Array ( [0] => Array ( [CMPLID] => 1041987 [ODINO] => 10566016 [MFR_NAME] => Toyota Motor Corporation [MAKETXT] => LEXUS [MODELTXT] => RX 350 [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140115 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => SUSPENSION [CITY] => WASILLA [STATE] => AK [VIN] => 2T2BK1BA0DC [DATEA] => 20140226 [LDATE] => 20140226 [MILES] => 4100 [OCCURENCES] => 1 [CDESCR] => MY NEW 2013 LEXUS RX-350 MAKES A SIGNIFICANT AUDIBLE "CLUNKING" SOUND FROM THE REAR OF THE VEHICLE WHEN THE VEHICLE COMES TO A FIRM STOP AT EITHER LOW OR HIGH SPEEDS. THIS CLUNKING SOUND OCCURS WITH EVERY STOP FROM JUST A FEW MILES AN HOUR TO FASTER SPEEDS. LEXUS OF LAS VEGAS MAINTENANCE PERSONNEL HAVE LOOKED AT THE CAR AND CONFIRM THE "CLUNKING" SOUND IS FRAME/SUSPENSION RELATED AND IS NOT A LOOSE SPARE TIRE OR OTHER ISSUE. THEY INDICATE IT IS NOT A SAFETY ISSUE AND THERE IS NO FIX AS IT IS A PECULIARITY/DEFECT WITH ALL 2013 LEXUS RX-350 CARS. I PERSONALLY DROVE ANOTHER 2013 LEXUS RX-350 AT THE DEALERSHIP WHICH MAKE THE SAME CLUNKING SOUND FROM THE REAR OF THE VEHICLE. THE REPEATED "CLUNKING SOUND" IS IS DEFINITELY A VEHICLE DEFECT IN MY 2013 LEXUS RX-350. I AM NOT A SAFETY ENGINEER NOR WERE ANY OF THE LEXUS REPRESENTATIVES WHO LOOKED AT THE CAR AND THE "CLUNKING" SOUND ISSUE. I AM CONCERNED THAT THIS IS A SIGNIFICANT SAFETY ISSUE. FROM A MENTAL STATE OF MIND STANDPOINT, THE REPEATED "CLUNKING" SOUND WHEN STOPPING IS A MAJOR ATTENTION DISTRACTION AND REPRESENTS A SAFETY ISSUE FOR ME GIVEN IT'S INTENSITY AND CONSTANT REPEATABILITY. MY 2013 LEXUS RX-350 CAN BE MADE AVAILABLE FOR YOUR INSPECTION. REQUEST YOU RESEARCH THE ROOT CAUSE OF THE REPEATED "CLUNKING" SOUND IN THE 2013 LEXUS RX-350 SERIES OF VEHICLES, AND MY VEHICLE, AND DETERMINE IF IT IS A SAFETY ISSUE FOR ME AND OTHERS WHO OWN 2013 LEXUS RX-350 VEHICLES. *TR [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => 6 [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => GS [TRANS_TYPE] => [VEH_SPEED] => 5 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [1] => Array ( [CMPLID] => 1068639 [ODINO] => 10593613 [MFR_NAME] => TOYOTA MOTOR CORPORATION [MAKETXT] => LEXUS [MODELTXT] => RX 350 [YEARTXT] => 2013 [CRASH] => N [FAILDATE] => 20140505 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => SERVICE BRAKES [CITY] => CAMBRIDGE [STATE] => MA [VIN] => [DATEA] => 20140523 [LDATE] => 20140523 [MILES] => 20000 [OCCURENCES] => 0 [CDESCR] => THE ENTIRE BODY OF THE CAR SHOOK WHEN I STEPPED ON THE BREAK. I HAVE BEEN NOTICING IT BEFORE AND IT WAS MORE SUBTLE BUT THIS TIME IT WAS NOT. I'VE ALSO NOTICED THAT SOMETIMES I WAS NOT SURE IF THE BRAKES WOULD STOP THE CAR IN TIME. AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL SO I BROUGHT THE VEHICLE TO BE SERVICED AND MENTIONED MY EXPERIENCE. THEY UPGRADED THE SOFTWARE FOR THE SAFETY RECALL AND TEST DROVE MY VEHICLE FOR THE COMPLAINT AND FOUND OUT A MANUFACTURING ISSUE WITH THE ROTOR OF THE BRAKES. [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 70 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) ) lexus rx 350 Problems

lexus rx 350 Problems

lexus rx 350 2013 Complaints

SUSPENSION

my new 2013 lexus rx-350 makes a significant audible "clunking" sound from the rear of the vehicle when the vehicle comes to a firm stop at either low or high speeds. this clunking sound occurs with every stop from just a few miles an hour to faster speeds. lexus of las vegas maintenance personnel have looked at the car and confirm the "clunking" sound is frame/suspension related and is not a loose spare tire or other issue. they indicate it is not a safety issue and there is no fix as it is a peculiarity/defect with all 2013 lexus rx-350 cars. i personally drove another 2013 lexus rx-350 at the dealership which make the same clunking sound from the rear of the vehicle. the repeated "clunking sound" is is definitely a vehicle defect in my 2013 lexus rx-350. i am not a safety engineer nor were any of the lexus representatives who looked at the car and the "clunking" sound issue. i am concerned that this is a significant safety issue. from a mental state of mind standpoint, the repeated "clunking" sound when stopping is a major attention distraction and represents a safety issue for me given it's intensity and constant repeatability. my 2013 lexus rx-350 can be made available for your inspection. request you research the root cause of the repeated "clunking" sound in the 2013 lexus rx-350 series of vehicles, and my vehicle, and determine if it is a safety issue for me and others who own 2013 lexus rx-350 vehicles.

Reported in: WASILLA AK || Crash: N || VIN #: 2T2BK1BA0DC

SERVICE BRAKES

the entire body of the car shook when i stepped on the break. i have been noticing it before and it was more subtle but this time it was not. i've also noticed that sometimes i was not sure if the brakes would stop the car in time. after that trip i found out about the recall so i brought the vehicle to be serviced and mentioned my experience. they upgraded the software for the safety recall and test drove my vehicle for the complaint and found out a manufacturing issue with the rotor of the brakes.

Reported in: CAMBRIDGE MA || Crash: N || VIN #: