Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S04
Recall Date: Feb 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
7 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would’ve returned it at any Carmax between Colorado and Delaware.
Corrective Action:
Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would’ve returned it at any Carmax between Colorado and Delaware.
Additional Notes:
Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would’ve returned it at any Carmax between Colorado and Delaware.
Mfg Campaign: 11417799
Recall Date: May 19, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR A DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR A DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR A DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11350664
Recall Date: Aug 21, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE MAKING A TURN ONTO HIGHWAY MY ELECTRIC POWER STEERING COMPLETELY WENT OUT WITH CARS TURNING NEXT TO ME. IT YANKED THE WHEEL OUT OF MY HAND ALMOST CAUSING A CRASH. THEN A WINDOW APPEARS IN LY CAR SAYING YOUR STEERING HAS FAILED PULL OVER SAFELY . LITTLE LATE FOR THAT. AFTER GETTING CAR TO DEALER AND WAITING I SEARCHED AND FOUND ELECTRIC STEERING RECALL FROM 2015 SOME 400K CARS. THE SAME YEAR MINE WAS BUILT. DEALER SAYS NO BUT ITS THE SAME EXACT PROBLEM.
Corrective Action:
WHILE MAKING A TURN ONTO HIGHWAY MY ELECTRIC POWER STEERING COMPLETELY WENT OUT WITH CARS TURNING NEXT TO ME. IT YANKED THE WHEEL OUT OF MY HAND ALMOST CAUSING A CRASH. THEN A WINDOW APPEARS IN LY CAR SAYING YOUR STEERING HAS FAILED PULL OVER SAFELY . LITTLE LATE FOR THAT. AFTER GETTING CAR TO DEALER AND WAITING I SEARCHED AND FOUND ELECTRIC STEERING RECALL FROM 2015 SOME 400K CARS. THE SAME YEAR MINE WAS BUILT. DEALER SAYS NO BUT ITS THE SAME EXACT PROBLEM.
Additional Notes:
WHILE MAKING A TURN ONTO HIGHWAY MY ELECTRIC POWER STEERING COMPLETELY WENT OUT WITH CARS TURNING NEXT TO ME. IT YANKED THE WHEEL OUT OF MY HAND ALMOST CAUSING A CRASH. THEN A WINDOW APPEARS IN LY CAR SAYING YOUR STEERING HAS FAILED PULL OVER SAFELY . LITTLE LATE FOR THAT. AFTER GETTING CAR TO DEALER AND WAITING I SEARCHED AND FOUND ELECTRIC STEERING RECALL FROM 2015 SOME 400K CARS. THE SAME YEAR MINE WAS BUILT. DEALER SAYS NO BUT ITS THE SAME EXACT PROBLEM.
Mfg Campaign: 11231718
Recall Date: Jul 14, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I HAVE OWNED THIS CAR FOR LESS THAN A YEAR AND THE MOONROOF HAS SHATTERED ON ME TWICE ALREADY. THE FRONT ONE TO BE EXACT, BOTH TIMES IT WAS RAINING BUT NORMAL RAIN, I LIVE IN NORTHEN CALIFORNIA. NO OBJECTS HIT MY CAR AND NO ACCIDENT. IT SOUNDS LIKE A LOUD GUNSHOT NEAR YOU AND ITS VERY SCARY I ALMOST CAUSED AN ACCIDENT BECAUSE I SWERVED TO NEXT LANE DUE TO BEING SCARED OF THE LOUD NOISE. FIRST TIME I WAS ON MY WAY TO RENO AND I HAD TO KEEP GOING BUT IT WAS HELL AND ONE OF THE WORST EXPERIENCE OF MY LIFE. PART OF THE GLASS FLEW OFF WITHIN MINUTES OF ME DRIVING SO RAIN GOT INTO MY CAR. I HAD TO TAPE A TARP DOWN WITH GORILLA TAPE TO GET TO A SAFE DESTINATION. THERE WAS GLASS INSIDE THE CAR AND MY LITTLE BROTHER GOT CUT ON HIS ARM, THIS GLASS IS THICK AND HEAVY! THE SECOND TIME WAS 8 MONTHS AFTER I HAD IT REPAIRED. RAINING AGAIN BUT THIS TIME I WAS AT A STOP LIGHT WHEN I HEARD THE GUNSHOT NOISE AND I IMMEDIATELY KNEW WHAT HAPPENED. I WAS SCARED BUT SO VERY UPSET THAT IT HAPPENED AGAIN JUST MONTHS APART. IT'S VERY UPSETTING THAT LINCOLN HAS NOT RECOGNIZED THIS AS A DEFECT ON THIS VEHICLE. I HAVE READ NUMEROUS BLOGS AS ON HERE THE SAME COMPLAINT FROM PEOPLE ALL OVER THE US THAT THIS HAS HAPPENED TO. IT'S SO UNSAFE TO DRIVE AND UPSETTING BECAUSE I REALLY LOVE THE VEHICLE OTHER THAN THAT HUGE DEFECT. ON TOP OF THAT THIS REPAIR IS COSTLY, GLASS ALONE IS $1400-1600 WITHOUT LABOR IN MY AREA. I HOPE THAT LINCOLN WILL SOON TAKE RESPONSIBILITY AND I PLAN TO KEEP FIGHTING THIS FIGHT AS I HAVE A FEELING THIS WILL CONTINUE TO HAPPEN. I FEEL SO UNSAFE DRIVING THIS VEHICLE NOW. I REALLY HOPE MORE PEOPLE COMPLAIN AND SPEAK UP.
