Complaints & Recalls
Official Safety Recalls - Important!
26 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt emergency locking retractor may not lock as intended. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) numbers 209, "Seat Belt Assemblies" and 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N678
Recall Date: Apr 5, 2022
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2013-2016 Range Rover and 2014-2016 Range Rover Sport vehicles. These vehicles were previously recalled and repaired under Recall 19V-392, however the repair may not have been completed properly. Due to a problem with the Keyless Vehicle Latching System (KV Latch), the doors may appear to be closed but may be unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N476
Recall Date: Jul 2, 2020
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Land Rover Range Rover and Range Rover Sport vehicles. These vehicles were previously recalled and repaired under Recall 19V-390, however the repair may not have been completed properly. A spring in the Keyless Vehicle Latching System (KV Latch) may get stuck, causing the left hand door to remain unlatched when the door is closed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N459
Recall Date: Jun 4, 2020
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2013-2016 Ranger Rover and 2014-2016 Range Rover Sport vehicles. Due to a problem with the Keyless Vehicle Latching System (KV Latch), the doors may appear to be closed but may be unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N335
Recall Date: May 24, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Range Rover and Range Rover Sport vehicles. A spring in the Keyless Vehicle Latching System (KV Latch) may get stuck, causing the left hand door to remain unlatched when the door is closed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N336
Recall Date: May 23, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016-2017 Range Rover and Range Rover Sport vehicles. The driver's seat belt Emergency Locking Retractor (ELR) may not lock as designed. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N333
Recall Date: May 9, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Land Rover Range Rover and Range Rover Sport vehicles. The passenger frontal air bag inflator initiator may fail to ignite during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N026
Recall Date: Mar 9, 2017
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2017 Land Rover Discovery Sport vehicles and 2016-2017 Land Rover Range Rover and Range Rover Sport vehicles. The affected vehicles have seatbelt pretensioners that may not function properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P095
Recall Date: Dec 29, 2016
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Land Rover Range Rover and Range Rover Sport vehicles and 2017 Range Rover Evoque vehicles. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P094
Recall Date: Dec 29, 2016
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2013-2016 Range Rover vehicles manufactured July 26, 2012, to March 9, 2015, and 2014-2016 Range Rover Sport vehicles manufactured February 18, 2013, to March 5, 2015. In the affected vehicles, the doors may unlatch unexpectedly when closed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P068
Recall Date: Jun 17, 2015
Consumer Complaints
49 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Steering knuckle on the driver and passenger side of my vehicle are cracked. Defects have been confirmed by JaguarLandRover Vancouver in British Columbia. I called JLR in Lynnwood, WA and Bellevue, WA as well as JLR North America and have been told the fix has not yet been determined. The fix is to replace the broken parts, this isn't hard to figure out. Now I'm going to have to pay to get this fixed and cross my fingers I get properly reimbursed.
Corrective Action:
Steering knuckle on the driver and passenger side of my vehicle are cracked. Defects have been confirmed by JaguarLandRover Vancouver in British Columbia. I called JLR in Lynnwood, WA and Bellevue, WA as well as JLR North America and have been told the fix has not yet been determined. The fix is to replace the broken parts, this isn't hard to figure out. Now I'm going to have to pay to get this fixed and cross my fingers I get properly reimbursed.
Additional Notes:
Steering knuckle on the driver and passenger side of my vehicle are cracked. Defects have been confirmed by JaguarLandRover Vancouver in British Columbia. I called JLR in Lynnwood, WA and Bellevue, WA as well as JLR North America and have been told the fix has not yet been determined. The fix is to replace the broken parts, this isn't hard to figure out. Now I'm going to have to pay to get this fixed and cross my fingers I get properly reimbursed.
Mfg Campaign: 11667322
Recall Date: Jun 17, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
Right hand steering knuckle has developed a crack at the top where the upper ball joint is clamped.
Corrective Action:
Right hand steering knuckle has developed a crack at the top where the upper ball joint is clamped.
Additional Notes:
Right hand steering knuckle has developed a crack at the top where the upper ball joint is clamped.
Mfg Campaign: 11659296
Recall Date: May 6, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the front passenger side upper steering knuckle and front axle tube. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V840000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 160,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the front passenger side upper steering knuckle and front axle tube. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V840000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 160,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the front passenger side upper steering knuckle and front axle tube. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V840000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 160,000.
