Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N778
Recall Date: Jan 18, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N556
Recall Date: Feb 25, 2021
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Range Rover and Range Rover Sport vehicles equipped with Continental Surround Camera Systems. The back-up camera system may fail to display the rearview image when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N367
Recall Date: Aug 15, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover, Land Rover Range Rover Sport and Land Rover Discovery vehicles. The Autonomous Emergency Braking (AEB) system may be disabled without warning the driver that the system is not functional.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N227
Recall Date: Sep 13, 2018
Consumer Complaints
36 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.
Corrective Action:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.
Additional Notes:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam.
Mfg Campaign: 11630060
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060
Corrective Action:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060
Additional Notes:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This a repeat of same failure dated 6/22/2021 @42651 miles complaint # 11630060
Mfg Campaign: 11630063
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Corrective Action:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Additional Notes:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Mfg Campaign: 11630067
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Corrective Action:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Additional Notes:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Repair shop found coolant pipe assembly part number LR100352 split at seam. This part was just replaced three months ago and car had been driven 2000 miles before part failed in same manner. Part was original Land Rover part supplied by dealer. See prior failures of same part: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063
Mfg Campaign: 11630067
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067
Corrective Action:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067
Additional Notes:
Driving and suddenly got "engine overheating low coolant stop engine immediately" warning message on instrument cluster. Pulled over and found coolant pouring out of front of engine. There was no warning or signs of prior coolant leakage before this incident. Happened suddenly without warning. Dealer found coolant pipe assembly part number LR100352 split at seam. This is the fourth failure of the same part number, same failure within a three year period and 30000 miles. All parts where Land Rover parts supplied by dealership. See prior complaints: 6/22/2021 42651miles complaint 11630060 11/14/2023 67847miles complaint 11630063 2/28/2024 69908miles complaint 11630067
Mfg Campaign: 11630071
Recall Date: Dec 11, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Corrective Action:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Additional Notes:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Mfg Campaign: 11618643
Recall Date: Oct 8, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Corrective Action:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Additional Notes:
Repeated issues of low cooling warning leading to engine overheating - severely resulting in tow in. Prior Land Rover dealer repair (prior to my purchase under certified warranty) was inadequate, causing coolant crossovers in front and rear to be cracked. Engine overheated steamed close to home, and vehicle towed in to LR dealer in area. Took two months to repair and at time, they thought engine was blown, but assured me repairs complete. Within 6 months, same warning light, took to LR Dallas dealer and said no issue. Within 13 months of major repair, taken into LR Dallas dealer, and now told I need a brand new engine. Repeated repairs the same engine defect, issue and now LR won't repair under warranty (now) when I was told a few weeks ago, they would repair with new engine. Now, have a completely worthless car, that was certified 2.75 years ago. Total shop time for all this 5 months and counting.
Mfg Campaign: 11618643
Recall Date: Oct 8, 2024
Jaguar Land Rover North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
There's problem with the wiring harness under the drivers seat, causing a fault in the airbag sensor, and the airbag warning light to illuminate. If you look online, many owners are having this same isssue. I have had this Airbag warning light illuminating off and on my 2018 Range Rover for over 6 months now. When I raise the seat to its highest position and "wiggle" the wire harness, the airbag warning light on the dashboard will extinguish. Thank you google! and the many owners with this problem for spelling out the work around! I had the same problem with my wife's 2015 Range Rover Sport (Vin [XXX] ). Unfortunately, I didn't know the work around and the Range Rover Dealership charge me $1500 for a new wiring harness. The Danger is the vehicle's airbag may not work in the event of a head on collision. Range Rover should be forced to inspect/replace all airbag wiring harnesses under the drivers seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577052
Recall Date: Mar 13, 2024
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Corrective Action:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Additional Notes:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Mfg Campaign: 11538557
Recall Date: Aug 15, 2023
Jaguar Land Rover North America, Llc
Defect Description:
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Potential Consequences:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Corrective Action:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Additional Notes:
The spoiler cracked when I closed the rear door using the remote. A piece of the spoiler flew off while I was driving.
Mfg Campaign: 11538557
Recall Date: Aug 15, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.
Corrective Action:
2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.
Additional Notes:
2018 Land Rover Range Rover HSE V6, AWD. Two issues: 1.) When shifting into reverse, the rear camera does not come up on the main screen and you have to shift back into park, wait a few seconds and then shift back into reverse. Sometimes it may take 2-3 times to do this for the rear camera to come up on the screen. I am running the latest software/firmware version that Range Rover has automatically sent out (checked by clicking on "update software" and it says you have the latest). 2.) When the rear camera does come up, there is a noticeable, choppy lag of the frame rate on the screen. This means that while you are moving, the lag on the screen is delayed and is not real time while you are reversing. This is extremely dangerous as approaching cars or potential humans could come into your reverse path and you won't notice it until it's too late due to the lag/delay of the camera.
Mfg Campaign: 11480398
Recall Date: Aug 21, 2022
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.
