crash: N || VIN #: JM3KE4BE7E0
ELECTRONIC STABILITY CONTROL
upon entering the highway a car came up on me very fast, whereupon i floored the gas pedal. the car jetted forward to about 65 mph then suddenly lost all power; like it was functioning on one cylinder. i had to pull over and coast down to my max speed of 5-mph. even though the pedal was floored i could not get above 1000 rpms and 5-mph. various warning lights came on, including the tcs and engine lights. all warning lights remained on without flashing. once i got to a safe place i shut the car down and within one minute restarted it with no sign of a problem. i drove over 100-miles today and nervously had to passe someone, but without problem.
Reported in: LONGMEADOW MA || Crash: N || VIN #: JM3KE4BE7E0
ELECTRICAL SYSTEM
vehicle repeatedly failed to start after sitting un-driven for more than one day. vehicle was taken to dealership on three occassions for repair. vehicle failed to start after sitting un-driven at dealership during third repair attempt. dealership replaced battery twice, but the issue was not resolved. the problem worsened to the point that major electrical issues were experienced, including brake system failure, steering wheel failure, gauge failure, and complete electrical system failure. car is inoperable. independent technical specialist conducted tests and confirmed that the vehicle was experiencing irregular electrical activity and suspected an internal electrical flaw in the alternator and/or a body control issue. manufacturer has been ordered by a bbb auto line arbitrator to repurchase the vehicle.
Reported in: MOUNT PLESANT SC || Crash: N || VIN #: JMEKE2DY5E0
VISIBILITY/WIPER
windshield was cracked , from the passenger side bottom and it was about a foot long , too new for this to happen this is my 2nd mazda never had it done before and as with my other cars this is the first.
Reported in: SAVANNAH GA || Crash: N || VIN #:
VISIBILITY/WIPER
cracked windshield on a new - 1800 miles, 2014 cx-5 grand touring with smart city brake support system and rain sensor. a crack mysteriously appeared in the front windshield of my car, as it was parked in our driveway. the crack starts at the top center and runs straight down to the rear view mirror and then forms an "s" shape and stops beneath the mirror. as discussions grow on the mazda forum http://www.mazdaforum.com/forum/mazda-cx-5-54/cracked-windshield-2014-cx-5-grand-touring-w-smart-city-brake-support-system-31837/, it is apparent that this is a problem. i wonder if this problem is due to poor factory installation and/or an overall issue with the quality of mazda windshields. at this point, i am concerned about safety issues, especially in an accident or anything that impacts the windshield, such as a rock, with any force.
Reported in: BETHESDA MD || Crash: N || VIN #: JM3KE4DY1EO
STRUCTURE:BODY
cracked windshield on a new - 1800 miles, 2014 cx-5 grand touring with smart city brake support system and rain sensor. a crack mysteriously appeared in the front windshield of my car, as it was parked in our driveway. the crack starts at the top center and runs straight down to the rear view mirror and then forms an "s" shape and stops beneath the mirror. as discussions grow on the mazda forum http://www.mazdaforum.com/forum/mazda-cx-5-54/cracked-windshield-2014-cx-5-grand-touring-w-smart-city-brake-support-system-31837/, it is apparent that this is a problem. i wonder if this problem is due to poor factory installation and/or an overall issue with the quality of mazda windshields. at this point, i am concerned about safety issues, especially in an accident or anything that impacts the windshield, such as a rock, with any force.
Reported in: BETHESDA MD || Crash: N || VIN #: JM3KE4DY1EO
VISIBILITY
purchased a 2014 mazda cx5 on 06-10-2013. on 07-03-2013 while our mazda was parked at the hospital, came out to find the windshield broken. a break on the right side middle and running approximately. 18" toward the middle of the windshield. had the windshield on 07-26-2013. on 08-23-2013 the windshield while driving while no traffic around the windshield cracked again. this time on the left side at the registration sticker running approximately. 6" toward the middle.
Reported in: ARLINGTON TX || Crash: N || VIN #: JM3KE2CY7E0
VEHICLE SPEED CONTROL
i was driving at approximately 20 mph. i gently reduced speed to make a turn and when tried to accelerate again, my new car did not accelerated. i had to fully stop having cars behind in a mayor road. after few seconds it did accelerate but did not pass the 10 mph. the defect was only seen that day and fortunately i could get home at 10 mph. the car was turned on the next day and was working properly. it was taken to the dealer and was found nothing.
Reported in: BAYAMON PR || Crash: N || VIN #: JM3KE2DY3E0
VISIBILITY/WIPER
stress crack appeared from exact middle of top of windshield and spread down during the drive. search on the internet reveals other mazda cx-5 owners reporting same issue (especially like ours those with rain sensors and smart braking sensors which is the area of the windshield the crack started from for us). internet search also finds that windshields have been back logged and people have had to wait for replacements.
Reported in: MOUNT SINAI NY || Crash: N || VIN #: JM3KE4DY4E0
STRUCTURE
stress crack appeared from exact middle of top of windshield and spread down during the drive. search on the internet reveals other mazda cx-5 owners reporting same issue (especially like ours those with rain sensors and smart braking sensors which is the area of the windshield the crack started from for us). internet search also finds that windshields have been back logged and people have had to wait for replacements.
Reported in: MOUNT SINAI NY || Crash: N || VIN #: JM3KE4DY4E0
STRUCTURE:BODY
crack appeared in the windshield while parked overnight. crack starts halfway up, at the driver side edge of the windshield and extends approximately 16 inches towards the middle of the windshield. when the windshield was replaced, the installer did not find any evidence that the windshield had been struck by anything.
