kia sorento Problems

kia sorento 2014 Complaints

AIR BAGS

the airbags failed to deploy when we hit a car broadside as the turned left in front of us. their airbags deployed, but none of our airbags did.

Reported in: ESCONDIDO CA || Crash: Y || VIN #: 5XYKU4A77EG

VEHICLE SPEED CONTROL

when driving the sorento sx wearing sunglasses, the digital speedometer needle is virtually invisible. you can't readily confirm the vehicle's speed. you have to tilt your head and peer under or over the sunglasses to see the needle which is too dark against the black background. this means your eyes are off the road far longer than the typical glance needed with traditional speedometers. this design flaw will undoubtedly lead to unnecessary accidents, injury and death. *js

Reported in: BRAMPTON NY || Crash: N || VIN #: 5XYKWDA77EG

ELECTRICAL SYSTEM: INSTRUMENT PANEL

cpsc:x1380106a. 2014 kia sorento. consumer stated the concern is not being able to read the electroluminescent speedometer in the daylight. *ln the consumer stated it was difficult to see how fast he was going. the sunlight glare made it nearly impossible to see and it required him to take his eyes off the road for up to five seconds.

Reported in: SALISBURY NC || Crash: N || VIN #:

STRUCTURE:BODY

tl* the contact owns a 2014 kia sorento. the contact attempted to close the lift gate by pressing the close button, but when it closed it opened independently. the contact attempted to close it manually but the lift gate would not close. the vehicle was taken to the dealer for inspection but they could not duplicate the issue. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 525.

Reported in: LUSBY MD || Crash: N || VIN #: 5XYKW4A7XEG

ELECTRICAL SYSTEM

tl* the contact owns a 2014 kia sorrento. the contact stated that he could see the speedometer needle. the contact stated that the needle was the wrong color and it made it difficult to determine the speed being traveled. the vehicle was taken to the dealer for inspection where they stated that the vehicle was performing as designed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 180.

Reported in: NORTH FOR MYERS FL || Crash: N || VIN #: 5XYKW4A78EG

POWER TRAIN:DRIVELINE:DRIVESHAFT

affected part is the right front axle driveshaft. a safety recall notice has been issued for the problem. as a result of this problem, as i was exiting my vehicle (which was turned off and in park), it started rolling down my driveway. the driver's side door was open as i was exiting the vehicle. the vehicle collided with a large bush at the end of the driveway. the point of impact was 09 left t-bone. this resulted in $3510.21 in repair fees. we incurred an out of pocket cost of $1000 for our deductible. the vehicle was not repaired and ready for pick up until the evening of october 3rd. i called kia to schedule the replacement of the right front axle driveshaft on friday, october 4th. my complaint about this situation is kia does not have the parts to replace the affected vehicles. i was told it would be on back order for at least two weeks. kia's customer service has not been as responsive as i would like. i have three small children and do not feel safe driving the vehicle, since i have already had on accident as a result of the affected part. i was told to call them this morning at 7:30 am to arrange to have my vehicle towed to my local dealership. i called, left a voice mail, and my call was not returned in what i think is a timely manner. after 4 hours, i called again. i was told i can only speak with the customer service representative who started the claim. i am currently waiting for him to call me back. this is probably more information than is necessary, so to sum up my complaint: there is a safety issue with this vehicle and an issued recall, but there are no parts to repair it.

Reported in: COLLEGE STATION TX || Crash: Y || VIN #: 5XYKT4A65EG

VISIBILITY

came out to find that overnight the piece of glass above the windshield and between the sunroof was shattered entire width of windshield. there are no rock chips and car was not moving. car is kept in the garage. reading on the internet, i believe the problem was caused by a tension fracture. there have been many cases of this reported for the kia sorento with the sunroof itself shattering. (this was not the sunroof, but the glass piece in front of it.)

Reported in: GRAND FORKS ND || Crash: N || VIN #: 5XYKWDA76EG

POWER TRAIN

tl* the contact owns a 2014 kia sorento. the contact received notification of nhtsa campaign id number 13v356000 (power train). the contact was not able to have the vehicle serviced under the recall because the part needed to complete the repair was not available. the manufacturer was notified of the issue but could not provide an expected date for the remedy part to become available. the contact had not experienced a failure.

Reported in: MOORESVILLE NC || Crash: N || VIN #: 5XYKT3A69EG

ELECTRICAL SYSTEM: INSTRUMENT PANEL

the speedometer needle is a small red line which is invisible in either sunlight or with driver wearing sunglasses. there is no way to see what my speed is. especially a problem setting cruise control as i have to remove my glasses, take my eyes off the road, to see how fast i am going in order to set the cruise control. this issue is well documented on kia sorento forums. please request kia come up with a software update to change the color or intensity of the speedometer needle.

Reported in: OCALA FL || Crash: N || VIN #: 5XYKU4A78EG

STRUCTURE

the two rear, fixed windows leaked while the vehicle was in a touchless carwash. the dealership and service department have been notified and are having a glass expert inspect the trim and seal. the cause of the leaks is currently unknown.

Reported in: SALEM VA || Crash: N || VIN #: 5XYKT3A66EG

VISIBILITY:GLASS, SIDE/REAR

Reported in: SALEM VA || Crash: N || VIN #: 5XYKT3A66EG

ELECTRICAL SYSTEM

since buying the 2014 kia fwd 4-cyl vehicle, i have had about 5 instances where the car would not start after i pressed the brake pedal and then the ignition switch. kia and hyundai had brake switch issues in models circa 2011 and earlier, but i could not find anything about whether kia fixed the problem in subsequent model years. during my incidents i have repeated the above steps trying to start the non-responsive vehicle until it inexplicably started up; took over 10 re-tries each time this problem occurred. i am taking the vehicle into the dealer on monday 11/4/13 asking them to fix the problem.

