Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S47
Recall Date: May 9, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Expedition, and 2024 Lincoln Navigator vehicles equipped with 3.5L GTDI engines. The engine may have a misaligned engine cup plug, which can result in a rapid oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S30
Recall Date: Mar 31, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, 2024 Expedition and 2024 Lincoln Navigator vehicles equipped with a 3.5L GTDI engine. The engines may have a misaligned engine cup plug, which can result in a rapid oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S70
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Consumer Complaints
18 ComplaintsFord Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Tires keep losing balance. From my initial test drive of this new 2024 Lincoln Navigator L, I have noticed a rough ride and vibrations, especially at highway speeds. Initially, 1 tire was identified as not being able to be road force balanced within spec as the cause of the vibration and that tire was replaced. Within a short period of time, the rough ride and vibration issues reoccurred, and the dealership stated that two additional tires were determined as no longer being able to be road force balanced within spec and needed to be replaced. It was then suggested that all 4 OEM Pirelli tires be replaced with a full new set of Michelin tires. Shortly thereafter, the rough ride and vibration issues cropped again and it was determined that all four Michelin tires would no longer road force balance within spec and they were replaced with an all new set of four Michelin tires. Those tires have now been road forced balanced twice more, with tires needing to be rebalanced. Even though the dealership service departments have tried, no underlying suspension issues have been identified as causing all these tires to need rebalancing. I have even taken my vehicle to an independent tire shop to assess if tires are out of balance, and they verified that they were and performed a road force balance on them, however within a matter of weeks the tires needed to be rebalanced again. In total, in the 4 months that I have had this vehicle, it has been at the dealership service department for more than 25% of the time with no determination as to what the underlying cause of why tires need to be rebalanced so frequently, or fail to the point that they no long rebalance and need to be replaced.
Corrective Action:
Tires keep losing balance. From my initial test drive of this new 2024 Lincoln Navigator L, I have noticed a rough ride and vibrations, especially at highway speeds. Initially, 1 tire was identified as not being able to be road force balanced within spec as the cause of the vibration and that tire was replaced. Within a short period of time, the rough ride and vibration issues reoccurred, and the dealership stated that two additional tires were determined as no longer being able to be road force balanced within spec and needed to be replaced. It was then suggested that all 4 OEM Pirelli tires be replaced with a full new set of Michelin tires. Shortly thereafter, the rough ride and vibration issues cropped again and it was determined that all four Michelin tires would no longer road force balance within spec and they were replaced with an all new set of four Michelin tires. Those tires have now been road forced balanced twice more, with tires needing to be rebalanced. Even though the dealership service departments have tried, no underlying suspension issues have been identified as causing all these tires to need rebalancing. I have even taken my vehicle to an independent tire shop to assess if tires are out of balance, and they verified that they were and performed a road force balance on them, however within a matter of weeks the tires needed to be rebalanced again. In total, in the 4 months that I have had this vehicle, it has been at the dealership service department for more than 25% of the time with no determination as to what the underlying cause of why tires need to be rebalanced so frequently, or fail to the point that they no long rebalance and need to be replaced.
Additional Notes:
Tires keep losing balance. From my initial test drive of this new 2024 Lincoln Navigator L, I have noticed a rough ride and vibrations, especially at highway speeds. Initially, 1 tire was identified as not being able to be road force balanced within spec as the cause of the vibration and that tire was replaced. Within a short period of time, the rough ride and vibration issues reoccurred, and the dealership stated that two additional tires were determined as no longer being able to be road force balanced within spec and needed to be replaced. It was then suggested that all 4 OEM Pirelli tires be replaced with a full new set of Michelin tires. Shortly thereafter, the rough ride and vibration issues cropped again and it was determined that all four Michelin tires would no longer road force balance within spec and they were replaced with an all new set of four Michelin tires. Those tires have now been road forced balanced twice more, with tires needing to be rebalanced. Even though the dealership service departments have tried, no underlying suspension issues have been identified as causing all these tires to need rebalancing. I have even taken my vehicle to an independent tire shop to assess if tires are out of balance, and they verified that they were and performed a road force balance on them, however within a matter of weeks the tires needed to be rebalanced again. In total, in the 4 months that I have had this vehicle, it has been at the dealership service department for more than 25% of the time with no determination as to what the underlying cause of why tires need to be rebalanced so frequently, or fail to the point that they no long rebalance and need to be replaced.
