Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ktm North America, Inc.
Safety Issue:
KTM North America, Inc. (KTM) is recalling certain 2018-2020 690 Enduro R, Vitpilen 701, 701 Enduro, 701 Supermoto, 2019-2020 690 SMC R, Svartpilen, 2018-2019 690 Duke, and 2020 701 Enduro LR motorcycles. The bellow-style gasket on the clutch slave cylinder may have been damaged during manufacturing, which could cause the clutch to become inoperable and not disengage when the clutch lever is pulled in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KTB2112/HTB2110
Recall Date: Oct 12, 2021
Consumer Complaints
5 ComplaintsKtm North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The plastic fuel tank has warped at the bottom interface where the fuel pump assembly sits. As a result, fuel leaks between the fuel tank and gasket (which is no longer sealed against a flat surface). The fuel pump assembly sits immediately above the engine. Fuel that leaks will drip onto the engine and may ignite. Fuel ignition presents a significant hazard to the rider. This issue appears to be related to recall campaign number 17V388000, which affects the 2016 and 2017 models. This recall addressed a warping plastic tank that resulted in the fuel filler neck not sealing. My understanding is that there are very little to no material differences between the 2016-2017 and 2018 models, and therefore the problem of a warping plastic tank would be shared among the model years.
Corrective Action:
The plastic fuel tank has warped at the bottom interface where the fuel pump assembly sits. As a result, fuel leaks between the fuel tank and gasket (which is no longer sealed against a flat surface). The fuel pump assembly sits immediately above the engine. Fuel that leaks will drip onto the engine and may ignite. Fuel ignition presents a significant hazard to the rider. This issue appears to be related to recall campaign number 17V388000, which affects the 2016 and 2017 models. This recall addressed a warping plastic tank that resulted in the fuel filler neck not sealing. My understanding is that there are very little to no material differences between the 2016-2017 and 2018 models, and therefore the problem of a warping plastic tank would be shared among the model years.
Additional Notes:
The plastic fuel tank has warped at the bottom interface where the fuel pump assembly sits. As a result, fuel leaks between the fuel tank and gasket (which is no longer sealed against a flat surface). The fuel pump assembly sits immediately above the engine. Fuel that leaks will drip onto the engine and may ignite. Fuel ignition presents a significant hazard to the rider. This issue appears to be related to recall campaign number 17V388000, which affects the 2016 and 2017 models. This recall addressed a warping plastic tank that resulted in the fuel filler neck not sealing. My understanding is that there are very little to no material differences between the 2016-2017 and 2018 models, and therefore the problem of a warping plastic tank would be shared among the model years.
Mfg Campaign: 11542302
Recall Date: Sep 2, 2023
Ktm North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel is leaking a steady drop from bottom of fuel tank.
Corrective Action:
Fuel is leaking a steady drop from bottom of fuel tank.
Additional Notes:
Fuel is leaking a steady drop from bottom of fuel tank.
Mfg Campaign: 11481461
Recall Date: Aug 26, 2022
Ktm North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2018 KTM 690 Duke motorcycle. The contact stated after having ridden the motorcycle approximately 30 MPH and then returning to his residence; after parking the motorcycle, there was an abnormal gasoline odor detected. The contact noticed that gasoline was leaking between the fuel pump and fuel tank at the rear center underside. The gasoline started to form a puddle in the driveway. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 900.
Corrective Action:
The contact owns a 2018 KTM 690 Duke motorcycle. The contact stated after having ridden the motorcycle approximately 30 MPH and then returning to his residence; after parking the motorcycle, there was an abnormal gasoline odor detected. The contact noticed that gasoline was leaking between the fuel pump and fuel tank at the rear center underside. The gasoline started to form a puddle in the driveway. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 900.
Additional Notes:
The contact owns a 2018 KTM 690 Duke motorcycle. The contact stated after having ridden the motorcycle approximately 30 MPH and then returning to his residence; after parking the motorcycle, there was an abnormal gasoline odor detected. The contact noticed that gasoline was leaking between the fuel pump and fuel tank at the rear center underside. The gasoline started to form a puddle in the driveway. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 900.