Reported in: MARIETTA OH || Crash: N || VIN #: JM3KE4DY7E0
VISIBILITY/WIPER
crack appeared in the windshield while parked overnight. crack starts halfway up, at the driver side edge of the windshield and extends approximately 16 inches towards the middle of the windshield. when the windshield was replaced, the installer did not find any evidence that the windshield had been struck by anything.
Reported in: MARIETTA OH || Crash: N || VIN #: JM3KE4DY7E0
VISIBILITY/WIPER
i had driven my 2014 cx-5 all day and had parked it in the garage for an hour. i left again and noticed a long crack in my windshield that wasn't there an hour before. there was a very tiny impact point, which under any other circumstances would not have cracked the windshield approx.15 inches. it seems like this windshield is a very cheap, low quality product. i have had other rocks hit my other cars' windshields and had a very large impact point. no other time has any other windshield on my other cars cracked to this extent. i took it to my mazda dealer and the service guy admitted it was a very small impact point, barely seen at a glance. they refused to replace the glass because it was an impact.
Reported in: MANVEL TX || Crash: N || VIN #:
VISIBILITY/WIPER
while sitting in my cx5 eating my lunch i noticed that there was a vertical crack in the windshield. i got out of the car to inspect for an impact point but could find none. i was bewildered because the crack just seemed to appear out of nowhere and for no cause. the crack is about 18 inches long and is almost dead center of the windshield left-to-right and starts from the very bottom of the windshield and runs upward and then curves at about 90 degrees. several days later the crack lengthened horizontally and is now also about 6 inches in width as well. upon googling cracked windshields on the cx5, i found plentiful other documentations of this problem. it is obviously a known issue with the frame of the vehicle causing stress on the windshield and i am wondering if mazda will recall the vehicle and make a repair.
Reported in: LAKELAND FL || Crash: N || VIN #: JM3KE4CY1E0
AIR BAGS
since my car was new, i have had a recurring problem with the passenger airbag sensor indicating that the passenger seat is not occupied when in fact there is an adult passenger in the seat. since the problem is sporadic and i haven't been able to recreate it for the mazda mechanic, mazda says nothing is wrong, but there is clearly a problem that is potentially serious. most recently i have noticed that the problem occurs shortly after starting the engine, after the airbag system has gone through its initial check and the light has gone out. it may then come back on and will remain on for the duration of the trip with a passenger seated the entire time. i saw the recall today of nissans for what sounds like a very similar, if not identical, problem. i am extremely concerned that in the event of an accident, my passenger would not have airbag protection.
Reported in: PITTSBURGH PA || Crash: N || VIN #: JM3KE4CYXE0
VISIBILITY
on multiple occasions over the winter, when temperatures were below freezing and snow was present on the car and it was snowing, it was impossible to clear the front windshield of all precipitation and the front windshield would ice over as the windshield wipers worked. snow would accumulate in the area below the windshield/at the top edge of the front hood. the defrosters are set down below the bottom of the windshield and seemed to contribute to the icing problem. i had to pull over multiple times in short distances to clear my windshield, but in certain cold conditions the ice would be incredibly difficult to remove as the wipers were adding moisture and thickening the film of ice; this condition makes for incredibly difficult and dangerous winter driving.
Reported in: TRUMANSBURG NY || Crash: N || VIN #: JM3KE2BE5E0
VISIBILITY:DEFROSTER/DEFOGGER SYSTEM
on multiple occasions over the winter, when temperatures were below freezing and snow was present on the car and it was snowing, it was impossible to clear the front windshield of all precipitation and the front windshield would ice over as the windshield wipers worked. snow would accumulate in the area below the windshield/at the top edge of the front hood. the defrosters are set down below the bottom of the windshield and seemed to contribute to the icing problem. i had to pull over multiple times in short distances to clear my windshield, but in certain cold conditions the ice would be incredibly difficult to remove as the wipers were adding moisture and thickening the film of ice; this condition makes for incredibly difficult and dangerous winter driving.
Reported in: TRUMANSBURG NY || Crash: N || VIN #: JM3KE2BE5E0
UNKNOWN OR OTHER
i don't recall the exact date, but it was during the winter of 2013/2014 (i think it was the 1/30/14 snow storm). the snow was coming down heavy and wet and my defroster and wipers could not keep the window clear of ice build up as i was driving to work. the ice build up started in the lower left corner and quickly built its way upwards where it was covering the window in my line of site. as it built up higher, i struggled to see clearly out of the window. my speed driving to work this day probably ranged from 30 to 35 that day. i have never experienced this with any other car and hoped this was a one time deal. i live in a snowy state and need to defrosters and wipers to work. i learned of this website today and saw another person had the same issue so i am inclined to think this is a problem with the car.
Reported in: RICHFIELD MN || Crash: N || VIN #: JM3KE4DY6E0
VISIBILITY/WIPER
wipers freeze in resting place during intermittent use in freezing weather. the defroster melts snow on windshield, but does not adequately warm the wiper resting place. the result is that, when used, the wipers get wet and when they return to their resting position they freeze to the windshield. driver must stop and exit vehicle to free wipers to get them to work. the problem happens with vehicle at normal operating temperature with defroster at maximum temperature and fan setting. this is a safety hazard because of reduced visibility, and the hazards associated with roadside stops during winter driving conditions.