Mfg Campaign: 11658551
Recall Date: May 2, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, the message "DEF Quality Error No Engine Restarts In 250 miles" displayed, and the vehicle shut off. The vehicle was towed to the dealer, who flushed and refilled the Diesel Exhaust Fluid (DEF) system, but the failure persisted. The vehicle was then taken to an independent mechanic, who replaced the injectors, updated the PCM, cleaned the filter, and flushed and refilled the DEF system. The failure recurred, and the vehicle was taken back to the independent mechanic, who removed suds from the intake manifold, replaced the valve covers, and flushed and refilled the DEF system for the third time. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 115,735.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, the message "DEF Quality Error No Engine Restarts In 250 miles" displayed, and the vehicle shut off. The vehicle was towed to the dealer, who flushed and refilled the Diesel Exhaust Fluid (DEF) system, but the failure persisted. The vehicle was then taken to an independent mechanic, who replaced the injectors, updated the PCM, cleaned the filter, and flushed and refilled the DEF system. The failure recurred, and the vehicle was taken back to the independent mechanic, who removed suds from the intake manifold, replaced the valve covers, and flushed and refilled the DEF system for the third time. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 115,735.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, the message "DEF Quality Error No Engine Restarts In 250 miles" displayed, and the vehicle shut off. The vehicle was towed to the dealer, who flushed and refilled the Diesel Exhaust Fluid (DEF) system, but the failure persisted. The vehicle was then taken to an independent mechanic, who replaced the injectors, updated the PCM, cleaned the filter, and flushed and refilled the DEF system. The failure recurred, and the vehicle was taken back to the independent mechanic, who removed suds from the intake manifold, replaced the valve covers, and flushed and refilled the DEF system for the third time. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 115,735.
Mfg Campaign: 11656499
Recall Date: Apr 24, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving 30 MPH and making a right turn, there was an abnormal knocking sound coming from the steering wheel. The vehicle was taken to the dealer, where it was diagnosed and determined that the suspension upper knuckle joint was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to 24V840000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance, and informed the contact that the VIN was not included. The failure mileage was approximately 72,476.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving 30 MPH and making a right turn, there was an abnormal knocking sound coming from the steering wheel. The vehicle was taken to the dealer, where it was diagnosed and determined that the suspension upper knuckle joint was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to 24V840000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance, and informed the contact that the VIN was not included. The failure mileage was approximately 72,476.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving 30 MPH and making a right turn, there was an abnormal knocking sound coming from the steering wheel. The vehicle was taken to the dealer, where it was diagnosed and determined that the suspension upper knuckle joint was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to 24V840000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance, and informed the contact that the VIN was not included. The failure mileage was approximately 72,476.
Mfg Campaign: 11653496
Recall Date: Apr 8, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Mfg Campaign: 11635799
Recall Date: Jan 14, 2025
Jaguar Land Rover North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the front end of the vehicle was shaking with a knocking sound coming from the driver’s and passenger’s side front wheels. The vehicle was taken to a mechanic who diagnosed that the upper front suspension knuckle joint had fractured on the driver’s and passenger’s side. The mechanic informed the contact of NHTSA Campaign Number: 24V840000 (Steering); and referred the contact to the manufacturer. The vehicle had not been repaired. The manufacturer had been made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Mfg Campaign: 11635799
Recall Date: Jan 14, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that coolant began to leak from the engine without warning. The vehicle was taken to an independent mechanic where a leak was discovered in all of the hoses connected to the radiator. The contact had the vehicle repaired by the mechanic. Approximately a year later, the "Low Engine Coolant" warning message appeared on the instrument panel. The contact pulled over and discovered coolant pouring out of the engine. The vehicle was towed to another independent mechanic where the contact was informed that the expansion tank was defective and needed to be replaced. Once the mechanic began working on the vehicle, he also discovered a leak in the radiator and a defective thermostat. The contact was informed by the mechanic that there was a recall(recall unknown) placed on the vehicle; however, the contact's vehicle was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle had yet to be repaired. