Complaints & Recalls
Consumer Complaints
11 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
incident # 11633408 December 30, 2024 The car was serviced due to a faulty door latch. Pd $1200.00 Two days later the passenger door flew open, and would not close. After 10 minutes I finally got the door to close fully.2 days later, the same door opened and almost hit shoppers in a parking lot. This continued until I did not use the passenger door at all. I returned the car to the dealership. Diagnosis..they had installed a faulty door latch again! This issue has been on recall. yet my car in number was not part of the recall so I had to pay for it. This is a huge safety issue. I shouldn't have to worry about a door flying open when operating it.Jaguar/Range Rover seems not to care since my vin number was not part of the recall. Plus, the dealership said my windshield now leaks, (again a recall) but not my vin number. Can someone assist me with my car that is having serious safety issues?
Corrective Action:
incident # 11633408 December 30, 2024 The car was serviced due to a faulty door latch. Pd $1200.00 Two days later the passenger door flew open, and would not close. After 10 minutes I finally got the door to close fully.2 days later, the same door opened and almost hit shoppers in a parking lot. This continued until I did not use the passenger door at all. I returned the car to the dealership. Diagnosis..they had installed a faulty door latch again! This issue has been on recall. yet my car in number was not part of the recall so I had to pay for it. This is a huge safety issue. I shouldn't have to worry about a door flying open when operating it.Jaguar/Range Rover seems not to care since my vin number was not part of the recall. Plus, the dealership said my windshield now leaks, (again a recall) but not my vin number. Can someone assist me with my car that is having serious safety issues?
Additional Notes:
incident # 11633408 December 30, 2024 The car was serviced due to a faulty door latch. Pd $1200.00 Two days later the passenger door flew open, and would not close. After 10 minutes I finally got the door to close fully.2 days later, the same door opened and almost hit shoppers in a parking lot. This continued until I did not use the passenger door at all. I returned the car to the dealership. Diagnosis..they had installed a faulty door latch again! This issue has been on recall. yet my car in number was not part of the recall so I had to pay for it. This is a huge safety issue. I shouldn't have to worry about a door flying open when operating it.Jaguar/Range Rover seems not to care since my vin number was not part of the recall. Plus, the dealership said my windshield now leaks, (again a recall) but not my vin number. Can someone assist me with my car that is having serious safety issues?
Mfg Campaign: 11638860
Recall Date: Jan 27, 2025
Land Rover
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that upon attempting to lock the doors using the remote control or from inside the vehicle, the doors failed to lock as designed. The contact also stated that the rearview camera, and the driver’s and passenger’s side mirrors were not functioning using the controls on the inside of the vehicle. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the door latch switch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,500.
Corrective Action:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that upon attempting to lock the doors using the remote control or from inside the vehicle, the doors failed to lock as designed. The contact also stated that the rearview camera, and the driver’s and passenger’s side mirrors were not functioning using the controls on the inside of the vehicle. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the door latch switch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,500.
Additional Notes:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that upon attempting to lock the doors using the remote control or from inside the vehicle, the doors failed to lock as designed. The contact also stated that the rearview camera, and the driver’s and passenger’s side mirrors were not functioning using the controls on the inside of the vehicle. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the door latch switch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,500.
Mfg Campaign: 11633354
Recall Date: Dec 31, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Corrective Action:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Additional Notes:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Mfg Campaign: 11633408
Recall Date: Dec 31, 2024
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Corrective Action:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Additional Notes:
Incident #. 11633354 2 invoices attached $1232.20 Faulty door latch, camera, mirrors, alarm issues A recall was issued for this problem on 2019 evoque N335 19v-392
Mfg Campaign: 11633408
Recall Date: Dec 31, 2024
Land Rover
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The the top of the windshield leaks. The windshield has actually pulled away from the body of the car and needs to be completely resealed. This is a well known and recall problem for 2015 to 2018 Land Rover Evokes. My Evoke is a 2019 thus dose not fall under the recall, yet its the same issue. There are many other people with this complaint which can be seen with a quick Google search on this issue. My dealership has straight out told me that my year is not in the recall, although same problem, its not a recall item because my year is not included in the recall. I am asking that you expand the current recall for leaking windshields form 2015 to 2022 (i say 2022 because on line, there seems to be an on going issue until 2022. Not to mention, this issue drastically diminishes the safety integrity of the vehicle roll over safety / security / strength. Thanks you.
