Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 20212025 Range Rover Evoque vehicles. The passenger air bag may tear during deployment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: N945
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Discovery Sport, 2023-2024 Defender, and 2023 Range Rover Evoque vehicles. The touchscreen in the center console may go blank at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N972
Recall Date: Jan 16, 2025
Consumer Complaints
3 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Land Rover Range Rover Evoque. The contact stated that while operating the vehicle, the air bag warning light had remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2023 Land Rover Range Rover Evoque. The contact stated that while operating the vehicle, the air bag warning light had remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2023 Land Rover Range Rover Evoque. The contact stated that while operating the vehicle, the air bag warning light had remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Mfg Campaign: 11578655
Recall Date: Mar 21, 2024
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576063
Recall Date: Mar 7, 2024
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
. I leased the vehicle from the Suburban of Troy (Jaguar Troy-Land Rover Troy) at 1815 Maplelawn Troy, MI 48084 through Ally Financial on 6/30/22. On 7/29/22 and 8/15/22, I brought the vehicle into the Suburban Collection’s Service Center. I stated that when I remote started the vehicle from the app, I would start driving and a “Gearbox Fault” message would turn on for a day or so and would shut off. I provided the Service Advisor with my login credentials to troubleshoot the concern with my vehicle. Unfortunately, no resolution was made with regards to my vehicle and it was returned to me. This continued to occur. On 1/9/23 (with just over 6,500 miles), I again brought my vehicle into the service center. I started my vehicle using the mobile app while the auto start/stop function was enabled and drove the vehicle for a number of miles and upon entering a roundabout, the vehicle shifted itself into neutral during rush hour traffic. I could not switch out of neutral and had to restart the vehicle in the middle of rush hour and I could have been rear ended. This situation was horrifying. I reached out to four individuals via JLR corporate emails on 3/7/23, as I had not received any information from my service advisor regarding my vehicle. During that time, I was driving a loaner vehicle that did not have the same features and I was unable to start the vehicle remotely during that time. I received correspondence from an Executive Liaison, Jean Meyer on 3/8/23 after receiving my vehicle the day prior. It had been in the dealership’s possession at that time for 66 days and in total, my vehicle had been in their possession for 78 days. During that time, I was informed that the Service Advisor that I had worked with was eliminated because of his handling of my case. I was told that the Shop Foreman was working on my vehicle and that it had been escalated to an engineer that manufactures the transmission, but no one was able to find a resolution for my car switching into n
Corrective Action:
. I leased the vehicle from the Suburban of Troy (Jaguar Troy-Land Rover Troy) at 1815 Maplelawn Troy, MI 48084 through Ally Financial on 6/30/22. On 7/29/22 and 8/15/22, I brought the vehicle into the Suburban Collection’s Service Center. I stated that when I remote started the vehicle from the app, I would start driving and a “Gearbox Fault” message would turn on for a day or so and would shut off. I provided the Service Advisor with my login credentials to troubleshoot the concern with my vehicle. Unfortunately, no resolution was made with regards to my vehicle and it was returned to me. This continued to occur. On 1/9/23 (with just over 6,500 miles), I again brought my vehicle into the service center. I started my vehicle using the mobile app while the auto start/stop function was enabled and drove the vehicle for a number of miles and upon entering a roundabout, the vehicle shifted itself into neutral during rush hour traffic. I could not switch out of neutral and had to restart the vehicle in the middle of rush hour and I could have been rear ended. This situation was horrifying. I reached out to four individuals via JLR corporate emails on 3/7/23, as I had not received any information from my service advisor regarding my vehicle. During that time, I was driving a loaner vehicle that did not have the same features and I was unable to start the vehicle remotely during that time. I received correspondence from an Executive Liaison, Jean Meyer on 3/8/23 after receiving my vehicle the day prior. It had been in the dealership’s possession at that time for 66 days and in total, my vehicle had been in their possession for 78 days. During that time, I was informed that the Service Advisor that I had worked with was eliminated because of his handling of my case. I was told that the Shop Foreman was working on my vehicle and that it had been escalated to an engineer that manufactures the transmission, but no one was able to find a resolution for my car switching into n
Additional Notes:
. I leased the vehicle from the Suburban of Troy (Jaguar Troy-Land Rover Troy) at 1815 Maplelawn Troy, MI 48084 through Ally Financial on 6/30/22. On 7/29/22 and 8/15/22, I brought the vehicle into the Suburban Collection’s Service Center. I stated that when I remote started the vehicle from the app, I would start driving and a “Gearbox Fault” message would turn on for a day or so and would shut off. I provided the Service Advisor with my login credentials to troubleshoot the concern with my vehicle. Unfortunately, no resolution was made with regards to my vehicle and it was returned to me. This continued to occur. On 1/9/23 (with just over 6,500 miles), I again brought my vehicle into the service center. I started my vehicle using the mobile app while the auto start/stop function was enabled and drove the vehicle for a number of miles and upon entering a roundabout, the vehicle shifted itself into neutral during rush hour traffic. I could not switch out of neutral and had to restart the vehicle in the middle of rush hour and I could have been rear ended. This situation was horrifying. I reached out to four individuals via JLR corporate emails on 3/7/23, as I had not received any information from my service advisor regarding my vehicle. During that time, I was driving a loaner vehicle that did not have the same features and I was unable to start the vehicle remotely during that time. I received correspondence from an Executive Liaison, Jean Meyer on 3/8/23 after receiving my vehicle the day prior. It had been in the dealership’s possession at that time for 66 days and in total, my vehicle had been in their possession for 78 days. During that time, I was informed that the Service Advisor that I had worked with was eliminated because of his handling of my case. I was told that the Shop Foreman was working on my vehicle and that it had been escalated to an engineer that manufactures the transmission, but no one was able to find a resolution for my car switching into n
Mfg Campaign: 11556512
Recall Date: Nov 22, 2023
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