Corrective Action:
I HAVE OWNED THIS CAR FOR LESS THAN A YEAR AND THE MOONROOF HAS SHATTERED ON ME TWICE ALREADY. THE FRONT ONE TO BE EXACT, BOTH TIMES IT WAS RAINING BUT NORMAL RAIN, I LIVE IN NORTHEN CALIFORNIA. NO OBJECTS HIT MY CAR AND NO ACCIDENT. IT SOUNDS LIKE A LOUD GUNSHOT NEAR YOU AND ITS VERY SCARY I ALMOST CAUSED AN ACCIDENT BECAUSE I SWERVED TO NEXT LANE DUE TO BEING SCARED OF THE LOUD NOISE. FIRST TIME I WAS ON MY WAY TO RENO AND I HAD TO KEEP GOING BUT IT WAS HELL AND ONE OF THE WORST EXPERIENCE OF MY LIFE. PART OF THE GLASS FLEW OFF WITHIN MINUTES OF ME DRIVING SO RAIN GOT INTO MY CAR. I HAD TO TAPE A TARP DOWN WITH GORILLA TAPE TO GET TO A SAFE DESTINATION. THERE WAS GLASS INSIDE THE CAR AND MY LITTLE BROTHER GOT CUT ON HIS ARM, THIS GLASS IS THICK AND HEAVY! THE SECOND TIME WAS 8 MONTHS AFTER I HAD IT REPAIRED. RAINING AGAIN BUT THIS TIME I WAS AT A STOP LIGHT WHEN I HEARD THE GUNSHOT NOISE AND I IMMEDIATELY KNEW WHAT HAPPENED. I WAS SCARED BUT SO VERY UPSET THAT IT HAPPENED AGAIN JUST MONTHS APART. IT'S VERY UPSETTING THAT LINCOLN HAS NOT RECOGNIZED THIS AS A DEFECT ON THIS VEHICLE. I HAVE READ NUMEROUS BLOGS AS ON HERE THE SAME COMPLAINT FROM PEOPLE ALL OVER THE US THAT THIS HAS HAPPENED TO. IT'S SO UNSAFE TO DRIVE AND UPSETTING BECAUSE I REALLY LOVE THE VEHICLE OTHER THAN THAT HUGE DEFECT. ON TOP OF THAT THIS REPAIR IS COSTLY, GLASS ALONE IS $1400-1600 WITHOUT LABOR IN MY AREA. I HOPE THAT LINCOLN WILL SOON TAKE RESPONSIBILITY AND I PLAN TO KEEP FIGHTING THIS FIGHT AS I HAVE A FEELING THIS WILL CONTINUE TO HAPPEN. I FEEL SO UNSAFE DRIVING THIS VEHICLE NOW. I REALLY HOPE MORE PEOPLE COMPLAIN AND SPEAK UP.
Additional Notes:
I HAVE OWNED THIS CAR FOR LESS THAN A YEAR AND THE MOONROOF HAS SHATTERED ON ME TWICE ALREADY. THE FRONT ONE TO BE EXACT, BOTH TIMES IT WAS RAINING BUT NORMAL RAIN, I LIVE IN NORTHEN CALIFORNIA. NO OBJECTS HIT MY CAR AND NO ACCIDENT. IT SOUNDS LIKE A LOUD GUNSHOT NEAR YOU AND ITS VERY SCARY I ALMOST CAUSED AN ACCIDENT BECAUSE I SWERVED TO NEXT LANE DUE TO BEING SCARED OF THE LOUD NOISE. FIRST TIME I WAS ON MY WAY TO RENO AND I HAD TO KEEP GOING BUT IT WAS HELL AND ONE OF THE WORST EXPERIENCE OF MY LIFE. PART OF THE GLASS FLEW OFF WITHIN MINUTES OF ME DRIVING SO RAIN GOT INTO MY CAR. I HAD TO TAPE A TARP DOWN WITH GORILLA TAPE TO GET TO A SAFE DESTINATION. THERE WAS GLASS INSIDE THE CAR AND MY LITTLE BROTHER GOT CUT ON HIS ARM, THIS GLASS IS THICK AND HEAVY! THE SECOND TIME WAS 8 MONTHS AFTER I HAD IT REPAIRED. RAINING AGAIN BUT THIS TIME I WAS AT A STOP LIGHT WHEN I HEARD THE GUNSHOT NOISE AND I IMMEDIATELY KNEW WHAT HAPPENED. I WAS SCARED BUT SO VERY UPSET THAT IT HAPPENED AGAIN JUST MONTHS APART. IT'S VERY UPSETTING THAT LINCOLN HAS NOT RECOGNIZED THIS AS A DEFECT ON THIS VEHICLE. I HAVE READ NUMEROUS BLOGS AS ON HERE THE SAME COMPLAINT FROM PEOPLE ALL OVER THE US THAT THIS HAS HAPPENED TO. IT'S SO UNSAFE TO DRIVE AND UPSETTING BECAUSE I REALLY LOVE THE VEHICLE OTHER THAN THAT HUGE DEFECT. ON TOP OF THAT THIS REPAIR IS COSTLY, GLASS ALONE IS $1400-1600 WITHOUT LABOR IN MY AREA. I HOPE THAT LINCOLN WILL SOON TAKE RESPONSIBILITY AND I PLAN TO KEEP FIGHTING THIS FIGHT AS I HAVE A FEELING THIS WILL CONTINUE TO HAPPEN. I FEEL SO UNSAFE DRIVING THIS VEHICLE NOW. I REALLY HOPE MORE PEOPLE COMPLAIN AND SPEAK UP.
