Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2023-2024 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S49
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S79
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Consumer Complaints
7 ComplaintsFord Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11667221
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11667221
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Since [XXX], I had my new car for five months and began receiving pre-collision assist not available and park aid malfunction. I have been receiving these since March. I took it into the dealer and they said that there would be a software update by May 1, 2025, this is the middle of June. I contacted them again around the first of June and the dealer told me the Software Updates would be available by the middle of June. This is a very dangerous situation because I do not have line assist and I don’t have any cruise. I feel like no one is listening to me since I still do not have the Software Updates and cannot use those functions on my new car. When this first occurred, my car threw on the brakes and sped up by itself. I need someone to listen. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11667221
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The Reatraints Control Module detects a fault in the driver side curtain airbag. This has happened multiple times and the Dealer has not been able to repair the problem. Dealer has tried to repair two times. Dealer will attempt to resolve issue a third time.
Corrective Action:
The Reatraints Control Module detects a fault in the driver side curtain airbag. This has happened multiple times and the Dealer has not been able to repair the problem. Dealer has tried to repair two times. Dealer will attempt to resolve issue a third time.
Additional Notes:
The Reatraints Control Module detects a fault in the driver side curtain airbag. This has happened multiple times and the Dealer has not been able to repair the problem. Dealer has tried to repair two times. Dealer will attempt to resolve issue a third time.
Mfg Campaign: 11644732
Recall Date: Feb 25, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Corrective Action:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Additional Notes:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Mfg Campaign: 11639612
Recall Date: Jan 30, 2025
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Corrective Action:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Additional Notes:
Since late 2024, we have received notification via the Lincoln mobile app that "certain vehicle features have been disabled to conserve battery life". Those made known via that notice were lack of ability to remotely lock/unlock the vehicle and also lack of ability to remote start the vehicle. Lincoln has read on several occasions the battery charge ranging from 50% to 62% while sharing that the battery charge should be at 80%...recommending via the app and verbally via phone communication, to drive the vehicle for 30 miles (10 on the highway) to charge the vehicle to the 80% threshold (like what?). The vehicle was taken a Lincoln dealer who was asked to diagnose the low charge on the battery and we were told the battery was fine. On 1/28/25 we received notice that we were given a software update (10.1.1) that was meant to enhance connectivity and conserve battery health, validating that Lincoln knows they have a problem. Since that update, the "Lincoln Welcome" feature aka "Lincoln Embrace" was disabled when the battery charge % as read by Lincoln was at 57%. This feature is both SAFETY and SECURITY related and a contributing factor as to why we selected Lincoln. The feature is meant to recognize our approach to the vehicle via the key fob and illuminate the inside and outside of the vehicle to allow us to see if any form of predator is inside the vehicle our outside around the perimeter. As senior citizens that live in one of the highest crime rate cities in the country, this feature is critical to us and we have chosen not to drive the car at night until this is addressed. A complete breakdown in trust
Mfg Campaign: 11639612
Recall Date: Jan 30, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since we purchased the vehicle new, the Sync Touch Screen can take several minutes to come on line and as a result all camera features are disabled and this is a safety issue. We have had frightening experiences when trying to back up in a parking lot of our own driveway with the camera's being displayed on the screen. This has been reported to Lincoln/Ford Motor company on at least (4) occurrences since April 8, 2024. In one discussion the Ford Field Service engineer to me that it gets hot in the south and computers run slow ????? I still am not certain if that was an attempt at a joke. It's not funny, it's dangerous
Corrective Action:
Since we purchased the vehicle new, the Sync Touch Screen can take several minutes to come on line and as a result all camera features are disabled and this is a safety issue. We have had frightening experiences when trying to back up in a parking lot of our own driveway with the camera's being displayed on the screen. This has been reported to Lincoln/Ford Motor company on at least (4) occurrences since April 8, 2024. In one discussion the Ford Field Service engineer to me that it gets hot in the south and computers run slow ????? I still am not certain if that was an attempt at a joke. It's not funny, it's dangerous
Additional Notes:
Since we purchased the vehicle new, the Sync Touch Screen can take several minutes to come on line and as a result all camera features are disabled and this is a safety issue. We have had frightening experiences when trying to back up in a parking lot of our own driveway with the camera's being displayed on the screen. This has been reported to Lincoln/Ford Motor company on at least (4) occurrences since April 8, 2024. In one discussion the Ford Field Service engineer to me that it gets hot in the south and computers run slow ????? I still am not certain if that was an attempt at a joke. It's not funny, it's dangerous
Mfg Campaign: 11594022
Recall Date: Jun 12, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury