Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Consumer Complaints
6 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
On [XXX] the drivers side keyless entry fell off our vehicle while traveling on the Ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local Lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by Lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # BE9Z7420555BA) and had the dealership (Signature Ford of Owosso, MI) install the part. Now on [XXX] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the Ford Edge (the same basic vehicle with a Ford logo) has a recall on this same component. Can you be of any help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] the drivers side keyless entry fell off our vehicle while traveling on the Ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local Lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by Lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # BE9Z7420555BA) and had the dealership (Signature Ford of Owosso, MI) install the part. Now on [XXX] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the Ford Edge (the same basic vehicle with a Ford logo) has a recall on this same component. Can you be of any help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] the drivers side keyless entry fell off our vehicle while traveling on the Ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local Lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by Lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # BE9Z7420555BA) and had the dealership (Signature Ford of Owosso, MI) install the part. Now on [XXX] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the Ford Edge (the same basic vehicle with a Ford logo) has a recall on this same component. Can you be of any help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575730
Recall Date: Mar 6, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Lincoln MKT. The contact stated while driving at an undisclosed speed, the exterior windshield trim on the driver's side door detached. After some time, the exterior windshield trim on the passenger's side door also detached. The vehicle was taken to the dealer, who did not provide a specific diagnosis, but the vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,000.
Corrective Action:
The contact owns a 2018 Lincoln MKT. The contact stated while driving at an undisclosed speed, the exterior windshield trim on the driver's side door detached. After some time, the exterior windshield trim on the passenger's side door also detached. The vehicle was taken to the dealer, who did not provide a specific diagnosis, but the vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,000.
Additional Notes:
The contact owns a 2018 Lincoln MKT. The contact stated while driving at an undisclosed speed, the exterior windshield trim on the driver's side door detached. After some time, the exterior windshield trim on the passenger's side door also detached. The vehicle was taken to the dealer, who did not provide a specific diagnosis, but the vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,000.
Mfg Campaign: 11544805
Recall Date: Sep 15, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My wife and I purchased a Certified, Pre-Owned, 2018 Lincoln MKT for her in July. Last month we finally looked at dash covers. Many Ford vehicles, including ours, have Adaptive Cruise Control. One feature included in this option is a Collision Warning System which flashes a row of red lights on the dash when it activates. Several manufacturers required the dash cover purchaser to check off whether, or not, their vehicle had Adaptive Cruise Control. My wife liked a fabric pattern offered by Coverking. When I found no place to check off Adaptive Cruise Control on their order system, I stopped placing the order and sent them an inquiry as to whether their dash covers had the necessary cutout for this feature because it doesn’t do any good to have such a great safety feature if the dash cover blocks the flashing lights. They responded and referred me to the following on their website “All Coverking Dash Covers are designed from the original vehicle dashboard using sophisticated software. Therefore, all cutouts, sensors, cup holders, and airbag openings are studied and the Coverking Dash Cover is designed not to interfere. Making the Coverking Dash Cover a superior product over the competition.” With that assurance, I returned to the website and placed my order. I was surprised to receive a dash cover with no cutout for the red lights. See attached picture. Please note that I MADE THE CUTOUT shown in the picture. You can see the absence of the black edge trim around the cutout I made. Blocking the driver from being able to see a very important safety feature when it activates, and which is intended to help the driver avoid a collision. is inexcusable. Question: “How many avoidable accidents have drivers had due to the negligence of Coverking in not providing the necessary cutout over the Collision warning red lights?”
Corrective Action:
My wife and I purchased a Certified, Pre-Owned, 2018 Lincoln MKT for her in July. Last month we finally looked at dash covers. Many Ford vehicles, including ours, have Adaptive Cruise Control. One feature included in this option is a Collision Warning System which flashes a row of red lights on the dash when it activates. Several manufacturers required the dash cover purchaser to check off whether, or not, their vehicle had Adaptive Cruise Control. My wife liked a fabric pattern offered by Coverking. When I found no place to check off Adaptive Cruise Control on their order system, I stopped placing the order and sent them an inquiry as to whether their dash covers had the necessary cutout for this feature because it doesn’t do any good to have such a great safety feature if the dash cover blocks the flashing lights. They responded and referred me to the following on their website “All Coverking Dash Covers are designed from the original vehicle dashboard using sophisticated software. Therefore, all cutouts, sensors, cup holders, and airbag openings are studied and the Coverking Dash Cover is designed not to interfere. Making the Coverking Dash Cover a superior product over the competition.” With that assurance, I returned to the website and placed my order. I was surprised to receive a dash cover with no cutout for the red lights. See attached picture. Please note that I MADE THE CUTOUT shown in the picture. You can see the absence of the black edge trim around the cutout I made. Blocking the driver from being able to see a very important safety feature when it activates, and which is intended to help the driver avoid a collision. is inexcusable. Question: “How many avoidable accidents have drivers had due to the negligence of Coverking in not providing the necessary cutout over the Collision warning red lights?”
Additional Notes:
My wife and I purchased a Certified, Pre-Owned, 2018 Lincoln MKT for her in July. Last month we finally looked at dash covers. Many Ford vehicles, including ours, have Adaptive Cruise Control. One feature included in this option is a Collision Warning System which flashes a row of red lights on the dash when it activates. Several manufacturers required the dash cover purchaser to check off whether, or not, their vehicle had Adaptive Cruise Control. My wife liked a fabric pattern offered by Coverking. When I found no place to check off Adaptive Cruise Control on their order system, I stopped placing the order and sent them an inquiry as to whether their dash covers had the necessary cutout for this feature because it doesn’t do any good to have such a great safety feature if the dash cover blocks the flashing lights. They responded and referred me to the following on their website “All Coverking Dash Covers are designed from the original vehicle dashboard using sophisticated software. Therefore, all cutouts, sensors, cup holders, and airbag openings are studied and the Coverking Dash Cover is designed not to interfere. Making the Coverking Dash Cover a superior product over the competition.” With that assurance, I returned to the website and placed my order. I was surprised to receive a dash cover with no cutout for the red lights. See attached picture. Please note that I MADE THE CUTOUT shown in the picture. You can see the absence of the black edge trim around the cutout I made. Blocking the driver from being able to see a very important safety feature when it activates, and which is intended to help the driver avoid a collision. is inexcusable. Question: “How many avoidable accidents have drivers had due to the negligence of Coverking in not providing the necessary cutout over the Collision warning red lights?”
Mfg Campaign: 11436863
Recall Date: Oct 14, 2021
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Corrective Action:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Additional Notes:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Mfg Campaign: 11323246
Recall Date: May 4, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Corrective Action:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Additional Notes:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Mfg Campaign: 11323246
Recall Date: May 4, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Corrective Action:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Additional Notes:
NAVIGATOR SYSTEM, BLUETOOTH SYSTEM, ARE DISCONNECTED ALL THE TIME, IN THE MIDDLE OF ANY TRIP.
Mfg Campaign: 11323246
Recall Date: May 4, 2020
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