Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N778
Recall Date: Jan 18, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2023 Range Rover Sport, 2020-2023 Range Rover, Defender, 2022-2023 Discovery, and 2023 Range Rover Velar vehicles. The engine cam carrier oil channel may be blocked, which can lead to an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N763
Recall Date: Feb 2, 2023
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N556
Recall Date: Feb 25, 2021
Consumer Complaints
16 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On May 25th, 2025 around noon, I was backing up my Range Rover out of the garage to go and buy some items, after I exited the garage I felt that the car had bumped an item in the back, I did not see anything on the back view camera because sometimes it is slow to load up and also I did not hear any warning noises from the rear sensors, I moved the car forward trying to avoid further bump and to my knowledge I put the rotary gear selector in parking mode and got out of the car, at that point the car started moving backward, and I got stuck between the open door and the backward moving car, I tried to put my hand on the break to stop the car and I manage to stop the car at the time when the car hit a bench under the tree, and I got pinned between the open door and the bench that was stopped by the tree. I had a major trauma to the right side of my body, I was rushed to the nearest hospital, when it was decided that I need to be transported to a larger facility via ambulance. Radiology tests showed a large hematoma on the right side of my body between the rib cage and the pelvis along with a flank hernia with pertruding of the right colon. My home security camera caught the incident, unfortunately, I am unable to upload the file because your system does not allow.Mov type of files.
Corrective Action:
On May 25th, 2025 around noon, I was backing up my Range Rover out of the garage to go and buy some items, after I exited the garage I felt that the car had bumped an item in the back, I did not see anything on the back view camera because sometimes it is slow to load up and also I did not hear any warning noises from the rear sensors, I moved the car forward trying to avoid further bump and to my knowledge I put the rotary gear selector in parking mode and got out of the car, at that point the car started moving backward, and I got stuck between the open door and the backward moving car, I tried to put my hand on the break to stop the car and I manage to stop the car at the time when the car hit a bench under the tree, and I got pinned between the open door and the bench that was stopped by the tree. I had a major trauma to the right side of my body, I was rushed to the nearest hospital, when it was decided that I need to be transported to a larger facility via ambulance. Radiology tests showed a large hematoma on the right side of my body between the rib cage and the pelvis along with a flank hernia with pertruding of the right colon. My home security camera caught the incident, unfortunately, I am unable to upload the file because your system does not allow.Mov type of files.
Additional Notes:
On May 25th, 2025 around noon, I was backing up my Range Rover out of the garage to go and buy some items, after I exited the garage I felt that the car had bumped an item in the back, I did not see anything on the back view camera because sometimes it is slow to load up and also I did not hear any warning noises from the rear sensors, I moved the car forward trying to avoid further bump and to my knowledge I put the rotary gear selector in parking mode and got out of the car, at that point the car started moving backward, and I got stuck between the open door and the backward moving car, I tried to put my hand on the break to stop the car and I manage to stop the car at the time when the car hit a bench under the tree, and I got pinned between the open door and the bench that was stopped by the tree. I had a major trauma to the right side of my body, I was rushed to the nearest hospital, when it was decided that I need to be transported to a larger facility via ambulance. Radiology tests showed a large hematoma on the right side of my body between the rib cage and the pelvis along with a flank hernia with pertruding of the right colon. My home security camera caught the incident, unfortunately, I am unable to upload the file because your system does not allow.Mov type of files.
Mfg Campaign: 11664441
Recall Date: Jun 2, 2025
Jaguar Land Rover North America, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
There is a current recall from January of last year that is affecting surround view cameras not currently working. My vehicle is experiencing the same issue but is not showing listed in the recall. Due to cameras not working it puts my safety and other at risk as I am not able to see when backing up or the surrounding areas especially when towing. A dealership may be looking into it soon as this issue just began. No other warning the cameras just don’t turn or are blurry, fuzzy and flicker. This includes all cameras. Front sides and rear.
Corrective Action:
There is a current recall from January of last year that is affecting surround view cameras not currently working. My vehicle is experiencing the same issue but is not showing listed in the recall. Due to cameras not working it puts my safety and other at risk as I am not able to see when backing up or the surrounding areas especially when towing. A dealership may be looking into it soon as this issue just began. No other warning the cameras just don’t turn or are blurry, fuzzy and flicker. This includes all cameras. Front sides and rear.
Additional Notes:
There is a current recall from January of last year that is affecting surround view cameras not currently working. My vehicle is experiencing the same issue but is not showing listed in the recall. Due to cameras not working it puts my safety and other at risk as I am not able to see when backing up or the surrounding areas especially when towing. A dealership may be looking into it soon as this issue just began. No other warning the cameras just don’t turn or are blurry, fuzzy and flicker. This includes all cameras. Front sides and rear.