Mfg Campaign: 11180980
Recall Date: Feb 18, 2019
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REAR WINDOW SPONTANEOUSLY SHATTERED. DAYLIGHT HOURS, APPROXIMATELY 70 DEGREES FAHRENHEIT, DRY WEATHER CONDITIONS, PARKED IN SHADED AREA. DRIVER WALKED TO VEHICLE, SAT IN DRIVER SEAT, CLOSED DRIVER-SIDE DOOR, AND STARTED VEHICLE UNEVENTFULLY. LESS THAN ONE MINUTE LATER THE REAR WINDOW SPONTANEOUSLY SHATTERED. DRIVER CUT LEFT HAND ON BROKEN GLASS WHEN ATTEMPTING TO RETRIEVE PERSONAL BELONGINGS IN THE REAR COMPARTMENT.
Corrective Action:
REAR WINDOW SPONTANEOUSLY SHATTERED. DAYLIGHT HOURS, APPROXIMATELY 70 DEGREES FAHRENHEIT, DRY WEATHER CONDITIONS, PARKED IN SHADED AREA. DRIVER WALKED TO VEHICLE, SAT IN DRIVER SEAT, CLOSED DRIVER-SIDE DOOR, AND STARTED VEHICLE UNEVENTFULLY. LESS THAN ONE MINUTE LATER THE REAR WINDOW SPONTANEOUSLY SHATTERED. DRIVER CUT LEFT HAND ON BROKEN GLASS WHEN ATTEMPTING TO RETRIEVE PERSONAL BELONGINGS IN THE REAR COMPARTMENT.
Additional Notes:
REAR WINDOW SPONTANEOUSLY SHATTERED. DAYLIGHT HOURS, APPROXIMATELY 70 DEGREES FAHRENHEIT, DRY WEATHER CONDITIONS, PARKED IN SHADED AREA. DRIVER WALKED TO VEHICLE, SAT IN DRIVER SEAT, CLOSED DRIVER-SIDE DOOR, AND STARTED VEHICLE UNEVENTFULLY. LESS THAN ONE MINUTE LATER THE REAR WINDOW SPONTANEOUSLY SHATTERED. DRIVER CUT LEFT HAND ON BROKEN GLASS WHEN ATTEMPTING TO RETRIEVE PERSONAL BELONGINGS IN THE REAR COMPARTMENT.
Mfg Campaign: 11104438
Recall Date: Jun 27, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEVE SHOULD BE MANDATORY AS IT IS A HIGHLY DANGEROUS SAFETY ISSUE.
Corrective Action:
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEVE SHOULD BE MANDATORY AS IT IS A HIGHLY DANGEROUS SAFETY ISSUE.
Additional Notes:
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEVE SHOULD BE MANDATORY AS IT IS A HIGHLY DANGEROUS SAFETY ISSUE.
Mfg Campaign: 11075972
Recall Date: Mar 2, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY MOONROOF SHATTERED WITH NO REASON AS I WAS PULL FROM MY DRIVEWAY. OUTSIDE TEMPERATURE 28 DEGREES NOT EVEN COLD FOR A CHICAGO. I WAS DRIVING NO MORE THAN 15 MILES AND NO HARD BRAKES OR BUMPS JUST SUDDENLY CRACKED ALL OVER.
Corrective Action:
MY MOONROOF SHATTERED WITH NO REASON AS I WAS PULL FROM MY DRIVEWAY. OUTSIDE TEMPERATURE 28 DEGREES NOT EVEN COLD FOR A CHICAGO. I WAS DRIVING NO MORE THAN 15 MILES AND NO HARD BRAKES OR BUMPS JUST SUDDENLY CRACKED ALL OVER.
Additional Notes:
MY MOONROOF SHATTERED WITH NO REASON AS I WAS PULL FROM MY DRIVEWAY. OUTSIDE TEMPERATURE 28 DEGREES NOT EVEN COLD FOR A CHICAGO. I WAS DRIVING NO MORE THAN 15 MILES AND NO HARD BRAKES OR BUMPS JUST SUDDENLY CRACKED ALL OVER.
Mfg Campaign: 11072330
Recall Date: Feb 12, 2018
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