Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ktm North America, Inc.
Safety Issue:
KTM North America, Inc. (KTM) is recalling certain 2018-2020 690 Enduro R, Vitpilen 701, 701 Enduro, 701 Supermoto, 2019-2020 690 SMC R, Svartpilen, 2018-2019 690 Duke, and 2020 701 Enduro LR motorcycles. The bellow-style gasket on the clutch slave cylinder may have been damaged during manufacturing, which could cause the clutch to become inoperable and not disengage when the clutch lever is pulled in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KTB2112/HTB2110
Recall Date: Oct 12, 2021
Consumer Complaints
3 ComplaintsKtm North America, Inc.
Defect Description:
SEATS
Potential Consequences:
The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.
Corrective Action:
The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.
Additional Notes:
The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.
Mfg Campaign: 11440146
Recall Date: Nov 11, 2021
Ktm North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Corrective Action:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Additional Notes:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Mfg Campaign: 11413436
Recall Date: Apr 22, 2021
Ktm North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Corrective Action:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Additional Notes:
TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Mfg Campaign: 11413436
Recall Date: Apr 22, 2021
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