Complaints & Recalls
Consumer Complaints
10 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11645113
Recall Date: Feb 26, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Corrective Action:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Additional Notes:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Mfg Campaign: 11632287
Recall Date: Dec 24, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Corrective Action:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Additional Notes:
Cruise control will not hold lock. Suddenly without warning and with no manual input the speed will surge to well over 80MPH and continues to accelerate until the cruise control is manually disengaged. Also sometimes it will go the other way dropping Suddenly to under 50 MPH after being running at 65MPH. This will happen without warning even on an empty highway with no other cars in front. I took the car to the dealer who told me other 2023 Corsairs have the same problem and they said they did a software update but the problem is still there and was not fixed.
Mfg Campaign: 11632287
Recall Date: Dec 24, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Corrective Action:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Additional Notes:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Mfg Campaign: 11614048
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Corrective Action:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Additional Notes:
While the cruise control was engaged on the highway without touching anything the with the speed set to 65mph the speed would suddenly increase to in excess of 75 mph before I could catch it and reset the speed back to 65mph. Also there would be times when the speed would decrease below 65mph by 10 to 20 mph and not reset to the 65mph speed. This was happening when the AutoGlide self driving feature was not engaged- just regular adpative cruse control.
Mfg Campaign: 11614048
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552200
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552200
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Missing Parts during assembly resulted in wire melting onto muffler which subsequently resulted in error messages relating to the parking brake and disabling of the Adaptive Cruise Control and BlueCruise while driving. The failure to install deflectors, a part that is just inside the wheel well to keep wires from touching the muffler, is an ongoing issue which is discussed in a Lincoln forum since April 2022. I have found comments relating to these missing deflectors on Fords since 2019. [XXX] The missing parts are mostly, but not all, associated with having a towing package installed. If the wire had melted all the way through then a catastrophic event might have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11552200
Recall Date: Oct 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
- May 26, 2023: NHTSA Recall No.: 23V-380, recalled 2021-2023 Lincoln Corsair vehicles equipped with 2.5L HEV or PHEV engines (among others) due to possible engine failure and engine compartment fires after several reports of same, even after the repair attempted after NHTSA Recall No.: 22V-484 (the “Second Recall”). “This recall expands and replaces number 22V-484.” -June 5, 2023, Mr. Adrian Diaz of the Ford Motor Company (“Ford”) wrote a letter to NHTSA, addressing the subject of “Engine Failure May Cause Fire” and acknowledging the safety recall (the “Acknowledgement”). In the Acknowledgement, Ford stated that the consequence of the engine failure is that “[a]n engine compartment failure increases the risk of injury” but that there is no current remedy for this serious hazard. No remedy has become available since these issues first started arising prior to July 2022. -On June 8, 2023, after the recall and acknowledgement thereof, Crest Lincoln in Connecticut/Ford Motor Company sold me a vehicle that was the subject of the recall even though their own acknowledgement said “it is illegal for a manufacturer, to sell, offer for sale, import or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.” SUMMARY: Crest Lincoln and Ford Motor Company illegally sold me a vehicle and put an illegal vehicle into the stream of commerce that had a very serious safety related recall.
Corrective Action:
- May 26, 2023: NHTSA Recall No.: 23V-380, recalled 2021-2023 Lincoln Corsair vehicles equipped with 2.5L HEV or PHEV engines (among others) due to possible engine failure and engine compartment fires after several reports of same, even after the repair attempted after NHTSA Recall No.: 22V-484 (the “Second Recall”). “This recall expands and replaces number 22V-484.” -June 5, 2023, Mr. Adrian Diaz of the Ford Motor Company (“Ford”) wrote a letter to NHTSA, addressing the subject of “Engine Failure May Cause Fire” and acknowledging the safety recall (the “Acknowledgement”). In the Acknowledgement, Ford stated that the consequence of the engine failure is that “[a]n engine compartment failure increases the risk of injury” but that there is no current remedy for this serious hazard. No remedy has become available since these issues first started arising prior to July 2022. -On June 8, 2023, after the recall and acknowledgement thereof, Crest Lincoln in Connecticut/Ford Motor Company sold me a vehicle that was the subject of the recall even though their own acknowledgement said “it is illegal for a manufacturer, to sell, offer for sale, import or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.” SUMMARY: Crest Lincoln and Ford Motor Company illegally sold me a vehicle and put an illegal vehicle into the stream of commerce that had a very serious safety related recall.