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that coolant began to leak from the engine without warning. The vehicle was taken to an independent mechanic where a leak was discovered in all of the hoses connected to the radiator. The contact had the vehicle repaired by the mechanic. Approximately a year later, the "Low Engine Coolant" warning message appeared on the instrument panel. The contact pulled over and discovered coolant pouring out of the engine. The vehicle was towed to another independent mechanic where the contact was informed that the expansion tank was defective and needed to be replaced. Once the mechanic began working on the vehicle, he also discovered a leak in the radiator and a defective thermostat. The contact was informed by the mechanic that there was a recall(recall unknown) placed on the vehicle; however, the contact's vehicle was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle had yet to be repaired. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that coolant began to leak from the engine without warning. The vehicle was taken to an independent mechanic where a leak was discovered in all of the hoses connected to the radiator. The contact had the vehicle repaired by the mechanic. Approximately a year later, the "Low Engine Coolant" warning message appeared on the instrument panel. The contact pulled over and discovered coolant pouring out of the engine. The vehicle was towed to another independent mechanic where the contact was informed that the expansion tank was defective and needed to be replaced. Once the mechanic began working on the vehicle, he also discovered a leak in the radiator and a defective thermostat. The contact was informed by the mechanic that there was a recall(recall unknown) placed on the vehicle; however, the contact's vehicle was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle had yet to be repaired. The failure mileage was approximately 96,000.
Mfg Campaign: 11635209
Recall Date: Jan 10, 2025
Jaguar Land Rover North America, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Mfg Campaign: 11634666
Recall Date: Jan 7, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while parked at the gas station, the fuel gauge became inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel sending unit needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and informed the contact that recalls were VIN-specific and offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V337000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was 120,311.
Mfg Campaign: 11634666
Recall Date: Jan 7, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle started smoking and stalled on the interstate. The mechanic said, overheating engine caused cylinder heads to possibly warp and leak, overheating enough to cause this is also indicator that piston rings may have been affected, along with all bearings internal of engine. The safety of my daughter was at risk had no one been able to pick her up that night in a timely manner. The vehicle is at the service station now.
Corrective Action:
Vehicle started smoking and stalled on the interstate. The mechanic said, overheating engine caused cylinder heads to possibly warp and leak, overheating enough to cause this is also indicator that piston rings may have been affected, along with all bearings internal of engine. The safety of my daughter was at risk had no one been able to pick her up that night in a timely manner. The vehicle is at the service station now.
Additional Notes:
Vehicle started smoking and stalled on the interstate. The mechanic said, overheating engine caused cylinder heads to possibly warp and leak, overheating enough to cause this is also indicator that piston rings may have been affected, along with all bearings internal of engine. The safety of my daughter was at risk had no one been able to pick her up that night in a timely manner. The vehicle is at the service station now.
Mfg Campaign: 11624243
Recall Date: Nov 8, 2024
Jaguar Land Rover North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
My driver's side door will not stay latched and my door opens unexpectedly on my 2016 Range Rover Sport Diesel. I will be in gear, starting to drive and the door comes open and the vehicle is automatically thrown into park. Or the problem happens when I enter my vehicle and attempt to close the door and it will not latch, it just bounces back open. A recall was issued for other 2016 RR models, however my vehicle vin was not included. My vehicle is currently at the Land Rover dealership service center in Tucson and they refuse to try appeal to Land Rover to cover this. The dealership has confirmed the issue I am experiencing. I called the Land Rover Customer Service line and they refuse to assist me, saying if the vehicle vin wasn't included in the recall there is nothing they can do about it. They said there is not an appeal process or anyone higher up that will assist me to escalate the problem. Basically they are refusing to stand behind their product even though they know this is a very real issue affecting their vehicles. The recall I am referencing was issued in 2022 after the NHTSA issue was brought to their attention in 2019. Recall Action Number N336v3, date of issue May 31, 2022. I am experiencing the same exact issue as addressed in the recall. No warnings, nothing. One minute my door is closing and the next it is open.