Reported in: RENO NV || Crash: N || VIN #:
POWER TRAIN
on 3/31/2014 i test drove a 2014 mazda cx5 at a nearby dealer. when coming up an onramp to a 4 lane divided highway the car lost all power. roads were dry with good visibility. the engine was running but no power was transferred to the wheels. pressing the accelerator had no effect. i was attempting to move out of traffic as i was almost stopped when the power returned. this was not a hesitation it was a total loss of power and had i been in nose to tail city driving i would have caused an accident. believing that this was a defect in this particular car i bought a different cx5. the car performed flawlessly for about 60 miles, but two days later i had an incident just like the one described previously, this time on a us highway where i did have to move onto the shoulder and stop. conditions again were as described above. this time the incident was more extended with two more less severe incidents before i arrived home. i contacted the dealer and asked them to come to pick up the car as i did not feel safe driving it. they were not able to replicate the problem and analysis showed no remarkable codes. i finally dissolved the deal feeling that i could never feel safe and secure in this vehicle. the fact that it occurred in two different vehicles was too much for me to trust this model. i purchased a different brand. if this is in fact is a transmission failure it is sure to cause an accident in the future.
Reported in: BLACK RIVET FALLS WI || Crash: N || VIN #: JM3KE4CYXE0
UNKNOWN OR OTHER
front windshield cracked while parked in garage. crack seems to start from the top center under the sensor box. no evidence of a rock crack. defect or stress from the equipment box under the windshield.
Reported in: TAMPA FL || Crash: N || VIN #:
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 mazda cx5. the contact stated that while driving 5 mph, the vehicle suddenly accelerated without any warnings. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 1,000 and the current mileage was 1,500.
Reported in: ANACORTES WA || Crash: N || VIN #: JM3KE4CY7E0
VISIBILITY/WIPER
windshield crack for no apparent reason right side center running 1 foot 1/2 toward center
Reported in: NEW YORK NY || Crash: N || VIN #: JM3KE4BEXE0
POWER TRAIN
the first incident was when i started the engine the engine warning light and all other warning lights(sbc, abs, etc.) came on. i called the mazda service for an appointment several days later and i went to service for a problem, the guy who in charge told me since the engine light came off we can't do anything. so they just did change my oil and left. second time happened with same problem, i went to my buddy(mechanic) at other car service he told me the guy told me was wrong because every car has a computer chip that records every problem. anyway, my buddy diagnosed my mazda cx-5 and told me that my car has a bad or weak transmission signal that caused the engine shut off so i went to mazda service for second time with same problem, they diagnosed and told me that it was the weak transmission signal so they had to reprogram it. on april 26, 2014, approximately 5:00am i was driving on hwy. about 60 mph and sudden all the warning lights include engine light came on but this time engine didn't shut off but transmission had no control to itself. i was so scare and all my friends who were with me got scared also because it was raining hard early morning. i had to pull over to service road then i made a completed stop but the transmission didn't start with 1st gear. it felt like it stuck on 6th gear so i had to press accelerator all the way to kick to it. this is the third time happen to me i don't feel comfortable with my cx-5. i took it to the third time service for same problem on april 28, 2014. i've never had this kind of problem for any other cars that i've ever driven specially a brand new car. anyone who has bought cx-5 have same problem should make a complaint.
Reported in: COLLEGE POINT NY || Crash: N || VIN #: JM3KE4DY3E0
ELECTRICAL SYSTEM
the first incident was when i started the engine the engine warning light and all other warning lights(sbc, abs, etc.) came on. i called the mazda service for an appointment several days later and i went to service for a problem, the guy who in charge told me since the engine light came off we can't do anything. so they just did change my oil and left. second time happened with same problem, i went to my buddy(mechanic) at other car service he told me the guy told me was wrong because every car has a computer chip that records every problem. anyway, my buddy diagnosed my mazda cx-5 and told me that my car has a bad or weak transmission signal that caused the engine shut off so i went to mazda service for second time with same problem, they diagnosed and told me that it was the weak transmission signal so they had to reprogram it. on april 26, 2014, approximately 5:00am i was driving on hwy. about 60 mph and sudden all the warning lights include engine light came on but this time engine didn't shut off but transmission had no control to itself. i was so scare and all my friends who were with me got scared also because it was raining hard early morning. i had to pull over to service road then i made a completed stop but the transmission didn't start with 1st gear. it felt like it stuck on 6th gear so i had to press accelerator all the way to kick to it. this is the third time happen to me i don't feel comfortable with my cx-5. i took it to the third time service for same problem on april 28, 2014. i've never had this kind of problem for any other cars that i've ever driven specially a brand new car. anyone who has bought cx-5 have same problem should make a complaint.
Reported in: COLLEGE POINT NY || Crash: N || VIN #: JM3KE4DY3E0
UNKNOWN OR OTHER
car was parked at work and came outside to find a crack down the middle of the windshield from the upper frame down approximately 16 inches and then curving back up. i brought the vehicle to the dealership to inspect the crack and was told it was caused by a rock but there was no sign of impact. at the time of replacement by safelite, during inspection prior to removal, i was told it was absolutely a stress fracture and not rock damage, indicating a manufacturing defect. the vehicle had approximately 1300 miles on it at time of incident. this is a factory defect and mazda is not taking responsibility for the issue.
