LAND ROVER RANGE ROVER 2018

Complete listing of complaints and recalls for this vehicle

36
Complaints
19
Recalls

Complaints & Recalls

36 Complaints 19 Recalls

Official Safety Recalls - Important!

19 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Jaguar Land Rover North America, Llc
NHTSA Campaign: 24V023000 SAFETY RECALL
58.7K Vehicles Affected
Recall Date: Jan 18, 2024
Safety Issue:

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera image that does not display while in reverse decreases the driver's visibility, increasing the risk of injury or crash.
FREE Recall Solution:
Dealers will inspect the rearview camera and add a new seal or replace the camera, free of charge. Owner notification letters were mailed to Range Rover owners March 4, 2024. Interim notification letters were mailed to Range Rover Sport owners March 7, 2024. Range Rover Sport owners will receive a second notice once remedy parts become available. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N778.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local LAND ROVER dealer to schedule your FREE recall repair.
Manufacturer: LAND ROVER
Mfg Campaign: N778
Notice Date: Mar 4, 2024
Recall Date: Jan 18, 2024
Jaguar Land Rover North America, Llc
NHTSA Campaign: 21V117000 SAFETY RECALL
26.8K Vehicles Affected
Recall Date: Feb 25, 2021
Safety Issue:

Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
The driver may be unaware that the high beams are illuminated, reducing visibility for oncoming traffic, and increasing the risk of a crash.
FREE Recall Solution:
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall began April 7, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N556.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LAND ROVER dealer to schedule your FREE recall repair.
Manufacturer: LAND ROVER
Mfg Campaign: N556
Notice Date: Apr 7, 2021
Recall Date: Feb 25, 2021
Jaguar Land Rover North America, Llc
NHTSA Campaign: 19V603000 SAFETY RECALL
14.3K Vehicles Affected
Recall Date: Aug 15, 2019
Safety Issue:

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Range Rover and Range Rover Sport vehicles equipped with Continental Surround Camera Systems. The back-up camera system may fail to display the rearview image when the vehicle is in reverse.

Potential Risk:
Failure to display the rearview image will reduce the driver's visibility, increasing the risk of a crash.
FREE Recall Solution:
Land Rover will notify owners, and dealers will reprogram the infotainment system software, free of charge. The recall began October 2, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N367.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LAND ROVER dealer to schedule your FREE recall repair.
Manufacturer: LAND ROVER
Mfg Campaign: N367
Notice Date: Oct 2, 2019
Recall Date: Aug 15, 2019
Jaguar Land Rover North America, Llc
NHTSA Campaign: 18V625000 SAFETY RECALL
86 Vehicles Affected
Recall Date: Sep 13, 2018
Safety Issue:

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover, Land Rover Range Rover Sport and Land Rover Discovery vehicles. The Autonomous Emergency Braking (AEB) system may be disabled without warning the driver that the system is not functional.

Potential Risk:
If the AEB does not intervene when needed, without warning, there would be an increased risk of a crash.
FREE Recall Solution:
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall began October 17, 2018. Owners may contact Land Rover customer service at 1-800-637-6837, Option 9. Land Rover's number for this recall is N227.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local LAND ROVER dealer to schedule your FREE recall repair.
Manufacturer: LAND ROVER
Mfg Campaign: N227
Notice Date: Oct 17, 2018
Recall Date: Sep 13, 2018

Consumer Complaints

36 Complaints
Jaguar Land Rover North America, Llc
Campaign: 11630060 Other
Dec 11, 2024
Defect Description:

ENGINE

Potential Consequences:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.

Corrective Action:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.

Additional Notes:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.

Manufacturer: LAND ROVER
Mfg Campaign: 11630060
Notice Date: Dec 11, 2024
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Campaign: 11630063 Other
Dec 11, 2024
Defect Description:

ENGINE

Potential Consequences:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060

Corrective Action:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060

Additional Notes:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060

Manufacturer: LAND ROVER
Mfg Campaign: 11630063
Notice Date: Dec 11, 2024
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Campaign: 11630067 Other
Dec 11, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Corrective Action:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Additional Notes:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Manufacturer: LAND ROVER
Mfg Campaign: 11630067
Notice Date: Dec 11, 2024
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Campaign: 11630067 Other
Dec 11, 2024
Defect Description:

ENGINE

Potential Consequences:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Corrective Action:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Additional Notes:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063

Manufacturer: LAND ROVER
Mfg Campaign: 11630067
Notice Date: Dec 11, 2024
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Campaign: 11630071 Other
Dec 11, 2024
Defect Description:

ENGINE

Potential Consequences:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067

Corrective Action:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067

Additional Notes:

Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067

Manufacturer: LAND ROVER
Mfg Campaign: 11630071
Notice Date: Dec 11, 2024
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Campaign: 11618643 Other
Oct 8, 2024
Defect Description:

ENGINE

Potential Consequences:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Corrective Action:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Additional Notes:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Manufacturer: LAND ROVER
Mfg Campaign: 11618643
Notice Date: Oct 8, 2024
Recall Date: Oct 8, 2024
Jaguar Land Rover North America, Llc
Campaign: 11618643 Other
Oct 8, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Corrective Action:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Additional Notes:

Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.

