Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Defender, Discovery Sport, Range Rover, Range Rover Evoque, Range Rover Velar, and Range Rover Sport vehicles. The Near Field Sensing Module (NFSM) may overheat and cause the 3D surround camera images, including the rearview camera image, not to display.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N927
Recall Date: Sep 12, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023-2024 Defender, 2024 Discovery, Range Rover, Range Rover Sport, and Range Rover Velar vehicles. The oil filter housing can crack and leak oil into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N908
Recall Date: Jun 17, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Range Rover and Range Rover Sport vehicles. The transmission oil pressure may decrease and cause the clutch to shift into neutral gear, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N903
Recall Date: May 30, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Land Rover Range Rover and Land Rover Range Rover Sport vehicles. The body panels may not be bonded properly, reducing the structural strength of the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N837
Recall Date: Dec 21, 2023
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Land Rover Range Rover vehicles. The engine mounted oil cooler hoses may not be secured properly, which can result in oil leaking onto the road.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N845
Recall Date: Nov 22, 2023
Consumer Complaints
6 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
SEATS
Potential Consequences:
On my 7 passenger RR when the button is pushed for the second row seat to move up to allow a passenger in the third row access, if the button is accidentally pressed to move the seat back into place, it will not automatically disengage if someone is stuck between the seat and vehicle frame. This happened to me. I moved the seat forward in order to lean into the third row to attach a booster seat. As I was leaning on the car frame to reach the 3rd row, my body somehow pressed the button that allows the second row seat to go back into position. I did not hear it moving back into place. I became stuck in between the seat and the car frame. I could not move and the seat would not release off my back. It was crushing me and my lung capacity was being compressed. I pushed with all my might for it to move off me and I could feel it compress my lungs further. I found a latch to pull but that did not release it. With half of my body inside the vehicle I could not reach the button that I was leaning on. I tried everything. Thank God I had my 6 yo grandson to help by climbing from the 3rd to 2nd row to push the button. Also, thank God, I'm a strong woman, former USMC, because if that had been a weaker person or a child I believe they would have been crushed. The vehicle can be inspected upon request and I have reported the incident to my dealership.
Corrective Action:
On my 7 passenger RR when the button is pushed for the second row seat to move up to allow a passenger in the third row access, if the button is accidentally pressed to move the seat back into place, it will not automatically disengage if someone is stuck between the seat and vehicle frame. This happened to me. I moved the seat forward in order to lean into the third row to attach a booster seat. As I was leaning on the car frame to reach the 3rd row, my body somehow pressed the button that allows the second row seat to go back into position. I did not hear it moving back into place. I became stuck in between the seat and the car frame. I could not move and the seat would not release off my back. It was crushing me and my lung capacity was being compressed. I pushed with all my might for it to move off me and I could feel it compress my lungs further. I found a latch to pull but that did not release it. With half of my body inside the vehicle I could not reach the button that I was leaning on. I tried everything. Thank God I had my 6 yo grandson to help by climbing from the 3rd to 2nd row to push the button. Also, thank God, I'm a strong woman, former USMC, because if that had been a weaker person or a child I believe they would have been crushed. The vehicle can be inspected upon request and I have reported the incident to my dealership.
Additional Notes:
On my 7 passenger RR when the button is pushed for the second row seat to move up to allow a passenger in the third row access, if the button is accidentally pressed to move the seat back into place, it will not automatically disengage if someone is stuck between the seat and vehicle frame. This happened to me. I moved the seat forward in order to lean into the third row to attach a booster seat. As I was leaning on the car frame to reach the 3rd row, my body somehow pressed the button that allows the second row seat to go back into position. I did not hear it moving back into place. I became stuck in between the seat and the car frame. I could not move and the seat would not release off my back. It was crushing me and my lung capacity was being compressed. I pushed with all my might for it to move off me and I could feel it compress my lungs further. I found a latch to pull but that did not release it. With half of my body inside the vehicle I could not reach the button that I was leaning on. I tried everything. Thank God I had my 6 yo grandson to help by climbing from the 3rd to 2nd row to push the button. Also, thank God, I'm a strong woman, former USMC, because if that had been a weaker person or a child I believe they would have been crushed. The vehicle can be inspected upon request and I have reported the incident to my dealership.