Corrective Action:
The the top of the windshield leaks. The windshield has actually pulled away from the body of the car and needs to be completely resealed. This is a well known and recall problem for 2015 to 2018 Land Rover Evokes. My Evoke is a 2019 thus dose not fall under the recall, yet its the same issue. There are many other people with this complaint which can be seen with a quick Google search on this issue. My dealership has straight out told me that my year is not in the recall, although same problem, its not a recall item because my year is not included in the recall. I am asking that you expand the current recall for leaking windshields form 2015 to 2022 (i say 2022 because on line, there seems to be an on going issue until 2022. Not to mention, this issue drastically diminishes the safety integrity of the vehicle roll over safety / security / strength. Thanks you.
Additional Notes:
The the top of the windshield leaks. The windshield has actually pulled away from the body of the car and needs to be completely resealed. This is a well known and recall problem for 2015 to 2018 Land Rover Evokes. My Evoke is a 2019 thus dose not fall under the recall, yet its the same issue. There are many other people with this complaint which can be seen with a quick Google search on this issue. My dealership has straight out told me that my year is not in the recall, although same problem, its not a recall item because my year is not included in the recall. I am asking that you expand the current recall for leaking windshields form 2015 to 2022 (i say 2022 because on line, there seems to be an on going issue until 2022. Not to mention, this issue drastically diminishes the safety integrity of the vehicle roll over safety / security / strength. Thanks you.
Mfg Campaign: 11583600
Recall Date: Apr 17, 2024
Land Rover
Defect Description:
POWER TRAIN
Potential Consequences:
Malfunction Indicator Lamp illuminated with VCT diagnostic trouble codes stored in module; increased induction noise while driving; reduction in performance; and camshaft over speed. This was covered in N481 but has expired. I have owned my vehicle since June 2020 and was not notified of this Service Action Notice by my dealer or Range Rover. The last 6 numbers of my VIN falls within the range of vehicles affected by this notice; I.e., 255258-354248. This is a known safety hazard and it needs to be covered for the vehicle owners affected by this issue without expiration.
Corrective Action:
Malfunction Indicator Lamp illuminated with VCT diagnostic trouble codes stored in module; increased induction noise while driving; reduction in performance; and camshaft over speed. This was covered in N481 but has expired. I have owned my vehicle since June 2020 and was not notified of this Service Action Notice by my dealer or Range Rover. The last 6 numbers of my VIN falls within the range of vehicles affected by this notice; I.e., 255258-354248. This is a known safety hazard and it needs to be covered for the vehicle owners affected by this issue without expiration.
Additional Notes:
Malfunction Indicator Lamp illuminated with VCT diagnostic trouble codes stored in module; increased induction noise while driving; reduction in performance; and camshaft over speed. This was covered in N481 but has expired. I have owned my vehicle since June 2020 and was not notified of this Service Action Notice by my dealer or Range Rover. The last 6 numbers of my VIN falls within the range of vehicles affected by this notice; I.e., 255258-354248. This is a known safety hazard and it needs to be covered for the vehicle owners affected by this issue without expiration.
Mfg Campaign: 11539875
Recall Date: Aug 21, 2023
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Corrective Action:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Additional Notes:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Mfg Campaign: 11512944
Recall Date: Mar 21, 2023
Land Rover
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Corrective Action:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Additional Notes:
During heavy rain or snow, there is water intrusion coming through the center of windshield. this water lands on my center console where a lot of my controls and they shouldn't be getting wet.
Mfg Campaign: 11512944
Recall Date: Mar 21, 2023
Land Rover
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Three issues so far: 1) pulled over to close back door when warning light came on. Turned knob to put in park got out to secure back door. Vehicle began to back up., knocked me down and ran over my leg. Keep rolling until it was stop by a curb. 2) windshield started leaking after going through car wash. 3) both vanity covers on visors broke off 2 weeks apart. Plastic inferior “knobs” break without even using much. Never use passenger side and it broke 1st!