Manufacturer: LAND ROVER
Mfg Campaign: 11618643
Notice Date: Oct 8, 2024
Recall Date: Oct 8, 2024
Jaguar Land Rover North America, Llc
Campaign: 11577052 Other
Mar 13, 2024
Defect Description:

AIR BAGS

Potential Consequences:

There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: LAND ROVER
Mfg Campaign: 11577052
Notice Date: Mar 13, 2024
Recall Date: Mar 13, 2024
Jaguar Land Rover North America, Llc
Campaign: 11538557 Other
Aug 15, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Corrective Action:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Additional Notes:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Manufacturer: LAND ROVER
Mfg Campaign: 11538557
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Jaguar Land Rover North America, Llc
Campaign: 11538557 Other
Aug 15, 2023
Defect Description:

STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Potential Consequences:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Corrective Action:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Additional Notes:

The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.

Manufacturer: LAND ROVER
Mfg Campaign: 11538557
Notice Date: Aug 15, 2023
Recall Date: Aug 15, 2023
Jaguar Land Rover North America, Llc
Campaign: 11480398 Other
Aug 21, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.

Corrective Action:

2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.

Additional Notes:

2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.

Manufacturer: LAND ROVER
Mfg Campaign: 11480398
Notice Date: Aug 21, 2022
Recall Date: Aug 21, 2022
Jaguar Land Rover North America, Llc
Campaign: 11454831 Other
Mar 2, 2022
Defect Description:

ENGINE

Potential Consequences:

One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.

Corrective Action:

One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.

Additional Notes:

One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.

Manufacturer: LAND ROVER
Mfg Campaign: 11454831
Notice Date: Mar 2, 2022
Recall Date: Mar 2, 2022
Jaguar Land Rover North America, Llc
Campaign: 11441098 Other
Nov 19, 2021
Defect Description:

STEERING

Potential Consequences:

In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.

Corrective Action:

In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.

Additional Notes:

In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.

Manufacturer: LAND ROVER
Mfg Campaign: 11441098
Notice Date: Nov 19, 2021
Recall Date: Nov 19, 2021
Jaguar Land Rover North America, Llc
Campaign: 11407720 Other
Apr 12, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020

Corrective Action:

THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020

Additional Notes:

THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020

Manufacturer: LAND ROVER
Mfg Campaign: 11407720
Notice Date: Apr 12, 2021
Recall Date: Apr 12, 2021
Jaguar Land Rover North America, Llc
Campaign: 11354879 Other
Sep 14, 2020
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Corrective Action:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Additional Notes:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Manufacturer: LAND ROVER
Mfg Campaign: 11354879
Notice Date: Sep 14, 2020
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Campaign: 11354879 Other
Sep 14, 2020
Defect Description:

ENGINE

Potential Consequences:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Corrective Action:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Additional Notes:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Manufacturer: LAND ROVER
Mfg Campaign: 11354879
Notice Date: Sep 14, 2020
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Campaign: 11354879 Other
Sep 14, 2020
Defect Description:

POWER TRAIN

Potential Consequences:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Corrective Action:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Additional Notes:

VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.

Manufacturer: LAND ROVER
Mfg Campaign: 11354879
Notice Date: Sep 14, 2020
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Campaign: 11312220 Other
Feb 29, 2020
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.

Corrective Action:

THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.

Additional Notes:

THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.

Manufacturer: LAND ROVER
Mfg Campaign: 11312220
Notice Date: Feb 29, 2020
Recall Date: Feb 29, 2020
Jaguar Land Rover North America, Llc
Campaign: 11301226 Other
Jan 22, 2020
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.

Corrective Action:

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.

Additional Notes:

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.

Manufacturer: LAND ROVER
Mfg Campaign: 11301226
Notice Date: Jan 22, 2020
Recall Date: Jan 22, 2020
Jaguar Land Rover North America, Llc
Campaign: 11279711 Other
2 Vehicles Affected
Nov 12, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.

Corrective Action:

ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.

Additional Notes:

ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.

Manufacturer: LAND ROVER
Mfg Campaign: 11279711
Notice Date: Nov 12, 2019
Recall Date: Nov 12, 2019

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