KTM 690 SMC R 2020

Complete listing of complaints and recalls for this vehicle

3
Complaints
1
Recalls

Complaints & Recalls

3 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ktm North America, Inc.
NHTSA Campaign: 21V792000 SAFETY RECALL
8.4K Vehicles Affected
Recall Date: Oct 12, 2021
Safety Issue:

KTM North America, Inc. (KTM) is recalling certain 2018-2020 690 Enduro R, Vitpilen 701, 701 Enduro, 701 Supermoto, 2019-2020 690 SMC R, Svartpilen, 2018-2019 690 Duke, and 2020 701 Enduro LR motorcycles. The bellow-style gasket on the clutch slave cylinder may have been damaged during manufacturing, which could cause the clutch to become inoperable and not disengage when the clutch lever is pulled in.

Potential Risk:
An inoperable clutch increases the risk of a crash.
FREE Recall Solution:
Dealers will inspect the clutch slave cylinder and replace it if necessary, free of charge. Owner notification letters are expected to be mailed December 3, 2021. Owners may contact KTM customer service at 1-888-985-6090. KTM's numbers for this recall are KTB2112 and HTB2110.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KTM dealer to schedule your FREE recall repair.
Manufacturer: KTM
Mfg Campaign: KTB2112/HTB2110
Notice Date: Dec 16, 2021
Recall Date: Oct 12, 2021

Consumer Complaints

3 Complaints
Ktm North America, Inc.
Campaign: 11440146 Other
Nov 11, 2021
Defect Description:

SEATS

Potential Consequences:

The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.

Corrective Action:

The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.

Additional Notes:

The seat of this motorcycle unhooks itself from the front under hard acceleration.This continues to happen every single time. Extremely dangerous. Unit is under warranty and manufacturer refuses to fix the issue. I believe the issue is that the seat hooks are just a hair too short and this allows the seat to unhook, only under heavy acceleration. Consumer seat came off after 2K miles and under warranty but dealer refuses to repair it and claims it is consumer's fault.

Manufacturer: KTM
Mfg Campaign: 11440146
Notice Date: Nov 11, 2021
Recall Date: Nov 11, 2021
Ktm North America, Inc.
Campaign: 11413436 Other
Apr 22, 2021
Defect Description:

STRUCTURE:BODY

Potential Consequences:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Corrective Action:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Additional Notes:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Manufacturer: KTM
Mfg Campaign: 11413436
Notice Date: Apr 22, 2021
Recall Date: Apr 22, 2021
Ktm North America, Inc.
Campaign: 11413436 Other
Apr 22, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Corrective Action:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Additional Notes:

TL* THE CONTACT OWNED A 2020 KTM 690 SMC R. THE CONTACT STATED WHILE DRIVING 25 MPH, THE MOTORCYCLE SLID OUT WHEN THE CONTACT WENT TO STAND THE MOTOR BIKE UP; THE MOTORCYCLE PROCEEDED TO EXPLODE WITHOUT WARNING, ENGULFING THE CONTACT IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS EXTINGUISHED AND A REPORT WAS TAKEN. THE CONTACT WAS NOT INJURED. THE MOTORCYCLE WAS TOWED TO THE CONTACT'S RESIDENCE AND UPON EXAMINATION THE MOTORCYCLE WAS A COMPLETE LOSS. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND TOLD THE CONTACT THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 800.

Manufacturer: KTM
Mfg Campaign: 11413436
Notice Date: Apr 22, 2021
Recall Date: Apr 22, 2021

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