Reported in: SOMERSET NJ || Crash: N || VIN #: JM3KE4DY6E0
ENGINE
last year just after a month of ownership i was stopped at traffic light. the engine began to race and then slammed so hard the brakes squealed. it felt like i had been rear ended. i put the vehicle into park, shut it off and got out to inspect my vehicle. the person behind me was not close enough to come in contact with my vehicle and there was no damage. my passengers and myself were shocked by the force. i associated this event with the vehicle being brand new and maybe something just got stuck. the suv at this time has less than 500 miles on it. during this past winter i am starting to notice the vehicle hesitating at times and a strange clunk sound in the rear end. it hesitates often but the clunk sound is random. again on may 4,2014 i was stopped in traffic on a busy highway and the engine began to race the vehicle then slammed with enough force to make the brakes squeal and jerk the passengers and myself forward. with this now happening a second time i am fearful to drive this vehicle. i do not feel safe.
Reported in: ACUSHNET MA || Crash: N || VIN #: JM3KE4DY6E0
POWER TRAIN
tl* the contact owns a 2014 mazda cx5. the contact stated that while driving 70 mph, the gear shifter button failed. the button would disengage the gear shifter from drive to neutral. the failure occurred on several occasions. the vehicle was not taken to the dealer for a diagnosis. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 2,500 and the current mileage was 3,000.
Reported in: BRADENTON FL || Crash: N || VIN #: JM3KE2DY7E0
UNKNOWN OR OTHER
on 2014 mazda cx-5, i have cracked 3 windshields in 11 months. the first after only 3 weeks on the road, less then 800 miles on the car. the second at 7 months, approx. 11,000 miles, and the third at 11 months, 22,000 miles. driving the exact same route for 14 years and only cracked one windshield before, in a construction zone. there is something wrong with the design of the windshield or the car. i have asked the dealer, but they won't say anything, so that is why i am contacting you. i don't have vin handy right now, but can get it with a few minutes notice. thank you for your time.
Reported in: SHOREWOOD IL || Crash: N || VIN #:
VISIBILITY/WIPER
in about one year and 12,000 miles this is the second cracked windshield i have had. this time i was driving and heard a pop. one minute later, there was a crack at the bottom of the windshield. no hits by a rock, nothing. this is an structural part of the car that is failing constantly, according to other mazda owners and mazda is looking the other way and denying that they have a problem. as somebody has said, it is probable that in order to save weight they made the windshield too thin, and it fails after a few months of service due to excessive stress. when you go to the dealer, they run the "pencil test", an idiotic way to test stress and they tell you that a rock hit your car.
Reported in: SAINT PAUL MN || Crash: N || VIN #: NOT AVAILAB
STRUCTURE:BODY
in about one year and 12,000 miles this is the second cracked windshield i have had. this time i was driving and heard a pop. one minute later, there was a crack at the bottom of the windshield. no hits by a rock, nothing. this is an structural part of the car that is failing constantly, according to other mazda owners and mazda is looking the other way and denying that they have a problem. as somebody has said, it is probable that in order to save weight they made the windshield too thin, and it fails after a few months of service due to excessive stress. when you go to the dealer, they run the "pencil test", an idiotic way to test stress and they tell you that a rock hit your car.
Reported in: SAINT PAUL MN || Crash: N || VIN #: NOT AVAILAB
UNKNOWN OR OTHER
i was heading home for lunch when as i turned on to my road i heard a pop but didn't see anything. once i got home i inspected the car when i saw the windshield cracked. the car had just came out in my town n i was the second one to be driving one. onky had it for 2 days. when i returned to the company they said i had to pay for a new window which since it was too early for aftermarket companies to make one had to buy their $800.00 windshield. extremely upset because this never happened to my pass 2 vehicles for no reason.
Reported in: FAYETTEVILLE NC || Crash: N || VIN #:
VISIBILITY:WINDSHIELD
my car was parked in a driveway for a couple minutes after be driven for 30 minutes with the a/c on. the windshield was not in direct sunlight. when i sprayed the top of the car with a small amount of water the windshield cracked from the middle of the top and made three cracks down about 12-16 inches long each. i have done this with many cars that have sat in direct sunlight longer than this one was sitting there and never had this issue before. then when i went to get my replacement, after waiting 2 weeks, the dealership informed the place i was getting it done that it had arrived broken to their facility and it would be another week before i could get another one. even the worker at the glass place said that these windshields are extremely thin. there is obviously a huge problem if even the dealership can't shift it without it getting broken.
Reported in: HERRIMAN UT || Crash: N || VIN #: JM3KE4DY8E0
STRUCTURE
my car was parked in a driveway for a couple minutes after be driven for 30 minutes with the a/c on. the windshield was not in direct sunlight. when i sprayed the top of the car with a small amount of water the windshield cracked from the middle of the top and made three cracks down about 12-16 inches long each. i have done this with many cars that have sat in direct sunlight longer than this one was sitting there and never had this issue before. then when i went to get my replacement, after waiting 2 weeks, the dealership informed the place i was getting it done that it had arrived broken to their facility and it would be another week before i could get another one. even the worker at the glass place said that these windshields are extremely thin. there is obviously a huge problem if even the dealership can't shift it without it getting broken.
