Complaints & Recalls
Consumer Complaints
7 ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Corrective Action:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Additional Notes:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Mfg Campaign: 11093240
Recall Date: May 10, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Corrective Action:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Additional Notes:
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF TRIPLE AAA COMES YOU NEED TO BE PUT ON A FLATBED BECAUSE THEY DO NOT HAVE A TIRE TO CHANGE. THIS IS A DANGEROUS AND SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY LINCOLN MOTOR COMPANY.
Mfg Campaign: 11093240
Recall Date: May 10, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Mfg Campaign: 11091396
Recall Date: May 2, 2018
Ford Motor Company
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,801.
Mfg Campaign: 11091396
Recall Date: May 2, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
SEATBELT LOCKS UP AND DOES NOT ALLOW FOR DRIVER TO BUCKLE UP. HAPPENS AT VARIOUS TIMES WHILE VEHICLE IS ON OR OFF., BOTH ON PARK POSITION AND OR DRIVE.
Corrective Action:
SEATBELT LOCKS UP AND DOES NOT ALLOW FOR DRIVER TO BUCKLE UP. HAPPENS AT VARIOUS TIMES WHILE VEHICLE IS ON OR OFF., BOTH ON PARK POSITION AND OR DRIVE.
Additional Notes:
SEATBELT LOCKS UP AND DOES NOT ALLOW FOR DRIVER TO BUCKLE UP. HAPPENS AT VARIOUS TIMES WHILE VEHICLE IS ON OR OFF., BOTH ON PARK POSITION AND OR DRIVE.
Mfg Campaign: 11022290
Recall Date: Sep 8, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
AT 10,740 MILES, WE REPLACED TWO TIRES ALREADY DUE TO BULGES IN THE TIRE SIDEWALL. LINCOLN IS NOT ADDRESSING THIS SERIOUS DEFECT OF LOW TIRE PRESSURE AND AIR LEAKS IN THE TIRES. THIS IS AN ELEVATED SAFETY RISK AS VEHICLE BECOMES UNSTABLE AND HARD TO CONTROL AT LOW AIR PRESSURE. A NEW CAR SHOULD NOT HAVE THIS PROBLEM, BUT SEVERAL SIMILAR COMPLAINTS WERE NOTED ONLINE. PLEASE INVESTIGATE THIS SAFETY HAZARD AS MICHELIN SAYS IT IS NOT THEIR PROBLEM AND LINCOLN BLAMES THE CUSTOMER HITTING POTHOLES WHICH WE DON'T EVEN RECALL HAPPENING. A VIDEO ONLINE ILLUSTRATES HOW TIRE SIDEWALL BULGES CAN OCCUR EASILY WITH UNDER INFLATED TIRES IF THE CAR RUNS OVER A CURB OR HITS A POTHOLE. WE ARE SENIOR CITIZENS, 72 AND 67, AND DRIVE CAREFULLY, TYPICALLY BELOW THE SPEED LIMIT. WE HAVE NEVER HAD THIS EXPERIENCE WITH ANY CARS DURING OUR LIFETIME. PLEASE PERFORM AN INVESTIGATION TO HALT THIS SERIOUS DEFECT THAT THE MANUFACTURER WILL NOT ACKNOWLEDGE. LIVES ARE IN DANGER DUE TO DIFFICULTY IN CONTROL AND AN UNSTABLE VEHICLE WITH UNDER INFLATED TIRES. A BLOWOUT COULD BE FATAL.
Corrective Action:
AT 10,740 MILES, WE REPLACED TWO TIRES ALREADY DUE TO BULGES IN THE TIRE SIDEWALL. LINCOLN IS NOT ADDRESSING THIS SERIOUS DEFECT OF LOW TIRE PRESSURE AND AIR LEAKS IN THE TIRES. THIS IS AN ELEVATED SAFETY RISK AS VEHICLE BECOMES UNSTABLE AND HARD TO CONTROL AT LOW AIR PRESSURE. A NEW CAR SHOULD NOT HAVE THIS PROBLEM, BUT SEVERAL SIMILAR COMPLAINTS WERE NOTED ONLINE. PLEASE INVESTIGATE THIS SAFETY HAZARD AS MICHELIN SAYS IT IS NOT THEIR PROBLEM AND LINCOLN BLAMES THE CUSTOMER HITTING POTHOLES WHICH WE DON'T EVEN RECALL HAPPENING. A VIDEO ONLINE ILLUSTRATES HOW TIRE SIDEWALL BULGES CAN OCCUR EASILY WITH UNDER INFLATED TIRES IF THE CAR RUNS OVER A CURB OR HITS A POTHOLE. WE ARE SENIOR CITIZENS, 72 AND 67, AND DRIVE CAREFULLY, TYPICALLY BELOW THE SPEED LIMIT. WE HAVE NEVER HAD THIS EXPERIENCE WITH ANY CARS DURING OUR LIFETIME. PLEASE PERFORM AN INVESTIGATION TO HALT THIS SERIOUS DEFECT THAT THE MANUFACTURER WILL NOT ACKNOWLEDGE. LIVES ARE IN DANGER DUE TO DIFFICULTY IN CONTROL AND AN UNSTABLE VEHICLE WITH UNDER INFLATED TIRES. A BLOWOUT COULD BE FATAL.
Additional Notes:
AT 10,740 MILES, WE REPLACED TWO TIRES ALREADY DUE TO BULGES IN THE TIRE SIDEWALL. LINCOLN IS NOT ADDRESSING THIS SERIOUS DEFECT OF LOW TIRE PRESSURE AND AIR LEAKS IN THE TIRES. THIS IS AN ELEVATED SAFETY RISK AS VEHICLE BECOMES UNSTABLE AND HARD TO CONTROL AT LOW AIR PRESSURE. A NEW CAR SHOULD NOT HAVE THIS PROBLEM, BUT SEVERAL SIMILAR COMPLAINTS WERE NOTED ONLINE. PLEASE INVESTIGATE THIS SAFETY HAZARD AS MICHELIN SAYS IT IS NOT THEIR PROBLEM AND LINCOLN BLAMES THE CUSTOMER HITTING POTHOLES WHICH WE DON'T EVEN RECALL HAPPENING. A VIDEO ONLINE ILLUSTRATES HOW TIRE SIDEWALL BULGES CAN OCCUR EASILY WITH UNDER INFLATED TIRES IF THE CAR RUNS OVER A CURB OR HITS A POTHOLE. WE ARE SENIOR CITIZENS, 72 AND 67, AND DRIVE CAREFULLY, TYPICALLY BELOW THE SPEED LIMIT. WE HAVE NEVER HAD THIS EXPERIENCE WITH ANY CARS DURING OUR LIFETIME. PLEASE PERFORM AN INVESTIGATION TO HALT THIS SERIOUS DEFECT THAT THE MANUFACTURER WILL NOT ACKNOWLEDGE. LIVES ARE IN DANGER DUE TO DIFFICULTY IN CONTROL AND AN UNSTABLE VEHICLE WITH UNDER INFLATED TIRES. A BLOWOUT COULD BE FATAL.
Mfg Campaign: 11019460
Recall Date: Aug 24, 2017
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Mfg Campaign: 10957866
Recall Date: Mar 1, 2017
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