Additional Notes:
- May 26, 2023: NHTSA Recall No.: 23V-380, recalled 2021-2023 Lincoln Corsair vehicles equipped with 2.5L HEV or PHEV engines (among others) due to possible engine failure and engine compartment fires after several reports of same, even after the repair attempted after NHTSA Recall No.: 22V-484 (the “Second Recall”). “This recall expands and replaces number 22V-484.” -June 5, 2023, Mr. Adrian Diaz of the Ford Motor Company (“Ford”) wrote a letter to NHTSA, addressing the subject of “Engine Failure May Cause Fire” and acknowledging the safety recall (the “Acknowledgement”). In the Acknowledgement, Ford stated that the consequence of the engine failure is that “[a]n engine compartment failure increases the risk of injury” but that there is no current remedy for this serious hazard. No remedy has become available since these issues first started arising prior to July 2022. -On June 8, 2023, after the recall and acknowledgement thereof, Crest Lincoln in Connecticut/Ford Motor Company sold me a vehicle that was the subject of the recall even though their own acknowledgement said “it is illegal for a manufacturer, to sell, offer for sale, import or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.” SUMMARY: Crest Lincoln and Ford Motor Company illegally sold me a vehicle and put an illegal vehicle into the stream of commerce that had a very serious safety related recall.
Mfg Campaign: 11549610
Recall Date: Oct 12, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I want to bring to your attn something I feel is quite hazardous, but is no longer a worry for me. I have a new Lincoln Corsair, top trim, with Blue cruise self driving. I found I could set the cruise for a certain speed, say 48mph, and several min later the vehicle would suddenly accelerate, at times to 70 mph. No one a the dealership had a clue. The chief mechanic took it for a drive. He " could not duplicate the problem". My wife and I , on our own, solved this. One of the dozens of things in the vehicle set up process ( customizing) was to choose a speed above the speed limit ( 5 or 10 or 15 , etc). I assumed it would set off a sound to remind me to check my speed. NO. When the car on cruse control enters an area, pre-mapped for accept Blue cruise (Tesla like self drive), its cameras read the speed limit sign. If I set and was driving at 48 mph, passed a 55mph sign , the car surged to 70mph. It was scary. I have since lowered the setting to 5mph and all is well. I phoned Lincoln in Detroit, Very polite but would not connect me or take a meaningful message. The dealership was respectful but did not have a clue
Corrective Action:
I want to bring to your attn something I feel is quite hazardous, but is no longer a worry for me. I have a new Lincoln Corsair, top trim, with Blue cruise self driving. I found I could set the cruise for a certain speed, say 48mph, and several min later the vehicle would suddenly accelerate, at times to 70 mph. No one a the dealership had a clue. The chief mechanic took it for a drive. He " could not duplicate the problem". My wife and I , on our own, solved this. One of the dozens of things in the vehicle set up process ( customizing) was to choose a speed above the speed limit ( 5 or 10 or 15 , etc). I assumed it would set off a sound to remind me to check my speed. NO. When the car on cruse control enters an area, pre-mapped for accept Blue cruise (Tesla like self drive), its cameras read the speed limit sign. If I set and was driving at 48 mph, passed a 55mph sign , the car surged to 70mph. It was scary. I have since lowered the setting to 5mph and all is well. I phoned Lincoln in Detroit, Very polite but would not connect me or take a meaningful message. The dealership was respectful but did not have a clue
Additional Notes:
I want to bring to your attn something I feel is quite hazardous, but is no longer a worry for me. I have a new Lincoln Corsair, top trim, with Blue cruise self driving. I found I could set the cruise for a certain speed, say 48mph, and several min later the vehicle would suddenly accelerate, at times to 70 mph. No one a the dealership had a clue. The chief mechanic took it for a drive. He " could not duplicate the problem". My wife and I , on our own, solved this. One of the dozens of things in the vehicle set up process ( customizing) was to choose a speed above the speed limit ( 5 or 10 or 15 , etc). I assumed it would set off a sound to remind me to check my speed. NO. When the car on cruse control enters an area, pre-mapped for accept Blue cruise (Tesla like self drive), its cameras read the speed limit sign. If I set and was driving at 48 mph, passed a 55mph sign , the car surged to 70mph. It was scary. I have since lowered the setting to 5mph and all is well. I phoned Lincoln in Detroit, Very polite but would not connect me or take a meaningful message. The dealership was respectful but did not have a clue
Mfg Campaign: 11539422
Recall Date: Aug 18, 2023
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