Reported in: HERRIMAN UT || Crash: N || VIN #: JM3KE4DY8E0
UNKNOWN OR OTHER
when i got in my car i noticed a mark in the center of on my windshield just under the rear view mirror. i realized it was a crack and when i got out to inspect it discovered that is was about 6 inches. it was hidden from the inside by all the rear view mirror attachments. i couldn't locate where something had hit the windshield. the safelite tech who came out to see if it needed to be repaired or replaced said she had never seen such a clean crack and said it was too large to repair. i was unable to get it replaced before going out of town for several weeks. when i got back the crack had grown another 12 inches just while sitting outside. it was in the sun for part of each day. the technician who replaced my windshield ran a ball point pen down the crack and it did hit a spot that apparently was from something hitting the windshield, but you couldn't see it just by looking. the number of instances of this happening makes it appear that mazda is manufacturing inferior windshields. i have never seen or heard of a windshield that would crack that rapidly or cleanly.
Reported in: COLLEGE PARK MD || Crash: N || VIN #: JM3KE2CY3E0
VISIBILITY/WIPER
not exactly sure how the windshield cracked, but i was cleaning up the car and went inside for a few minutes. when i returned i noticed two cracks coming from the top part of the windshield. the cracks are about 12 inched long. it was not a particularly hot day and i had the doors to the car open most of the time. we have the touring package on our cx-5 so its a special windshield that needs to be ordered, not a quick fix. we have about 12,000 miles on thecar.
Reported in: FREDERICK MD || Crash: N || VIN #: JM3KE4DY9E0
VISIBILITY/WIPER
one year and one month after purchase of my cx-5, the windshield began to crack down the direct center of the windshield, in line with the rain sensor and rear view mirror, to the center of the windshield. over the next week, as i discussed terms with insurance and mazda dealership to understand if windshield replacement was under warranty, the crack grew in a j retreating back to the top of the windshield. in length, the crack extends between 10 and 20 inches at this point in time and technicians at safelight repair have encouraged me to contact mazda regarding this stress fracture that did not occur while the vehicle was moving. the value of replacement has been estimated to be $800 by two sales representatives, indicating a heavy price to pay for a part replacement on a less than 1 year old vehicle. please help reduce the cost of this replacement and the future replacements should the stress fracture happen again as other responses on the forum testify. thank you.
Reported in: ARLINGTON VA || Crash: N || VIN #:
UNKNOWN OR OTHER
one year and one month after purchase of my cx-5, the windshield began to crack down the direct center of the windshield, in line with the rain sensor and rear view mirror, to the center of the windshield. over the next week, as i discussed terms with insurance and mazda dealership to understand if windshield replacement was under warranty, the crack grew in a j retreating back to the top of the windshield. in length, the crack extends between 10 and 20 inches at this point in time and technicians at safelight repair have encouraged me to contact mazda regarding this stress fracture that did not occur while the vehicle was moving. the value of replacement has been estimated to be $800 by two sales representatives, indicating a heavy price to pay for a part replacement on a less than 1 year old vehicle. please help reduce the cost of this replacement and the future replacements should the stress fracture happen again as other responses on the forum testify. thank you.
Reported in: ARLINGTON VA || Crash: N || VIN #:
VISIBILITY/WIPER
within the first 5 days after purchasing this vehicle a small crack appeared in the lower left (driver) side of the windshield which, before we got home, had stretched across three quarters of the entire width of the glass. in order to register the vehicle with the us department of defense to access military installations, we had to have the windshield replaced to competition with safety standards. within five days of replacing the windshield, another crack formed in the same place and extended into the field of view of the driver.
Reported in: GEORGETOWN TX || Crash: N || VIN #: JM3KE2BE9E0
VISIBILITY/WIPER
mazda cx-5 has a cracked windshield, while driving the prior day, nothing hit the windshield. the next morning there was about a 12" crack on the passenger side windshield.
Reported in: MONROEVILLE PA || Crash: N || VIN #: JM3KE4CY0E0
UNKNOWN OR OTHER
mazda cx-5 has a cracked windshield, while driving the prior day, nothing hit the windshield. the next morning there was about a 12" crack on the passenger side windshield.
Reported in: MONROEVILLE PA || Crash: N || VIN #: JM3KE4CY0E0
FUEL/PROPULSION SYSTEM
on july 4, 2014, approximately 10:15 p.m., i was driving about 35 mph when the engine rpms were far above the speed i was traveling. i let off the accelerator, coasting down a hill. at the bottom of the hill was an intersection. after a brief stop for traffic, i pressed the accelerator. the engine responded and the power train or transmission did not. i moved the shift lever to neutral and back to drive; the result was the same. i then tried moving the shift lever to m for manual. the m showed but no gear was indicated. i moved the shift to neutral and had the car pushed to a parking lot. i moved the shift to reverse and the reverse worked. i moved the shift back to both drive (d) and m and again the car engine accelerated but the transmission did not engage. i shut the car off a couple of minutes. when i started the car back up, r worked, then d worked. i began to drive again and the transmission responded sluggishly at first but then started to operate normally through city and highway speeds. i took the vehicle to the dealer for service on july 5 and explained the situation. i also explained history, including from may 2014 when i took the vehicle in for service at just over 5000 miles. i explained at that time that there was one incident when i was traveling 65 mph in a 75 mph zone, with the accelerator to the floor and the car would not go faster. another cx5 passed me on the highway even though i was traveling alone and the other vehicle had more passengers. on several occasions, i have noticed that the car engine will race beyond the speed i am going when in d for drive. additionally, the car regularly hesitates to pick up speed when the accelerator is pressed. the dealer service department checked in may 2014 and said they found nothing and the things i was experiencing were normal for "skyactive" technology.