Mfg Campaign: 11655853
Recall Date: Apr 21, 2025
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This four month old 2024 Range Rover LWB with Bosch brakes experienced a sudden and complete loss of braking capabilities. When the driver went to brake and while turning into a parking stall, the brake pedal was not in its usual position and did not work. It was stuck to or close to the floor mat and was unresponsive. The brake was not at the normal position springing back after having previously compressed it. The braking system failure happened at a low speed after a series of turns. The driver was unable to stop the vehicle and it crashed. The lack of braking capability occurred for multiple seconds while going into a parking space until the vehicle crashed. The driver attempted emergency measures when the vehicle’s brakes were unresponsive in a desperate attempt to do anything to stop the vehicle. That included potentially pushing the park button in the center console. After multiple seconds of the brakes not working and the driver attempting to take any measure to stop the vehicle and the vehicle extending onto a sidewalk past the parking lot, the driver accidentally hit the accelerator. The car was already off the roadway about to crash prior to the acceleration. The acceleration sped up the crash a second later. The car was totaled. There are multiple data and video evidence. The are numerous emails describing the incident in greater detail that can be provided. Some of the evidence was destroyed according to JLR as JLR states there is a designed pyrotechnic explosion that occurs post crash to dislodge the brake pedal to avoid entrapment. That does not explain the loss of braking system and unresponsiveness of the brake pedal prior to the crash. Range Rover and Progressive are conducting independent inspections. Range Rover claims that the brake system was never engaged and that the crash was user error. We believe Range Rover is attempting to whitewash the incident to avoid identifying a problem, costly repairs, claims, a recall, or a combination.
Corrective Action:
This four month old 2024 Range Rover LWB with Bosch brakes experienced a sudden and complete loss of braking capabilities. When the driver went to brake and while turning into a parking stall, the brake pedal was not in its usual position and did not work. It was stuck to or close to the floor mat and was unresponsive. The brake was not at the normal position springing back after having previously compressed it. The braking system failure happened at a low speed after a series of turns. The driver was unable to stop the vehicle and it crashed. The lack of braking capability occurred for multiple seconds while going into a parking space until the vehicle crashed. The driver attempted emergency measures when the vehicle’s brakes were unresponsive in a desperate attempt to do anything to stop the vehicle. That included potentially pushing the park button in the center console. After multiple seconds of the brakes not working and the driver attempting to take any measure to stop the vehicle and the vehicle extending onto a sidewalk past the parking lot, the driver accidentally hit the accelerator. The car was already off the roadway about to crash prior to the acceleration. The acceleration sped up the crash a second later. The car was totaled. There are multiple data and video evidence. The are numerous emails describing the incident in greater detail that can be provided. Some of the evidence was destroyed according to JLR as JLR states there is a designed pyrotechnic explosion that occurs post crash to dislodge the brake pedal to avoid entrapment. That does not explain the loss of braking system and unresponsiveness of the brake pedal prior to the crash. Range Rover and Progressive are conducting independent inspections. Range Rover claims that the brake system was never engaged and that the crash was user error. We believe Range Rover is attempting to whitewash the incident to avoid identifying a problem, costly repairs, claims, a recall, or a combination.