Mfg Campaign: 11654058
Recall Date: Apr 11, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
I have 2020 Range Rover HSE. Its a known issue with the steering knuckle cracking causing a safety issue. JLR is not including my VIN as part of the recall. This issue is affecting all years
Corrective Action:
I have 2020 Range Rover HSE. Its a known issue with the steering knuckle cracking causing a safety issue. JLR is not including my VIN as part of the recall. This issue is affecting all years
Additional Notes:
I have 2020 Range Rover HSE. Its a known issue with the steering knuckle cracking causing a safety issue. JLR is not including my VIN as part of the recall. This issue is affecting all years
Mfg Campaign: 11653003
Recall Date: Apr 6, 2025
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Corrective Action:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Additional Notes:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Mfg Campaign: 11631410
Recall Date: Dec 18, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Corrective Action:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Additional Notes:
the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.
Mfg Campaign: 11631410
Recall Date: Dec 18, 2024
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
In June 2023, I started my car and I got 2 error messages "Hill Descent Control not available" and "OK to drive with caution stability control not available", then when pressing the brake, it was very difficult to press the brake and stop the car. I took to the dealer and they replaced the secondary auxillary battery. In July 2024, I started my car and received the same 2 error messages and had trouble using my brakes again (same issue as in 2023). My car is again at the dealer, and I am told that the secondary auxiliary battery has failed again, and they can't figure out why. This seems to be a serious and dangerous situation, and I read online that there have been other complaints from other owners. My 4-year/50k mile warranty expires in October 2024, and I would like Land Rover to cover any future issues (at the very least) following the warranty period since this seems to be a recurring issue.
Corrective Action:
In June 2023, I started my car and I got 2 error messages "Hill Descent Control not available" and "OK to drive with caution stability control not available", then when pressing the brake, it was very difficult to press the brake and stop the car. I took to the dealer and they replaced the secondary auxillary battery. In July 2024, I started my car and received the same 2 error messages and had trouble using my brakes again (same issue as in 2023). My car is again at the dealer, and I am told that the secondary auxiliary battery has failed again, and they can't figure out why. This seems to be a serious and dangerous situation, and I read online that there have been other complaints from other owners. My 4-year/50k mile warranty expires in October 2024, and I would like Land Rover to cover any future issues (at the very least) following the warranty period since this seems to be a recurring issue.
Additional Notes:
In June 2023, I started my car and I got 2 error messages "Hill Descent Control not available" and "OK to drive with caution stability control not available", then when pressing the brake, it was very difficult to press the brake and stop the car. I took to the dealer and they replaced the secondary auxillary battery. In July 2024, I started my car and received the same 2 error messages and had trouble using my brakes again (same issue as in 2023). My car is again at the dealer, and I am told that the secondary auxiliary battery has failed again, and they can't figure out why. This seems to be a serious and dangerous situation, and I read online that there have been other complaints from other owners. My 4-year/50k mile warranty expires in October 2024, and I would like Land Rover to cover any future issues (at the very least) following the warranty period since this seems to be a recurring issue.
Mfg Campaign: 11601608
Recall Date: Jul 12, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Stopped on main road to perform a left turn, car stopped during the turn and then lurched forward. The car then became inoperable and would not go into gear. Gear selector was not available and car kept cutting out. I could not move the vehicle out of traffic and I had to sit in moving traffic with my hazard lights flashing. Husband came and sat in the car, waited 15 mins, started the car and overruled the car allowing him to move the car off the road and out of moving traffic.
Corrective Action:
Stopped on main road to perform a left turn, car stopped during the turn and then lurched forward. The car then became inoperable and would not go into gear. Gear selector was not available and car kept cutting out. I could not move the vehicle out of traffic and I had to sit in moving traffic with my hazard lights flashing. Husband came and sat in the car, waited 15 mins, started the car and overruled the car allowing him to move the car off the road and out of moving traffic.
Additional Notes:
Stopped on main road to perform a left turn, car stopped during the turn and then lurched forward. The car then became inoperable and would not go into gear. Gear selector was not available and car kept cutting out. I could not move the vehicle out of traffic and I had to sit in moving traffic with my hazard lights flashing. Husband came and sat in the car, waited 15 mins, started the car and overruled the car allowing him to move the car off the road and out of moving traffic.
Mfg Campaign: 11552605
Recall Date: Oct 30, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Corrective Action:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Additional Notes:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Mfg Campaign: 11525742
Recall Date: Jun 6, 2023
Jaguar Land Rover North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Corrective Action:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Additional Notes:
The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.