Reported in: LEAWOOD KS || Crash: N || VIN #: JM3KE4DY4E0
POWER TRAIN
on july 4, 2014, approximately 10:15 p.m., i was driving about 35 mph when the engine rpms were far above the speed i was traveling. i let off the accelerator, coasting down a hill. at the bottom of the hill was an intersection. after a brief stop for traffic, i pressed the accelerator. the engine responded and the power train or transmission did not. i moved the shift lever to neutral and back to drive; the result was the same. i then tried moving the shift lever to m for manual. the m showed but no gear was indicated. i moved the shift to neutral and had the car pushed to a parking lot. i moved the shift to reverse and the reverse worked. i moved the shift back to both drive (d) and m and again the car engine accelerated but the transmission did not engage. i shut the car off a couple of minutes. when i started the car back up, r worked, then d worked. i began to drive again and the transmission responded sluggishly at first but then started to operate normally through city and highway speeds. i took the vehicle to the dealer for service on july 5 and explained the situation. i also explained history, including from may 2014 when i took the vehicle in for service at just over 5000 miles. i explained at that time that there was one incident when i was traveling 65 mph in a 75 mph zone, with the accelerator to the floor and the car would not go faster. another cx5 passed me on the highway even though i was traveling alone and the other vehicle had more passengers. on several occasions, i have noticed that the car engine will race beyond the speed i am going when in d for drive. additionally, the car regularly hesitates to pick up speed when the accelerator is pressed. the dealer service department checked in may 2014 and said they found nothing and the things i was experiencing were normal for "skyactive" technology.
Reported in: LEAWOOD KS || Crash: N || VIN #: JM3KE4DY4E0
UNKNOWN OR OTHER
on july 4, 2014, approximately 10:15 p.m., i was driving about 35 mph when the engine rpms were far above the speed i was traveling. i let off the accelerator, coasting down a hill. at the bottom of the hill was an intersection. after a brief stop for traffic, i pressed the accelerator. the engine responded and the power train or transmission did not. i moved the shift lever to neutral and back to drive; the result was the same. i then tried moving the shift lever to m for manual. the m showed but no gear was indicated. i moved the shift to neutral and had the car pushed to a parking lot. i moved the shift to reverse and the reverse worked. i moved the shift back to both drive (d) and m and again the car engine accelerated but the transmission did not engage. i shut the car off a couple of minutes. when i started the car back up, r worked, then d worked. i began to drive again and the transmission responded sluggishly at first but then started to operate normally through city and highway speeds. i took the vehicle to the dealer for service on july 5 and explained the situation. i also explained history, including from may 2014 when i took the vehicle in for service at just over 5000 miles. i explained at that time that there was one incident when i was traveling 65 mph in a 75 mph zone, with the accelerator to the floor and the car would not go faster. another cx5 passed me on the highway even though i was traveling alone and the other vehicle had more passengers. on several occasions, i have noticed that the car engine will race beyond the speed i am going when in d for drive. additionally, the car regularly hesitates to pick up speed when the accelerator is pressed. the dealer service department checked in may 2014 and said they found nothing and the things i was experiencing were normal for "skyactive" technology.
Reported in: LEAWOOD KS || Crash: N || VIN #: JM3KE4DY4E0
VISIBILITY/WIPER
less than a couple of months ago i was driving and a rock or something hit the corner of the windshield (sounded little i might add ) a line that looked like milk started moving across my line of view. it cracked about a 1/2 of a foot later in the day it extended to about a foot and a half. . again just a few days ago (car is 1year 1 mo old) the same thing happened! it sounded like a small pebble that hit the windshield and yet it managed to crack 1/2 foot only this time on the opposite side. i've been driving for over 30 years and i've never had this happen especially two times within one year you would think to crack a windshield like that, it would take a hard-hit. not only that ..but the first three of four months i had the car two chips were noticed at the car wash near the top. i had to check for myself i didn't believe it.
Reported in: QUEEN CREEK AZ || Crash: N || VIN #: JM3KE2CY0E0
VISIBILITY/WIPER
driving on a gravel road at low speed when a piece of debris kicked up from an oncoming vehicle (also about 25 mph) cracked the windshield. a starburst appeared, approximately the diameter for a us penny. approximately two hours later, the crack suddenly burst to being 14-15" long and dramatically affecting driver visibility. i have never had a windshield suddenly pop like that from a rock chip.
Reported in: BOTHELL WA || Crash: N || VIN #:
STRUCTURE:BODY
left side trim piece on the rear by the tires suddenly came off while driving over benicia bridge on a bit of wind gust. after that incident happened exited and inspected it if i hit any debris and there was no damage just came off suddenly.
Reported in: SAN JOSE CA || Crash: N || VIN #: JM3KE2CY5E0
VISIBILITY/WIPER
upon entering the vehicle and starting car in the morning, we heard a "pop" and saw a crack shoot down from the top center of seal down to middle of smart braking system unit behind rear-view mirror. there, it starts an s-like serpentine path that ends up in the drivers field of view. there is no visible chip along the path of the crack.the vehicle was not in motion and we witnessed the crack occur. the mazda service mgr says it's due to road debris hit, but there is no visible chip. his "pen" test simply hit a minute fragment that was popped out due to the glass cracking itself, not from a debris hit. i had a safelite technician inspect it and they conclude it was not caused by a debris hit. imo, this is clearly a manufacturer's defect that mazda should be addressing considering there are many other complaints with the exact same problem both here and in other internet forums.