Corrective Action:
One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.
Additional Notes:
One or more rigid pipes in the coolant system failed when driving down the interstate. This resulted in almost immediate overheating and the computer curtailed engine power, apparently to prevent permanent engine damage. This was very dangerous, as I was in heavy 80+ mph traffic and lost power before I could pull off onto the shoulder. This is apparently a common problem, as the rigid pipes separate at the manufacturing seam. I was still under warranty, and Land Rover had us towed to the closest dealer which was 75 miles away. That dealer told me they had two other Land Rovers in the shop with the same identical problem, and that these pipes fail "by 50,000 miles every time" (I was at 47,500 miles). The pipes in question are on all the 5.0 liter V8's used in Land Rover and Jaguar products, but the failure seems more common on Supercharged versions of the V8 (which I have). The pipes are under the supercharger and subjected to excessive heat/cool cycling which leads to failure.
Mfg Campaign: 11454831
Recall Date: Mar 2, 2022
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.
Corrective Action:
In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.
Additional Notes:
In December 2020, this vehicle had been parked for approximately 30 minutes; after starting the vehicle, the "Power Steering Electronic Assist" light came on; there was no power steering available and it was almost impossible to steer the car. The car was towed to the Land Rover dealer; after 2-3 weeks, the repair was completed. They had to replace a wiring harness to the electronic power steering. We were never told why the harness failed. On November 15, 2021, the same issue occurred. The car had been parked for about an hour. Upon starting, the "Power Steering Electronic Assist" light came on again. Again, it was almost impossible to steer the car. Again, it was towed to the Land Rover dealer. Today, November 19, 2021 I was shown the problem with the wiring harness. Apparently, mice had chewed through the plastic wiring harness conduit and then into six wires of the harness itself. Since damage wasn't as bad as it was the previous year, the service department was able to splice wires back together to make the vehicle drivable again. This vehicle is parked outside in a parking lot 24*7, 365 days per year. There is no garage available. While we were lucky that the failure occurred when the vehicle was parked, we shutter to wonder what would have happened if the power steering had failed on the open highway traveling 70 MPH, or even in town at slower speeds. It is almost physically impossible to turn the wheels without power steering. I believe Land Rover should come up with a beefier wiring harness that is less subject to failure because of mice or other rodents who may chew on the wiring. I am submitting this although I am not the vehicle's owner. I am his son-in-law. He decided to sell the vehicle immediately after the second incident due to the unreliability of the vehicle.
Mfg Campaign: 11441098
Recall Date: Nov 19, 2021
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020
Corrective Action:
THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020
Additional Notes:
THE CENTER DISPLAY SCREEN TURNS BLACK AND STAYS THAT WAY FOR LONG PERIODS OF TIME. THE CLIMATE CONTROL TURNS ITSELF OFF AND ON. THE BACKUP DISPLAY VIDEO STAYS ON EVEN AFTER MOVING INTO DRIVE AND REACHING THE REQUIRED SPEEDS. IVE HAD NO RESPONSE FROM LAND ROVER CUSTOMER SERVICE SINCE DECEMBER 2020
Mfg Campaign: 11407720
Recall Date: Apr 12, 2021
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Corrective Action:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Additional Notes:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Mfg Campaign: 11354879
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Corrective Action:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Additional Notes:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Mfg Campaign: 11354879
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Corrective Action:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Additional Notes:
VEHICLE WENT FROM PARK TO REVERSE BY ITSELF. DRIVERS DOOR WAS WIDE OPEN WHEN MY WIFE STARTED VEHICLE AND BY IT SELF IT ENGAGED IN REVERSE AND RAN THE DOOR INTO A WALL. THE VEHICLE ALMOST RAN OVER MY WIFE WHILE SHE WAS ATTEMPTING TO EXIT THE VEHICLE. LUCKILY SHE WAS ABLE TO JUMP BACK IN AND PUSH THE BRAKE TO STOP THE CAR. MY SON WAS BEHIND THE CAR LOADING ITEMS. LUCKILY HE HAD MOVED SECONDS BEFORE.
Mfg Campaign: 11354879
Recall Date: Sep 14, 2020
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.
Corrective Action:
THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.
Additional Notes:
THERE WAS A RECALL ON THIS VEHICLE FOR THE BACKUP CAMERA NOT ENGAGING, LAND ROVER CAMPAIGN N637. I HAVE BROUGHT IT IN TO THE DEALER THREE TIMES TO HAVE THIS REPAIRED. MY BACKUP CAMERA STILL DOES NOT CONSISTENTLY WORK. SOMETIMES IT WORKS; SOMETIMES IT DOES NOT WORK.
Mfg Campaign: 11312220
Recall Date: Feb 29, 2020
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.
Corrective Action:
WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.
Additional Notes:
WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.
Mfg Campaign: 11301226
Recall Date: Jan 22, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.
Corrective Action:
ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.
Additional Notes:
ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.
Mfg Campaign: 11279711
Recall Date: Nov 12, 2019
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