Mfg Campaign: 11525742
Recall Date: Jun 6, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from AAA by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner August 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on September 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of January 12, 2023. The vehicle is unsafe and Land Rover Corporate and all retailers are aware of this issue.
Corrective Action:
A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from AAA by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner August 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on September 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of January 12, 2023. The vehicle is unsafe and Land Rover Corporate and all retailers are aware of this issue.
Additional Notes:
A recall was repaired on the vehicle in July 2022. Within 48 hours of repair, a high voltage warning appeared on the vehicle. The vehicle was taken in for service however the service department at Land Rover Tampa refused to check the warning because the light was not on at the time the vehicle arrived at the dealership. Approximately 2 weeks later, the low battery warning appeared on the vehicle and every electrical function of the vehicle began to shut down within 15 minutes of the warning. The vehicle was completely disabled and couldn't even have a battery jump or replacement. AAA was called and after inspection, AAA refused to sell a new battery because the diagnostics determined that the alternator needed to be replaced. The vehicle had to be towed twice before arriving to the retailer. The retailer initially attempted the repair the issue and disregarded the diagnostic from AAA by replacing the batteries however it it did not work. The retailer attempted to repair the issue 4 more times prior to returning the vehicle to the owner August 12, 2022. However, at pick up the low battery warning appeared once again and the service advisor stated that the warning would go away after driving. Less than 24 hours later, the low battery warning reappeared, the vehicle immediately began to shut down and the vehicle was completely disabled after crossing 4 lanes of traffic. The retailer towed the vehicle to its service department and attempted to repair the issue again. Unfortunately, the repair did not work and the vehicle was towed again on September 23, 2022 after the retailer was test driving the vehicle. The vehicle is still inoperable as of January 12, 2023. The vehicle is unsafe and Land Rover Corporate and all retailers are aware of this issue.
Mfg Campaign: 11501496
Recall Date: Jan 12, 2023
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if Land Rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "...customer reports brake pedal is hard to depress..." and that's not the case at all.
Corrective Action:
On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if Land Rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "...customer reports brake pedal is hard to depress..." and that's not the case at all.
Additional Notes:
On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no brakes. Long story but they determined that the brake failure was caused by a "dead auxiliary battery." I believe they said they replaced the battery but they might have recharged it since I wasn't asked to pay for a new one. If this had happened on the highway, I and others could have easily died. I'm afraid my safety is still at risk because there simply was no warning. I was fortunate that I was downtown late in the evening so there weren't many cars or pedestrians. I don't know if Land Rover had anyone inspect anything. There is no mention of it in the paperwork. I have asked them several times to change that "discharge" paperwork to reflect a "complete brake failure" but they do not reply. Paperwork currently reads something along the lines of, "...customer reports brake pedal is hard to depress..." and that's not the case at all.
Mfg Campaign: 11500697
Recall Date: Jan 8, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.
Corrective Action:
TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.
Additional Notes:
TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.
Mfg Campaign: 11343910
