LGS INDUSTRIES LOOK 2020 Complaints

Defect Description:

SUSPENSION

Potential Consequences:

I have a Look 24ft enclosed car hauler with torsion axles. When I go the trailer home the first day, I thought the wheels were sitting oddly in the wheel wells. I chalked it up to it having torsion axels and not giving it a second thought. On it's very first trip from WA. to AZ., I noticed on my tire pressure and heat monitor that the passenger side rear tire was about 20 degrees hotter than the rest. I kept pulling over to let it cool and inspect it. Outside of Las Vegas, the tire exploded. I put on a spare and finished my trip. This August I loaded my collector car in the trailer to go to Hot August Nights in Reno, NV. In Eagle Pass, OR. the same tire overheated and blew completely apart at 65 mph., damaging the trailer and breaking the windshield of the car behind me on the freeway when it flew off the wheel and hit it. I replaced the tire and continued on to Reno. On the way home from Reno, the drivers side rear tire exploded at freeway speeds causing me to loose temporary control of my truck and trailer due to it swaying so badly. The swaying was so violent that my car inside the trailer was damaged. I had to stay the night in my truck on the side of the road because it was Sunday and no repair shops were open. I replaced the remaining factory tires and continued home. Once home, I contacted Look Trailers and told the customer service rep about the issues. He had me take the trailer to a repair shop for inspection. Over a month passed without a word. I contacted Bill and he said the axles were 1/4 inch out of alignment which wouldn't cause the tires to blow. He said the rubber bushings in the axles were ruined and I must have hit a pothole or speed bump and damaged them. He said it wasn't a warranty claim but they'd replace my axles but not any of the other damage. The trailer has aluminum wheels. If I had hit a pothole so hard that it damaged steel axels, why wasn't the tire popped and the wheel damaged? Very Unsafe Trailer.

Corrective Action:

I have a Look 24ft enclosed car hauler with torsion axles. When I go the trailer home the first day, I thought the wheels were sitting oddly in the wheel wells. I chalked it up to it having torsion axels and not giving it a second thought. On it's very first trip from WA. to AZ., I noticed on my tire pressure and heat monitor that the passenger side rear tire was about 20 degrees hotter than the rest. I kept pulling over to let it cool and inspect it. Outside of Las Vegas, the tire exploded. I put on a spare and finished my trip. This August I loaded my collector car in the trailer to go to Hot August Nights in Reno, NV. In Eagle Pass, OR. the same tire overheated and blew completely apart at 65 mph., damaging the trailer and breaking the windshield of the car behind me on the freeway when it flew off the wheel and hit it. I replaced the tire and continued on to Reno. On the way home from Reno, the drivers side rear tire exploded at freeway speeds causing me to loose temporary control of my truck and trailer due to it swaying so badly. The swaying was so violent that my car inside the trailer was damaged. I had to stay the night in my truck on the side of the road because it was Sunday and no repair shops were open. I replaced the remaining factory tires and continued home. Once home, I contacted Look Trailers and told the customer service rep about the issues. He had me take the trailer to a repair shop for inspection. Over a month passed without a word. I contacted Bill and he said the axles were 1/4 inch out of alignment which wouldn't cause the tires to blow. He said the rubber bushings in the axles were ruined and I must have hit a pothole or speed bump and damaged them. He said it wasn't a warranty claim but they'd replace my axles but not any of the other damage. The trailer has aluminum wheels. If I had hit a pothole so hard that it damaged steel axels, why wasn't the tire popped and the wheel damaged? Very Unsafe Trailer.

Additional Notes:

I have a Look 24ft enclosed car hauler with torsion axles. When I go the trailer home the first day, I thought the wheels were sitting oddly in the wheel wells. I chalked it up to it having torsion axels and not giving it a second thought. On it's very first trip from WA. to AZ., I noticed on my tire pressure and heat monitor that the passenger side rear tire was about 20 degrees hotter than the rest. I kept pulling over to let it cool and inspect it. Outside of Las Vegas, the tire exploded. I put on a spare and finished my trip. This August I loaded my collector car in the trailer to go to Hot August Nights in Reno, NV. In Eagle Pass, OR. the same tire overheated and blew completely apart at 65 mph., damaging the trailer and breaking the windshield of the car behind me on the freeway when it flew off the wheel and hit it. I replaced the tire and continued on to Reno. On the way home from Reno, the drivers side rear tire exploded at freeway speeds causing me to loose temporary control of my truck and trailer due to it swaying so badly. The swaying was so violent that my car inside the trailer was damaged. I had to stay the night in my truck on the side of the road because it was Sunday and no repair shops were open. I replaced the remaining factory tires and continued home. Once home, I contacted Look Trailers and told the customer service rep about the issues. He had me take the trailer to a repair shop for inspection. Over a month passed without a word. I contacted Bill and he said the axles were 1/4 inch out of alignment which wouldn't cause the tires to blow. He said the rubber bushings in the axles were ruined and I must have hit a pothole or speed bump and damaged them. He said it wasn't a warranty claim but they'd replace my axles but not any of the other damage. The trailer has aluminum wheels. If I had hit a pothole so hard that it damaged steel axels, why wasn't the tire popped and the wheel damaged? Very Unsafe Trailer.

LGS INDUSTRIES LOOK 2020

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Consumer Complaints

Lgs Industries, Inc.

Defect Description:

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