Reported in: HIGH BRIDGE NJ || Crash: N || VIN #: JM3KE4CY0E0
VISIBILITY/WIPER
my car was parked at the house for couple of weeks while i was away. when i got back home the windshield had about foot long horizontal crack. it was going across the windshield from the driver side to about the middle of the windshield, and kept spreading. since the crack is on my eye level it is obstructing the view. not sure if the reason was poorly designed windshield or structure of the vehicle.
Reported in: STEAMBOAT SPRINGS CO || Crash: N || VIN #:
UNKNOWN OR OTHER
i am reading complaints about windshields on a 2014 mazda cx5 and have a similar complaint. when i got into my car in the morning to head to work i noticed a large crack (about 2 feet) in the windshield. it happened overnight. i inspected the windshield and notice a small, small chip the size of a pin prick on the left left driver side. somehow the small chip caused a large crack in the windshield.
Reported in: ELM GROVE WI || Crash: N || VIN #: JM3KE4DY8E0
VISIBILITY/WIPER
i have owned my 2014 cx-5 for less than five months and have had to replace my windshield two times already due to "chips" in the windshield. i have also had to have a chip replaced as well. the fist occurrence is when a large crack appeared in my windshield after being parked in my parents driveway. the crack started from the left side of the windshield and across measuring approximately 12 inches in length. i immediately called the dealership where i purchased the car and scheduled an appointment. the service manager performed the "pen test" and informed me that the damage was due to a chip from debris. i stated the car was parked in a driveway and there to the naked eye there was no chip mark whatsoever. needless to say they did not cover it and i proceeded with a claim to my insurance. then just last week i had another chip occur in the windshield which was repaired by safelite auto glass. now just this past sunday i am driving on the freeway and hear a loud pop sound. next thing i notice is a comma like crack in my windshield. in less than one hour, the crack had spread up and across the windshield beyond your typical chip repair. so again today i just had my second windshield installed in less than five months! my concern is not only the quality of the cx-5 windshields but the safety of the car for not only myself but my family at this point. with all the other complaints listed on this website and other sites, why isn't anything being done to investigate this serious issue with mazda and their windshields? how many more complaints will it take before an investigation is started? as a first time mazda owner i am concerned if i will make it through the first year without another windshield replacement. i am also equally concerned how long my insurance company will continue to pay for them as well.
Reported in: ELK GROVE CA || Crash: N || VIN #: JM3KE2DY5E0
VISIBILITY/WIPER
found crack in windshield unknown if it was hit by an object. had to replace wind shield
Reported in: DUNWOODY GA || Crash: N || VIN #: JM3KE2DY2E0
VISIBILITY/WIPER
within a month of purchasing this new vehicle, a foot-long vertical crack in the windshield developed from the sensor box downwards. (and spread extraordinarily quickly from there.) i was denied replacement by the dealer because they claimed there was a chip in the windshield caused by a small rock, though i don't recall hitting one.
Reported in: SACRAMENTO CA || Crash: N || VIN #:
VISIBILITY/WIPER
rock chip in windshield, then split into foot long crack from driver's side a pillar.
Reported in: OGDEN UT || Crash: N || VIN #: JM3KE4CY8E0
VISIBILITY/WIPER
my brand new mazda cx5 has a defective windshield. i came out one day, to find an "s" shaped crack, which starts just below the rain sensor. please make mazda recall and fix these. there are numerous, as in 1000's of incidents of this occurring. either the rain sensor is causing pressure which makes it crack, or the windshield is unsafe and too thin. i have read stories of people putting in their 2nd one already, on a brand new car. what is going on!? mazda? i have been loyal for 20 years. just paid over $30k for my new one, and this.... when i called the dealer, i was told it was not a warranty issue. yes it is, with 1000's of complaints, there should be a recall!
Reported in: DUVALL WA || Crash: N || VIN #: JM3KE4CY1E0
FUEL/PROPULSION SYSTEM
tl* the contact owns a 2014 mazda cx-5. the contact noticed a strong fuel odor in the cabin of the vehicle and stated that the fuel tank emptied prematurely. after inspecting the vehicle, the contact discovered a fuel leak. the dealer stated that the fuel sensor was defective, but the origin of the fuel leak could not be located. the vehicle was not repaired and the manufacturer was notified. the failure mileage was 16,000.
Reported in: FRESNO CA || Crash: N || VIN #: JM3KE2CY0E0
VISIBILITY/WIPER
on the 4th day of ownership a horizontal crack appeared in windshield originating from the passenger side windshield column. within the first month, a second crack also appeared originating from the center top of the windshield, traveling vertically. the windshield therefore had to be replaced within the first month of ownership. no issues with the non-mazda windshield.
Reported in: SACRAMENTO CA || Crash: N || VIN #: JM3KE2CY4E0
UNKNOWN OR OTHER
i leased a 2014 cx-5 grand touring in april 2014. on 7/21/14 & at 1800 miles i noticed a large crack in the windshield that started from the top edge and extended down below the rear view mirror. when i inspected the windshield from the outside i could see no rock chip. on 7/25/14 i took the car to h*** body & paint and inquired about replacing the windshield. the technician there said it looked like a pretty obvious case of a stress crack & told me to take it to the dealer to see if they would fix it. that same day i took the car to the dealership & reported to the service dept that i had a crack in my windshield that wasn't from a rock chip. but the tech said he could see the rock chip right away & performed a "pen test" to show me the rock chip. he pointed the pen directly to what he said was the chip & i looked at it closely. i said, "that still doesn't look like a rock chip to me; it looks like the crack started from the top edge underneath the seal." the tech said it doesn't take much at all for a crack like that to start. i commented that mazda must use very poor quality windshields that crack so easily from a rock chip so tiny that i can't even see it, & with only 1800 miles on it. the tech said i was welcome to get a second opinion about the rock chip but that the mazda warranty doesn't cover glass anyways. on 7/28/14 i took the car to t***glass and inquired about replacing the windshield. they quoted me a price near $400. i said, "whoa, that's a lot of money just because of a teeny-tiny rock chip!" the tech said, "that's not a rock chip, that's a stress crack." i told him, "the dealer told me on friday that it's from a rock chip." the tech looked at the windshield again and performed the "pen test." he came back & said, "there is no rock chip on that windshield." i contacted the dealership management & they agreed to do a "good will" replacement.
