MACK MD 2025

Complete listing of complaints and recalls for this vehicle

2
Complaints
1
Recalls

Complaints & Recalls

2 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Mack Trucks, Inc.
NHTSA Campaign: 24V333000 SAFETY RECALL
26 Vehicles Affected
Recall Date: May 14, 2024
Safety Issue:

Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 MD and Terrapro vehicles. The Gross Axle Weight Rating (GAWR) listed on the vehicle certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Potential Risk:
An overloaded vehicle can increase the risk of a crash.
FREE Recall Solution:
Dealers will remove and replace the label, free of charge. Owner notification letters were mailed May 28, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0463.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local MACK dealer to schedule your FREE recall repair.
Manufacturer: MACK
Mfg Campaign: SC0463
Notice Date: May 28, 2024
Recall Date: May 14, 2024

Consumer Complaints

2 Complaints
Mack Trucks, Inc.
Campaign: 11625816 Other
Nov 17, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: MACK
Mfg Campaign: 11625816
Notice Date: Nov 17, 2024
Recall Date: Nov 17, 2024
Mack Trucks, Inc.
Campaign: 11625816 Other
Nov 17, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: MACK
Mfg Campaign: 11625816
Notice Date: Nov 17, 2024
Recall Date: Nov 17, 2024

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