Additional Notes:
This four month old 2024 Range Rover LWB with Bosch brakes experienced a sudden and complete loss of braking capabilities. When the driver went to brake and while turning into a parking stall, the brake pedal was not in its usual position and did not work. It was stuck to or close to the floor mat and was unresponsive. The brake was not at the normal position springing back after having previously compressed it. The braking system failure happened at a low speed after a series of turns. The driver was unable to stop the vehicle and it crashed. The lack of braking capability occurred for multiple seconds while going into a parking space until the vehicle crashed. The driver attempted emergency measures when the vehicle’s brakes were unresponsive in a desperate attempt to do anything to stop the vehicle. That included potentially pushing the park button in the center console. After multiple seconds of the brakes not working and the driver attempting to take any measure to stop the vehicle and the vehicle extending onto a sidewalk past the parking lot, the driver accidentally hit the accelerator. The car was already off the roadway about to crash prior to the acceleration. The acceleration sped up the crash a second later. The car was totaled. There are multiple data and video evidence. The are numerous emails describing the incident in greater detail that can be provided. Some of the evidence was destroyed according to JLR as JLR states there is a designed pyrotechnic explosion that occurs post crash to dislodge the brake pedal to avoid entrapment. That does not explain the loss of braking system and unresponsiveness of the brake pedal prior to the crash. Range Rover and Progressive are conducting independent inspections. Range Rover claims that the brake system was never engaged and that the crash was user error. We believe Range Rover is attempting to whitewash the incident to avoid identifying a problem, costly repairs, claims, a recall, or a combination.
Mfg Campaign: 11632278
Recall Date: Dec 24, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Corrective Action:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Additional Notes:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Mfg Campaign: 11603636
Recall Date: Jul 21, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Corrective Action:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Additional Notes:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Mfg Campaign: 11603636
Recall Date: Jul 21, 2024
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Corrective Action:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Additional Notes:
On first occastions while driving at 60+ MPH on a busy highway, the vehicle beeped for a few seconds and the dashboard went blank, engine died, no brakes, no power steering. It was only a miracle that saved me from being hit at a high speed by other drivers. The dealer charged the battery and updated the SW. Approximately 5 weeks later, on the second occasion after driving 300 miles out of town, the same thing happened again. Luckily, I was on a local road and was able to get off the travel lanes. On both occasions, the vehicle was towed to a Land Rover Dealership. The vehicle remains at the dealership now for the past 10 days while they try to figure out the problem. The vehicle is less than 3 months with only 2600 miles. The Service Advisor at my local dealership told me that there have been several similar cases and that LR cannot seem to diagnose or fix the problem.
Mfg Campaign: 11603636
Recall Date: Jul 21, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Was on the highway and there was a rumbling noise coming from under the car. It would only happen at highway speeds. (The dealer said this was normal and happened when he trest drive another car of the same model.) When driving at parking lot speeds and making sharp turns, the car would have a shudder and grinding noise. The car has 5,700 miles, and after taking it to the dealership, they said it needs a new transfer case. When they lifted the car, the part connecting the transfer case to the drivetrain was loose and would move when touched. And there is no ETA on the part. Now the car is undrivable, and there is no telling when it will be again.
Corrective Action:
Was on the highway and there was a rumbling noise coming from under the car. It would only happen at highway speeds. (The dealer said this was normal and happened when he trest drive another car of the same model.) When driving at parking lot speeds and making sharp turns, the car would have a shudder and grinding noise. The car has 5,700 miles, and after taking it to the dealership, they said it needs a new transfer case. When they lifted the car, the part connecting the transfer case to the drivetrain was loose and would move when touched. And there is no ETA on the part. Now the car is undrivable, and there is no telling when it will be again.
Additional Notes:
Was on the highway and there was a rumbling noise coming from under the car. It would only happen at highway speeds. (The dealer said this was normal and happened when he trest drive another car of the same model.) When driving at parking lot speeds and making sharp turns, the car would have a shudder and grinding noise. The car has 5,700 miles, and after taking it to the dealership, they said it needs a new transfer case. When they lifted the car, the part connecting the transfer case to the drivetrain was loose and would move when touched. And there is no ETA on the part. Now the car is undrivable, and there is no telling when it will be again.
Mfg Campaign: 11580916
Recall Date: Apr 3, 2024
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