Corrective Action:
My driver's side door will not stay latched and my door opens unexpectedly on my 2016 Range Rover Sport Diesel. I will be in gear, starting to drive and the door comes open and the vehicle is automatically thrown into park. Or the problem happens when I enter my vehicle and attempt to close the door and it will not latch, it just bounces back open. A recall was issued for other 2016 RR models, however my vehicle vin was not included. My vehicle is currently at the Land Rover dealership service center in Tucson and they refuse to try appeal to Land Rover to cover this. The dealership has confirmed the issue I am experiencing. I called the Land Rover Customer Service line and they refuse to assist me, saying if the vehicle vin wasn't included in the recall there is nothing they can do about it. They said there is not an appeal process or anyone higher up that will assist me to escalate the problem. Basically they are refusing to stand behind their product even though they know this is a very real issue affecting their vehicles. The recall I am referencing was issued in 2022 after the NHTSA issue was brought to their attention in 2019. Recall Action Number N336v3, date of issue May 31, 2022. I am experiencing the same exact issue as addressed in the recall. No warnings, nothing. One minute my door is closing and the next it is open.
Additional Notes:
My driver's side door will not stay latched and my door opens unexpectedly on my 2016 Range Rover Sport Diesel. I will be in gear, starting to drive and the door comes open and the vehicle is automatically thrown into park. Or the problem happens when I enter my vehicle and attempt to close the door and it will not latch, it just bounces back open. A recall was issued for other 2016 RR models, however my vehicle vin was not included. My vehicle is currently at the Land Rover dealership service center in Tucson and they refuse to try appeal to Land Rover to cover this. The dealership has confirmed the issue I am experiencing. I called the Land Rover Customer Service line and they refuse to assist me, saying if the vehicle vin wasn't included in the recall there is nothing they can do about it. They said there is not an appeal process or anyone higher up that will assist me to escalate the problem. Basically they are refusing to stand behind their product even though they know this is a very real issue affecting their vehicles. The recall I am referencing was issued in 2022 after the NHTSA issue was brought to their attention in 2019. Recall Action Number N336v3, date of issue May 31, 2022. I am experiencing the same exact issue as addressed in the recall. No warnings, nothing. One minute my door is closing and the next it is open.
Mfg Campaign: 11623782
Recall Date: Nov 6, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving 60 MPH, the check engine warning light illuminated. The message to “See Dealer” was displayed. The vehicle was taken to an unknown local dealer, where it was diagnosed a power control update was needed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in a recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving 60 MPH, the check engine warning light illuminated. The message to “See Dealer” was displayed. The vehicle was taken to an unknown local dealer, where it was diagnosed a power control update was needed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in a recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving 60 MPH, the check engine warning light illuminated. The message to “See Dealer” was displayed. The vehicle was taken to an unknown local dealer, where it was diagnosed a power control update was needed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in a recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 53,000.
Mfg Campaign: 11618849
Recall Date: Oct 9, 2024
Jaguar Land Rover North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Corrective Action:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Additional Notes:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Mfg Campaign: 11615419
Recall Date: Sep 19, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Corrective Action:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Additional Notes:
TRIM ELECTRICAL - Upon dealer service inspection, technician found the air bag light on. DTCS code B0020-13 left side airbag deployment control circuit open due to the wiring harness routed under the driver's seat becoming chafed as a result of the automatic seat adjustment resulting in a nondeployment or late deployment of airbag. Dealer recommended replacement of the wiring harness. THIS IS A DEFECTIVE DESIGN - this is a stock vehicle with 63k miles and normal use of moving the electronic driver's seat forward or back should not interfere with an airbag's performance.
Mfg Campaign: 11615419
Recall Date: Sep 19, 2024
Jaguar Land Rover North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Airbag warning light is triggered intermittently. Dealer diagnostic found fault for the driver side front seat air bag.
Corrective Action:
Airbag warning light is triggered intermittently. Dealer diagnostic found fault for the driver side front seat air bag.
Additional Notes:
Airbag warning light is triggered intermittently. Dealer diagnostic found fault for the driver side front seat air bag.