Recall Date: Aug 7, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I PUT MY CAR IN PARK WHILE STILL RUNNING AND EXITED IT TO GRAB SOMETHING ABOUT 15 FEET AWAY ON A FRONT PORCH. I HEARD THE ENGINE MAKE A NOISE, I TURNED MY HEAD AND SAW THE CAR STARTING TO MOVE TOWARDS ME UP A SLIGHT HILL ON ITS OWN. I RAN TO THE CAR, OPENED THE DRIVER DOOR, AND TRIED TO STOP IT BUT FELL. THE CAR RAN OVER MY FOOT AND HIT THE FRONT OF THE HOUSE THAT CAUSED IT TO STOP. PRIOR TO THIS INCIDENT IT WAS IN FOR SERVICE FOR A FOUL ODOR THAT WAS COMING FROM INSIDE OF MY CAR. THEY HAD IT IN THE SHOP TWICE AND MADE A REPAIR THAT DID NOT FULLY CORRECT THE ISSUE. A FEW DAYS PRIOR TO THIS INCIDENT I NOTICED THERE WAS AN ISSUE ON ACCELERATION. AFTER ABOUT 10 MILES AN HOUR IT WOULD START TO HESITATE THEN GO INTO THE NEXT GEAR. I WAS GOING TO SCHEDULE A SERVICE FOR THIS AND THEN THE ACCIDENT HAPPEN. MY FOOT GOT TRAPPED UNDER THE BACK WHEEL AND EMERGENCY SERVICES REQUIRED TO REMOVE VEHICLE.*DT VEHICLE WAS TAKEN TO HENNESSY JAGUAR LAND ROVER GWINNETT (DULUTH, GA) TO BE INSPECTED. *DL
Corrective Action:
I PUT MY CAR IN PARK WHILE STILL RUNNING AND EXITED IT TO GRAB SOMETHING ABOUT 15 FEET AWAY ON A FRONT PORCH. I HEARD THE ENGINE MAKE A NOISE, I TURNED MY HEAD AND SAW THE CAR STARTING TO MOVE TOWARDS ME UP A SLIGHT HILL ON ITS OWN. I RAN TO THE CAR, OPENED THE DRIVER DOOR, AND TRIED TO STOP IT BUT FELL. THE CAR RAN OVER MY FOOT AND HIT THE FRONT OF THE HOUSE THAT CAUSED IT TO STOP. PRIOR TO THIS INCIDENT IT WAS IN FOR SERVICE FOR A FOUL ODOR THAT WAS COMING FROM INSIDE OF MY CAR. THEY HAD IT IN THE SHOP TWICE AND MADE A REPAIR THAT DID NOT FULLY CORRECT THE ISSUE. A FEW DAYS PRIOR TO THIS INCIDENT I NOTICED THERE WAS AN ISSUE ON ACCELERATION. AFTER ABOUT 10 MILES AN HOUR IT WOULD START TO HESITATE THEN GO INTO THE NEXT GEAR. I WAS GOING TO SCHEDULE A SERVICE FOR THIS AND THEN THE ACCIDENT HAPPEN. MY FOOT GOT TRAPPED UNDER THE BACK WHEEL AND EMERGENCY SERVICES REQUIRED TO REMOVE VEHICLE.*DT VEHICLE WAS TAKEN TO HENNESSY JAGUAR LAND ROVER GWINNETT (DULUTH, GA) TO BE INSPECTED. *DL
Additional Notes:
I PUT MY CAR IN PARK WHILE STILL RUNNING AND EXITED IT TO GRAB SOMETHING ABOUT 15 FEET AWAY ON A FRONT PORCH. I HEARD THE ENGINE MAKE A NOISE, I TURNED MY HEAD AND SAW THE CAR STARTING TO MOVE TOWARDS ME UP A SLIGHT HILL ON ITS OWN. I RAN TO THE CAR, OPENED THE DRIVER DOOR, AND TRIED TO STOP IT BUT FELL. THE CAR RAN OVER MY FOOT AND HIT THE FRONT OF THE HOUSE THAT CAUSED IT TO STOP. PRIOR TO THIS INCIDENT IT WAS IN FOR SERVICE FOR A FOUL ODOR THAT WAS COMING FROM INSIDE OF MY CAR. THEY HAD IT IN THE SHOP TWICE AND MADE A REPAIR THAT DID NOT FULLY CORRECT THE ISSUE. A FEW DAYS PRIOR TO THIS INCIDENT I NOTICED THERE WAS AN ISSUE ON ACCELERATION. AFTER ABOUT 10 MILES AN HOUR IT WOULD START TO HESITATE THEN GO INTO THE NEXT GEAR. I WAS GOING TO SCHEDULE A SERVICE FOR THIS AND THEN THE ACCIDENT HAPPEN. MY FOOT GOT TRAPPED UNDER THE BACK WHEEL AND EMERGENCY SERVICES REQUIRED TO REMOVE VEHICLE.*DT VEHICLE WAS TAKEN TO HENNESSY JAGUAR LAND ROVER GWINNETT (DULUTH, GA) TO BE INSPECTED. *DL
Mfg Campaign: 11308801
Recall Date: Feb 12, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE ATTORNEY CALLED ON BEHALF OF THE VEHICLE OWNER/DRIVER. THE DRIVER OWNS A 2020 RANGE ROVER. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE COLLIDED WITH ANOTHER VEHICLE AND A PARKED VEHICLE. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE ATTORNEY STATED THAT THE DRIVER HAD NO CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE ACCIDENT SCENE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE ATTORNEY CALLED ON BEHALF OF THE VEHICLE OWNER/DRIVER. THE DRIVER OWNS A 2020 RANGE ROVER. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE COLLIDED WITH ANOTHER VEHICLE AND A PARKED VEHICLE. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE ATTORNEY STATED THAT THE DRIVER HAD NO CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE ACCIDENT SCENE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE ATTORNEY CALLED ON BEHALF OF THE VEHICLE OWNER/DRIVER. THE DRIVER OWNS A 2020 RANGE ROVER. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE COLLIDED WITH ANOTHER VEHICLE AND A PARKED VEHICLE. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE ATTORNEY STATED THAT THE DRIVER HAD NO CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE ACCIDENT SCENE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11308274
Recall Date: Feb 10, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Corrective Action:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Additional Notes:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Mfg Campaign: 11301682
Recall Date: Jan 24, 2020
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Corrective Action:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Additional Notes:
TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.
Mfg Campaign: 11301682
Recall Date: Jan 24, 2020
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