Reported in: WEST VALLEY CITY UT || Crash: N || VIN #: JM3KE4DY1E0
STRUCTURE:BODY
i leased a 2014 cx-5 grand touring in april 2014. on 7/21/14 & at 1800 miles i noticed a large crack in the windshield that started from the top edge and extended down below the rear view mirror. when i inspected the windshield from the outside i could see no rock chip. on 7/25/14 i took the car to h*** body & paint and inquired about replacing the windshield. the technician there said it looked like a pretty obvious case of a stress crack & told me to take it to the dealer to see if they would fix it. that same day i took the car to the dealership & reported to the service dept that i had a crack in my windshield that wasn't from a rock chip. but the tech said he could see the rock chip right away & performed a "pen test" to show me the rock chip. he pointed the pen directly to what he said was the chip & i looked at it closely. i said, "that still doesn't look like a rock chip to me; it looks like the crack started from the top edge underneath the seal." the tech said it doesn't take much at all for a crack like that to start. i commented that mazda must use very poor quality windshields that crack so easily from a rock chip so tiny that i can't even see it, & with only 1800 miles on it. the tech said i was welcome to get a second opinion about the rock chip but that the mazda warranty doesn't cover glass anyways. on 7/28/14 i took the car to t***glass and inquired about replacing the windshield. they quoted me a price near $400. i said, "whoa, that's a lot of money just because of a teeny-tiny rock chip!" the tech said, "that's not a rock chip, that's a stress crack." i told him, "the dealer told me on friday that it's from a rock chip." the tech looked at the windshield again and performed the "pen test." he came back & said, "there is no rock chip on that windshield." i contacted the dealership management & they agreed to do a "good will" replacement.
Reported in: WEST VALLEY CITY UT || Crash: N || VIN #: JM3KE4DY1E0
VISIBILITY/WIPER
i leased a 2014 cx-5 grand touring in april 2014. on 7/21/14 & at 1800 miles i noticed a large crack in the windshield that started from the top edge and extended down below the rear view mirror. when i inspected the windshield from the outside i could see no rock chip. on 7/25/14 i took the car to h*** body & paint and inquired about replacing the windshield. the technician there said it looked like a pretty obvious case of a stress crack & told me to take it to the dealer to see if they would fix it. that same day i took the car to the dealership & reported to the service dept that i had a crack in my windshield that wasn't from a rock chip. but the tech said he could see the rock chip right away & performed a "pen test" to show me the rock chip. he pointed the pen directly to what he said was the chip & i looked at it closely. i said, "that still doesn't look like a rock chip to me; it looks like the crack started from the top edge underneath the seal." the tech said it doesn't take much at all for a crack like that to start. i commented that mazda must use very poor quality windshields that crack so easily from a rock chip so tiny that i can't even see it, & with only 1800 miles on it. the tech said i was welcome to get a second opinion about the rock chip but that the mazda warranty doesn't cover glass anyways. on 7/28/14 i took the car to t***glass and inquired about replacing the windshield. they quoted me a price near $400. i said, "whoa, that's a lot of money just because of a teeny-tiny rock chip!" the tech said, "that's not a rock chip, that's a stress crack." i told him, "the dealer told me on friday that it's from a rock chip." the tech looked at the windshield again and performed the "pen test." he came back & said, "there is no rock chip on that windshield." i contacted the dealership management & they agreed to do a "good will" replacement.
Reported in: WEST VALLEY CITY UT || Crash: N || VIN #: JM3KE4DY1E0
UNKNOWN OR OTHER
18" windshield crack developed overnight for no apparent reason. started from top center gasket and wrapped around rear view mirror attachment. internet search reveals that this is a common experience for mazda cx-5 owners.
Reported in: SEATTLE WA || Crash: N || VIN #: JM3KE4DY8E0
VISIBILITY/WIPER
stone hit windshield near wipers and developed 3 ft crack within 12 hoursafter owning the car only 2 months. replaced it, then 9 months later i get another stone chip on passenger side about 6 inches from edge. it didn't crack until safelite tried to repair. it spread, but crack stayed under the size of a dollar bill. 6 months later it spread after the car sat out in the sun on a hot day. so replaced the windshield again. a few weeks later realize the new windshield is defective - bubbles on the bottom. safelite replaces it under warranty. one month later i get a new stone chip dead center. i'm getting it repaired. let's see if this one spreads. safelite claims chips near windshield edge tend to spread easily. i've never replaced a windshield in any of my previous 3 cars ('71 vw super beetle, '87 acura integra, '98 subaru forester), except the last one after owning it for 14 yrs. it seems to me there is something wrong with the design or make of these windshields.
Reported in: SACRAMENOT CA || Crash: N || VIN #: JM3KE2CY1E0