Mfg Campaign: 11474900
Recall Date: Jul 20, 2022
Ktm North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gasoline had visibly leaked from the fuel filler cap on the plastic fuel tank. Liquid fuel and fuel vapors are freely exiting the tank. This presents an extreme fire risk. There is an active recall (NHTSA Campaign Number: 17V388000) for 2016-2017 production of the same model. This recall should be expanded to include the 2018 model year. I removed a few parts and inspected the filler neck to tank connection and found visible warpage. A photo is included with this report. I will be contacting a KTM dealer to report this when they are open.
Corrective Action:
Gasoline had visibly leaked from the fuel filler cap on the plastic fuel tank. Liquid fuel and fuel vapors are freely exiting the tank. This presents an extreme fire risk. There is an active recall (NHTSA Campaign Number: 17V388000) for 2016-2017 production of the same model. This recall should be expanded to include the 2018 model year. I removed a few parts and inspected the filler neck to tank connection and found visible warpage. A photo is included with this report. I will be contacting a KTM dealer to report this when they are open.
Additional Notes:
Gasoline had visibly leaked from the fuel filler cap on the plastic fuel tank. Liquid fuel and fuel vapors are freely exiting the tank. This presents an extreme fire risk. There is an active recall (NHTSA Campaign Number: 17V388000) for 2016-2017 production of the same model. This recall should be expanded to include the 2018 model year. I removed a few parts and inspected the filler neck to tank connection and found visible warpage. A photo is included with this report. I will be contacting a KTM dealer to report this when they are open.
Mfg Campaign: 11441170
Recall Date: Nov 21, 2021
Ktm North America, Inc.
Defect Description:
ELECTRICAL SYSTEM:MOTORCYCLE STARTER INTERLOCK SYSTEM- CLUTCH,NEUTRAL,SIDESTAND
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KTM 690 DUKE. THE CONTACT STATED WHILE HE WAS WALKING BACKWARDS TO TURN THE MOTORCYCLE AROUND WITH THE GEARBOX IN NEUTRAL AND THE CLUTCH LEVER ENGAGED, THE MOTORCYCLE WAS STARTED AND THE CLUTCH FAILED CAUSING THE MOTORCYCLE TO ACCELERATE INADVERTENTLY. THE CONTACT SHIFTED INTO NEUTRAL AND TURNED OFF THE MOTORCYCLE. LAS CRUCES MOTORSPORTS LOCATED AT 2125 S VALLEY DR, LAS CRUCES, NM 88005, (575) 216-5312) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MECHANIC STATED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,051.*DT *JS*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 KTM 690 DUKE. THE CONTACT STATED WHILE HE WAS WALKING BACKWARDS TO TURN THE MOTORCYCLE AROUND WITH THE GEARBOX IN NEUTRAL AND THE CLUTCH LEVER ENGAGED, THE MOTORCYCLE WAS STARTED AND THE CLUTCH FAILED CAUSING THE MOTORCYCLE TO ACCELERATE INADVERTENTLY. THE CONTACT SHIFTED INTO NEUTRAL AND TURNED OFF THE MOTORCYCLE. LAS CRUCES MOTORSPORTS LOCATED AT 2125 S VALLEY DR, LAS CRUCES, NM 88005, (575) 216-5312) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MECHANIC STATED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,051.*DT *JS*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 KTM 690 DUKE. THE CONTACT STATED WHILE HE WAS WALKING BACKWARDS TO TURN THE MOTORCYCLE AROUND WITH THE GEARBOX IN NEUTRAL AND THE CLUTCH LEVER ENGAGED, THE MOTORCYCLE WAS STARTED AND THE CLUTCH FAILED CAUSING THE MOTORCYCLE TO ACCELERATE INADVERTENTLY. THE CONTACT SHIFTED INTO NEUTRAL AND TURNED OFF THE MOTORCYCLE. LAS CRUCES MOTORSPORTS LOCATED AT 2125 S VALLEY DR, LAS CRUCES, NM 88005, (575) 216-5312) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MECHANIC STATED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,051.*DT *JS*JB
Mfg Campaign: 11400137
Recall Date: Mar 10, 2021
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