Mfg Campaign: 11608248
Recall Date: Aug 13, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Corrective Action:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Additional Notes:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Mfg Campaign: 11577624
Recall Date: Mar 15, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Corrective Action:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Additional Notes:
I had a 64,000 mile tune up on my vehicle upon picking up the car the tech mentioned I may want to replace start/stop switch as it “felt funny upon reprogramming the vehicle” I was given a written estimate and sent on my way in the vehicle. Driving on the highway 66mph heard a ding looked at dash to see a “start/stop switch fail” warning and the car went completely dead I had no blinker no hazards nothing thankfully I was in travel lane and there was a breakdown lane available to move into. My children and I were almost killed. Dealership claims they’ve never heard of this issue. I had never encountered any issues like this prior
Mfg Campaign: 11577624
Recall Date: Mar 15, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Available for inspection. While driving on the highway within traffic at approximately 70mph, the vehicle abruptly began to vibrate and a rumbling/knocking noise emanated from the engine compartment. The vehicle lost acceleration and I was forced to pull over. Yes safety of myself and others was at risk - Not only was I in traffic, but my family was in the vehicle. No warnings, indicators, or messages appeared. In 2016, Land Rover issued a Special Service Message, SSM 72578 - Crankshaft/Crankshaft Bearing Concerns - 3.0 TDV6 Diesel Engine. This message depicts the symptoms I experienced. The Land Rover service technicians stated the engine no longer turns and is seized.
Corrective Action:
Available for inspection. While driving on the highway within traffic at approximately 70mph, the vehicle abruptly began to vibrate and a rumbling/knocking noise emanated from the engine compartment. The vehicle lost acceleration and I was forced to pull over. Yes safety of myself and others was at risk - Not only was I in traffic, but my family was in the vehicle. No warnings, indicators, or messages appeared. In 2016, Land Rover issued a Special Service Message, SSM 72578 - Crankshaft/Crankshaft Bearing Concerns - 3.0 TDV6 Diesel Engine. This message depicts the symptoms I experienced. The Land Rover service technicians stated the engine no longer turns and is seized.
Additional Notes:
Available for inspection. While driving on the highway within traffic at approximately 70mph, the vehicle abruptly began to vibrate and a rumbling/knocking noise emanated from the engine compartment. The vehicle lost acceleration and I was forced to pull over. Yes safety of myself and others was at risk - Not only was I in traffic, but my family was in the vehicle. No warnings, indicators, or messages appeared. In 2016, Land Rover issued a Special Service Message, SSM 72578 - Crankshaft/Crankshaft Bearing Concerns - 3.0 TDV6 Diesel Engine. This message depicts the symptoms I experienced. The Land Rover service technicians stated the engine no longer turns and is seized.
Mfg Campaign: 11566626
Recall Date: Jan 20, 2024
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Gesture Liftgate feature that is equipped will both open and close eratically while vehicle is in park and there is movement around the side and rear of the vehicle and there is no way to disable. This has resulted in: the liftgate opening when my daughter has walked behind the vehicle, almost striking her head; the liftgate closing numerous times on me, my wife, my daughter doing things like removing groceries from the vehicle or sitting in the back putting shoes on - several head strikes have resulted from the unintended closing; and the liftgate opening when parked in the garage while the garage is closed resulting in the liftgate being pinned into the garage causing damage to the garage and the liftgate.
Corrective Action:
The Gesture Liftgate feature that is equipped will both open and close eratically while vehicle is in park and there is movement around the side and rear of the vehicle and there is no way to disable. This has resulted in: the liftgate opening when my daughter has walked behind the vehicle, almost striking her head; the liftgate closing numerous times on me, my wife, my daughter doing things like removing groceries from the vehicle or sitting in the back putting shoes on - several head strikes have resulted from the unintended closing; and the liftgate opening when parked in the garage while the garage is closed resulting in the liftgate being pinned into the garage causing damage to the garage and the liftgate.
Additional Notes:
The Gesture Liftgate feature that is equipped will both open and close eratically while vehicle is in park and there is movement around the side and rear of the vehicle and there is no way to disable. This has resulted in: the liftgate opening when my daughter has walked behind the vehicle, almost striking her head; the liftgate closing numerous times on me, my wife, my daughter doing things like removing groceries from the vehicle or sitting in the back putting shoes on - several head strikes have resulted from the unintended closing; and the liftgate opening when parked in the garage while the garage is closed resulting in the liftgate being pinned into the garage causing damage to the garage and the liftgate.
Mfg Campaign: 11546877
Recall Date: Sep 27, 2023
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Valencia, CA • 36 yrs
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