Complaints & Recalls
Official Safety Recalls - Important!
32 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022 Land Rover Range Rover Velar vehicles. The vehicles were manufactured without an Audio Amplifier Module (AAM), and therefore will not provide audio safety features, such as seat belt reminders, turn signal sounds, and Advanced Driver Assistance System (ADAS) warnings.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N725
Recall Date: Aug 4, 2022
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022-23 Land Rover Defender, Discovery, Discovery Sport and 2022 Range Rover Sport and Range Rover Velar vehicles. The driver and front passenger seat belt pretensioners may be damaged, which can cause the seat belts to not properly restrain occupants.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N720
Recall Date: Jul 21, 2022
Consumer Complaints
12 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I had I issue with my car shifting from Drive to neutral itself. Complained a couple of times about it but they said there is no code for that. One year after they said they have a code for them. A week after they reprogrammed it, on day I was parking at the driveway and my brakes didn't work neither my forward collision warning or my Automatic Emergency Braking.
Corrective Action:
I had I issue with my car shifting from Drive to neutral itself. Complained a couple of times about it but they said there is no code for that. One year after they said they have a code for them. A week after they reprogrammed it, on day I was parking at the driveway and my brakes didn't work neither my forward collision warning or my Automatic Emergency Braking.
Additional Notes:
I had I issue with my car shifting from Drive to neutral itself. Complained a couple of times about it but they said there is no code for that. One year after they said they have a code for them. A week after they reprogrammed it, on day I was parking at the driveway and my brakes didn't work neither my forward collision warning or my Automatic Emergency Braking.
Mfg Campaign: 11522095
Recall Date: May 15, 2023
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Corrective Action:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Additional Notes:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Mfg Campaign: 11508676
Recall Date: Feb 23, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Corrective Action:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Additional Notes:
The latest incidence of this problem occurred while paused in an intersection waiting to turn left when the flow of traffic allowed. As has happened on other occasions, when attempting to proceed forward from a stop, the transmission had changed to Neutral. The shifter position could not be changed without shutting off the car and turning it back on. All the while people behind are blaring their horns and oncoming traffic is resuming. This problem has occurred on numerous other occasion, most often when stopped at a stop light. It is an intermittent problem, and the majority of the time the car operates properly. However, it seems to be occurring more frequently lately. The problem has been reported to the dealer service department, and they could not duplicate it when the vehicle was provided for evaluation. They also say that there are no service bulletins on this. As an additional note, we thought perhaps this problem could be associated with the automatic shutoff feature, so we have been turning that off when driving the car. However, the problem still occurs when that is disabled.
Mfg Campaign: 11508676
Recall Date: Feb 23, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On several occasions the vehicle shifted by itself from D to N. Leaving you stuck until you shifted into P then back to D. This is scary and potentially dangerous. Dealer has only a service bulletin, so if you complain they can hopefully fix it. But, this is dangerous should have a recall.
Corrective Action:
On several occasions the vehicle shifted by itself from D to N. Leaving you stuck until you shifted into P then back to D. This is scary and potentially dangerous. Dealer has only a service bulletin, so if you complain they can hopefully fix it. But, this is dangerous should have a recall.
Additional Notes:
On several occasions the vehicle shifted by itself from D to N. Leaving you stuck until you shifted into P then back to D. This is scary and potentially dangerous. Dealer has only a service bulletin, so if you complain they can hopefully fix it. But, this is dangerous should have a recall.
Mfg Campaign: 11494633
Recall Date: Nov 22, 2022
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Mfg Campaign: 11482591
Recall Date: Sep 2, 2022
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2022 Land Rover Range Rover Velar. The contact stated that the vehicle was designed with the auto Stop/Start system that allowed the vehicle to turn off while at a complete stop and to restart when releasing the brake pedal and depressing the accelerator pedal. However, while at the stop light, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact noticed that the transmission was in neutral (N). The contact shifted into park(P) and then shifted into drive(D). The contact continued driving however, the failure reoccurred twice on two different occasions. The vehicle was taken to the dealer where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer and remained at the dealer for a month. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 500.
Mfg Campaign: 11482591
Recall Date: Sep 2, 2022
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Corrective Action:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Additional Notes:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Mfg Campaign: 11472476
Recall Date: Jul 6, 2022
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Corrective Action:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Additional Notes:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Mfg Campaign: 11472476
Recall Date: Jul 6, 2022
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Corrective Action:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Additional Notes:
I purchased my vehicle in Feb, 2022. In April, I was stopped at a red light and the automatic brake "hold" feature enabled. I pressed the gas and nothing happened. The vehicle went from Drive to Neutral. Had to put vehicle in Park and then put in drive. Again in May, 2022, it happened twice in one day. Stopped at stop sign vehicle went from Drive to Neutral. Called service - was told it was a "computer update". June 2022, I was driving down a street and the automatic emergency brake enabled for no reason whatsoever. I had the "computer update" in June, 2022. I now drive with the Automatic On/Off enabled so the car does not shut off when at a stop. Still very to nerve wracking to drive.
Mfg Campaign: 11472476
Recall Date: Jul 6, 2022
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Corrective Action:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Additional Notes:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Mfg Campaign: 11467054
Recall Date: Jun 1, 2022
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Corrective Action:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Additional Notes:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Mfg Campaign: 11467054
Recall Date: Jun 1, 2022
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Corrective Action:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Additional Notes:
I purchased a Range Rover Velar on 8 January 2022. Since then, it has switched from drive to neutral without prompting on 6 occasions. Most recently 24th March, 30th April, 8th April, 10th May and 23rd May. I took it to the dealership in February spoke with service advisor and he told me it's a known problem. They cleared some codes and this is still happening. I feel unsafe and this has to stop. While driving today (23rd May), the Velar switch from drive to neutral while changing lanes. My brain and body can not deal with this impending calamity. My sanity can't handle it.
Mfg Campaign: 11467054
Recall Date: Jun 1, 2022
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