Corrective Action:
Three issues so far: 1) pulled over to close back door when warning light came on. Turned knob to put in park got out to secure back door. Vehicle began to back up., knocked me down and ran over my leg. Keep rolling until it was stop by a curb. 2) windshield started leaking after going through car wash. 3) both vanity covers on visors broke off 2 weeks apart. Plastic inferior “knobs” break without even using much. Never use passenger side and it broke 1st!
Additional Notes:
Three issues so far: 1) pulled over to close back door when warning light came on. Turned knob to put in park got out to secure back door. Vehicle began to back up., knocked me down and ran over my leg. Keep rolling until it was stop by a curb. 2) windshield started leaking after going through car wash. 3) both vanity covers on visors broke off 2 weeks apart. Plastic inferior “knobs” break without even using much. Never use passenger side and it broke 1st!
Mfg Campaign: 11471296
Recall Date: Jun 28, 2022
Land Rover
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that while driving 50 MPH, there was water entering through the windshield onto the dashboard. Additionally, the hazard light failed to turn off as needed. The contact drove to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
Corrective Action:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that while driving 50 MPH, there was water entering through the windshield onto the dashboard. Additionally, the hazard light failed to turn off as needed. The contact drove to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
Additional Notes:
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that while driving 50 MPH, there was water entering through the windshield onto the dashboard. Additionally, the hazard light failed to turn off as needed. The contact drove to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
Mfg Campaign: 11461823
Recall Date: Apr 22, 2022
Land Rover
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the interstate I released the cruise and slowed down when coming up on an 18 wheeler. When it was clear I began to change lanes to the left and tried to accelerate but the engine would not respond. About 5 or 6 seconds later it finally responded. This has happened about a dozen times at random. It has been in the dealers shop 6 times for this issue. The usually update the software and call it good but it keeps on happening. I had it in the shop this past January 2021 and a tech from Range Rover worked on it for about 1 1/2 weeks upgrading the software and said it was fixed. It happened 2 times since then so back to the shop I went. They returned the car on the 4th day stating they could not make the car shut down and there were no codes. I don’t know about you but it’s very stressful when you are driving in heavy traffic on Interstate 4 near Orlando and your car shuts done for a few seconds. I read on the internet where other people are having similar issues. I think something needs to be done before there is a tragic accident because Range Rover acts like they don’t know what everyone is talking about.
Corrective Action:
While driving on the interstate I released the cruise and slowed down when coming up on an 18 wheeler. When it was clear I began to change lanes to the left and tried to accelerate but the engine would not respond. About 5 or 6 seconds later it finally responded. This has happened about a dozen times at random. It has been in the dealers shop 6 times for this issue. The usually update the software and call it good but it keeps on happening. I had it in the shop this past January 2021 and a tech from Range Rover worked on it for about 1 1/2 weeks upgrading the software and said it was fixed. It happened 2 times since then so back to the shop I went. They returned the car on the 4th day stating they could not make the car shut down and there were no codes. I don’t know about you but it’s very stressful when you are driving in heavy traffic on Interstate 4 near Orlando and your car shuts done for a few seconds. I read on the internet where other people are having similar issues. I think something needs to be done before there is a tragic accident because Range Rover acts like they don’t know what everyone is talking about.
Additional Notes:
While driving on the interstate I released the cruise and slowed down when coming up on an 18 wheeler. When it was clear I began to change lanes to the left and tried to accelerate but the engine would not respond. About 5 or 6 seconds later it finally responded. This has happened about a dozen times at random. It has been in the dealers shop 6 times for this issue. The usually update the software and call it good but it keeps on happening. I had it in the shop this past January 2021 and a tech from Range Rover worked on it for about 1 1/2 weeks upgrading the software and said it was fixed. It happened 2 times since then so back to the shop I went. They returned the car on the 4th day stating they could not make the car shut down and there were no codes. I don’t know about you but it’s very stressful when you are driving in heavy traffic on Interstate 4 near Orlando and your car shuts done for a few seconds. I read on the internet where other people are having similar issues. I think something needs to be done before there is a tragic accident because Range Rover acts like they don’t know what everyone is talking about.
Mfg Campaign: 11418896
Recall Date: May 28, 2021
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