Complaints & Recalls
Consumer Complaints
2 ComplaintsKtm North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
- Radiator has started to leak from the tops of both corners near the mounting. There is also a noticeable bend in the radiator causing the middle to sag. Inspection allowed on request. - My safety is put at risk because the coolant can leak onto the rear brake reducing stopping distance. It also can leak onto the rear tire reducing grip endangering my life and others on the road. It will also leak onto the ground possibly causing me to lose traction with my feet as well as others to lose their traction and risk dropping their bikes on themselves. - This has been documented by many other riders. - It has been inspected by a mechanic and I have been quoted on a 700$ replacement radiator. They have let me know that the problem could keep coming up due to "poor design". - There were no warning lights indicating any issue.
Corrective Action:
- Radiator has started to leak from the tops of both corners near the mounting. There is also a noticeable bend in the radiator causing the middle to sag. Inspection allowed on request. - My safety is put at risk because the coolant can leak onto the rear brake reducing stopping distance. It also can leak onto the rear tire reducing grip endangering my life and others on the road. It will also leak onto the ground possibly causing me to lose traction with my feet as well as others to lose their traction and risk dropping their bikes on themselves. - This has been documented by many other riders. - It has been inspected by a mechanic and I have been quoted on a 700$ replacement radiator. They have let me know that the problem could keep coming up due to "poor design". - There were no warning lights indicating any issue.
Additional Notes:
- Radiator has started to leak from the tops of both corners near the mounting. There is also a noticeable bend in the radiator causing the middle to sag. Inspection allowed on request. - My safety is put at risk because the coolant can leak onto the rear brake reducing stopping distance. It also can leak onto the rear tire reducing grip endangering my life and others on the road. It will also leak onto the ground possibly causing me to lose traction with my feet as well as others to lose their traction and risk dropping their bikes on themselves. - This has been documented by many other riders. - It has been inspected by a mechanic and I have been quoted on a 700$ replacement radiator. They have let me know that the problem could keep coming up due to "poor design". - There were no warning lights indicating any issue.
Mfg Campaign: 11579781
Recall Date: Mar 27, 2024
Ktm North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant radiator failed due to what appears to be a stress fracture in the component. The fracture in the radiator allowed coolant to spray onto the operator and onto the vehicle. At the current time, the part is available for inspection. The coolant which was allowed to spray from the radiator can potentially burn the operator of the vehicle. The coolant which was allowed to spray from the radiator can also potentially cause the vehicle to crash if it were to spray on the tires, as the coolant is a slippery substance and can reduce or remove friction between the vehicle tires and road surface. The same issue has been observed by many other owners of the same model of vehicle, as seen in multiple reports in internet forums. In those cases, the radiators were replaced to resolve the issue. It seems the manufacturer has been made aware of this as a common safety issue with the component. My personal vehicle has not yet been inspected by a dealer / service center / manufacturer / police / insurance representatives. It will be inspected by my local dealer soon for this issue. There were no warning lamps, messages, or other symptoms prior to the failure.
Corrective Action:
Coolant radiator failed due to what appears to be a stress fracture in the component. The fracture in the radiator allowed coolant to spray onto the operator and onto the vehicle. At the current time, the part is available for inspection. The coolant which was allowed to spray from the radiator can potentially burn the operator of the vehicle. The coolant which was allowed to spray from the radiator can also potentially cause the vehicle to crash if it were to spray on the tires, as the coolant is a slippery substance and can reduce or remove friction between the vehicle tires and road surface. The same issue has been observed by many other owners of the same model of vehicle, as seen in multiple reports in internet forums. In those cases, the radiators were replaced to resolve the issue. It seems the manufacturer has been made aware of this as a common safety issue with the component. My personal vehicle has not yet been inspected by a dealer / service center / manufacturer / police / insurance representatives. It will be inspected by my local dealer soon for this issue. There were no warning lamps, messages, or other symptoms prior to the failure.
Additional Notes:
Coolant radiator failed due to what appears to be a stress fracture in the component. The fracture in the radiator allowed coolant to spray onto the operator and onto the vehicle. At the current time, the part is available for inspection. The coolant which was allowed to spray from the radiator can potentially burn the operator of the vehicle. The coolant which was allowed to spray from the radiator can also potentially cause the vehicle to crash if it were to spray on the tires, as the coolant is a slippery substance and can reduce or remove friction between the vehicle tires and road surface. The same issue has been observed by many other owners of the same model of vehicle, as seen in multiple reports in internet forums. In those cases, the radiators were replaced to resolve the issue. It seems the manufacturer has been made aware of this as a common safety issue with the component. My personal vehicle has not yet been inspected by a dealer / service center / manufacturer / police / insurance representatives. It will be inspected by my local dealer soon for this issue. There were no warning lamps, messages, or other symptoms prior to the failure.
Mfg Campaign: 11551397
Recall Date: Oct 23, 2023
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