Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mack Trucks, Inc.
Safety Issue:
Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 MD and Terrapro vehicles. The Gross Axle Weight Rating (GAWR) listed on the vehicle certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC0463
Recall Date: May 14, 2024
Consumer Complaints
2 ComplaintsMack Trucks, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11625816
Recall Date: Nov 17, 2024
Mack Trucks, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11625816
Recall Date: Nov 17, 2024
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