Mfg Campaign: 11673345
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Corrective Action:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Additional Notes:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Mfg Campaign: 11671782
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Corrective Action:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Additional Notes:
When driving with the Cruise control Activated, after the brake has been applied or the cruise control cancel button is pressed, the Forward collision warning and Automatic Emergency Braking system doesn't appear to be active. The sensors do not detect a car in front until either Cruise control is re-engaged, or the Cruise Control system is turned of completely. Dealer has verified that this behavior is similar to another car of same model and year. Dealer has inspected and said that it appears to be designed to work that way, but will talk to senior manufactures technical resources.
Mfg Campaign: 11671782
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Corrective Action:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Additional Notes:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Mfg Campaign: 11664534
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Corrective Action:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Additional Notes:
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Mfg Campaign: 11664534
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Corrective Action:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Additional Notes:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Mfg Campaign: 11660574
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Corrective Action:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Additional Notes:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Mfg Campaign: 11660574
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Corrective Action:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Additional Notes:
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Mfg Campaign: 11660574
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When driving with automatic brights, occasionally when it automatically switches to dim, the dim lights will shine only about 10 feet in front of the car. When it does this, it shines so bright directly in front of the car, the brights won't come back on. It is also a very harsh demarcation so that it is completely dark beyond 10 feet and to the sides. You can shut the car off and back on and it corrects it. This happened on my way to work in the dark right before I hit standing water in the road under a narrow bridge. It nearly caused me to have an accident. The dealership fixed this issue once and recorded that they replaced some melted wiring and connectors. It is happening again and has been reported to the dealership and to Lincoln Customer Service.
Corrective Action:
When driving with automatic brights, occasionally when it automatically switches to dim, the dim lights will shine only about 10 feet in front of the car. When it does this, it shines so bright directly in front of the car, the brights won't come back on. It is also a very harsh demarcation so that it is completely dark beyond 10 feet and to the sides. You can shut the car off and back on and it corrects it. This happened on my way to work in the dark right before I hit standing water in the road under a narrow bridge. It nearly caused me to have an accident. The dealership fixed this issue once and recorded that they replaced some melted wiring and connectors. It is happening again and has been reported to the dealership and to Lincoln Customer Service.
Additional Notes:
When driving with automatic brights, occasionally when it automatically switches to dim, the dim lights will shine only about 10 feet in front of the car. When it does this, it shines so bright directly in front of the car, the brights won't come back on. It is also a very harsh demarcation so that it is completely dark beyond 10 feet and to the sides. You can shut the car off and back on and it corrects it. This happened on my way to work in the dark right before I hit standing water in the road under a narrow bridge. It nearly caused me to have an accident. The dealership fixed this issue once and recorded that they replaced some melted wiring and connectors. It is happening again and has been reported to the dealership and to Lincoln Customer Service.
Mfg Campaign: 11658892
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655157
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655157
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Drivers side rear quarter panel glass shattered out of no where. Was at a dead stop in 90 degree traffic in florida, heard a loud bang, and window broke. You can see the window flexed out from the break. I think this was a faulty window due breaking out of no where with no impacts.
Corrective Action:
Drivers side rear quarter panel glass shattered out of no where. Was at a dead stop in 90 degree traffic in florida, heard a loud bang, and window broke. You can see the window flexed out from the break. I think this was a faulty window due breaking out of no where with no impacts.
Additional Notes:
Drivers side rear quarter panel glass shattered out of no where. Was at a dead stop in 90 degree traffic in florida, heard a loud bang, and window broke. You can see the window flexed out from the break. I think this was a faulty window due breaking out of no where with no impacts.
Mfg Campaign: 11643306
Recall Date: Feb 18, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11630576
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11630576
Recall Date: Dec 13, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Corrective Action:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Additional Notes:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Mfg Campaign: 11629487
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Corrective Action:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Additional Notes:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Mfg Campaign: 11629487
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Corrective Action:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Additional Notes:
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Mfg Campaign: 11629487
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back CAMERA sometimes becomes blurry while driving reverse.
Corrective Action:
Back CAMERA sometimes becomes blurry while driving reverse.
Additional Notes:
Back CAMERA sometimes becomes blurry while driving reverse.
Mfg Campaign: 11623372
Recall Date: Nov 4, 2024
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Valencia, CA • 36 yrs
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