Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 20212025 Range Rover Evoque vehicles. The passenger air bag may tear during deployment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: N945
Consumer Complaints
3 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Corrective Action:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Additional Notes:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Mfg Campaign: 11510831
Recall Date: Mar 8, 2023
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Corrective Action:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Additional Notes:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Mfg Campaign: 11510831
Recall Date: Mar 8, 2023
Jaguar Land Rover North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Corrective Action:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Additional Notes:
I have purchased a 2022 Evoque as a certified preowned vehicle. Only a few days after the delivery, the car had to be towed back to the dealership due to multiple error messages that caused the vehicle to shift into Neutral on its own, and it did not allow changing gears after that -- it was not possible to move the vehicle. Check engine light also came on. Errors displayed were; "Emergency Braking and Lane Assistance not available", "OK to drive with caution Suspension fault detected". The dealership reported the vehicle was "dead" on arrival, and they said they had to replace a sensor module, which was found faulty. The car was delivered back to me as "fixed". However, I started to get the same messages again about a week later with additional errors of "Hill Descent Control not available", "ATPC not available", "OK to drive with caution Stability control not available", and "Driver Assistance features not available" messages. As mentioned above, the car places itself in neutral position every time this happens, and does not allow the gear to be changed. I got stranded in various locations 3 times in 3 months. I took the car to the dealership to take a look at the car again to find out what the problem is, which apparently was not fixed through the previous attempt. However, they reported that the problem cannot be replicated and considered the case closed. I reached out to Land Rover corporate, who contacted the dealership to assist with troubleshooting and review the car's "black box". They again said that retailer has not been able to duplicate the issue, nor have they been able to capture any stored fault codes in the vehicle pertaining to the event. Even though, all 3 occurrences are documented with date/timestamped videos and pictures, dealership cannot identify why vehicle randomly shifts into Neutral and becomes inoperable. The situation creates a serious safety hazard combined with all the driver assistance and safety errors displayed.
Mfg Campaign: 11510831
Recall Date: Mar 8, 2023
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