Reported in: ARLINGTON VA || Crash: N || VIN #: 5XYKT4A65EG

SERVICE BRAKES

Reported in: ARLINGTON VA || Crash: N || VIN #: 5XYKT4A65EG

VISIBILITY:SUN ROOF ASSEMBLY

sunroof shattered while driving on i-35 north. we have kids on board while that happened. it sounded like a gun fire when it happens. we can provide you the photos.

Reported in: SAN ANTONIO TX || Crash: N || VIN #: 5XYKW4A75EG

ELECTRICAL SYSTEM

can not see speedometer in daylight, indicator too dim.

Reported in: DURANGO CO || Crash: N || VIN #: 5XYKUDA74EG

ELECTRICAL SYSTEM: INSTRUMENT PANEL

in bright sunlight it is extremely difficult to see the speedometer needle. the needle is dark red against a dark black background. additionally it is only about 1/2" in length. if there is any ambient light striking the instrument cluster at an angle, the reflection masks the ability to see the needle. not having an accurate indication of your speed is a very dangerous situation.

Reported in: NEWFOUNDLAND PA || Crash: N || VIN #: 5XYKTDA68EG

ELECTRICAL SYSTEM: INSTRUMENT PANEL

i cannot see the speedometer needle on .bright days. i found myself staring at the speedometer trying to see my speed for way too long ( 4 seconds or more). it is extremely difficult to see the needle as it is a 1/2inch dark red tip against a dark black background. if there is any ambient light striking the instrument cluster at an angle, the reflection masks my ability to see the needle. not having an accurate indication of my speed or staring at the speedometer for too long of a time is a very dangerous situation. the dealer said there is nothing he can do as the manufacturer will have to correct the problem.

Reported in: HOWELL MI || Crash: N || VIN #: 5XYKWDA71EG

ENGINE

i just bought a new kia 2014 sorento. the engine roars and now i am getting a burning smell.

Reported in: WEST BOYLSTON MA || Crash: N || VIN #:

VISIBILITY:SUN ROOF ASSEMBLY

we were driving on interstate 540 n, 70 mph, normal driving conditions, and light traffic when the sunroof exploded. it sounded like we had been hit by another vehicle or sometype of explosion. i immediately looked in the rear view mirror to see a large piece of dark glass flying off from the top of my car. the inside shade was closed, no glass entered inside the vehicle. we pulled off at the road and discovered a large hole in the middle of the first sunroof. the remaining portion of the first sunroof is shattered. we were not following a vehicle, i do not believe this was caused by a rock or road debris. the other parts of the glass roof seem ok, this was just the sunroof that is over the front seats.

Reported in: ROGERS AR || Crash: N || VIN #: 5XYKW4A78EG

ELECTRICAL SYSTEM

tl* the contact owns a 2014 kia sorento. the contact stated that while at a complete stop, a strong burning odor emitted inside of the vehicle. the vehicle was maneuvered to the side of the road where the driver exited the vehicle. in addition, small flames ignited from the rear trailer hitch wiring harness and driver's side tail light. the fire department extinguished the fire and disconnected the battery. the contact stated that the failure occurred twenty days after the new trailer hitch was installed. the vehicle was towed to an authorized dealer and had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 32,000.

Reported in: IMLAY CITY MI || Crash: N || VIN #: 5XYKT3A67EG

ENGINE

on january 2014, i bought a kia sorento, 2014. on the same day i notice a strange noise on the engine. i took the car back to medina auto in caguas, puerto rico (dealer) and they said that the noise was due to the gdi motor type. i took the car several times back the dealer, with the same feedback. "the noise is due to the gdi motor type". my wife too the car back to medina auto for it first oil change and i again ask to check the strange noise on the engine... they immediately said to her that the noise was because the engine type (gdi). they call my wife to pick the car as it was ready. i went with my wife to the dealer to pickup the car, because that noise was not right. when i get to the dealer, they told me the same thing. the noise is due to the gdi engine type. i request that before i turn the car on, a mech technician be with me and that he personally confirm that the noise was the gdi. well this time they found that the engine block was bad and it had to be replaced... if it wasn't for me, that i push them to re-inspect the noise, my wife could it be driving the car and i wondering what could it happen to her.. after requesting the replacement of the unit with a new car and since i notified several times medina auto of the noise, the dealer refused to replace the car with a new unit and only offers to fix the engine. i am writing to you, because this is not the first time i am listening to this situation with the kia sorento 2014. any noise for the kia in the engine is the gdi... what could it happen to my wife and kids if the engine stop running or crank while my wife was driving it? there is something not right with the kia sorento 2014, and the dealers and service departments are failing in identify the situation that could potential can cause an accident... every noise in the engine is the gdi for kia, the dealers and service departments.....

Reported in: GURABO PR || Crash: N || VIN #: 5XYKT4A61EG

ELECTRICAL SYSTEM

cannot read or extremely difficult to read the speedometer in daylight most of the time. worse on brighter days. must take eyes off road for several seconds to find needle to determine speed. illumination is fine at night or in very shaded areas (ie garage). seems as if instrument illumination reduces based on amount of interior light, even with illumination dial on max. not wearing sun glasses and have tried multiple combinations of headlight/dtrl in an effort to find a workable solution. dealer service says "working as designed". this is a major safety flaw as one cannot readily determine their speed without taking their eyes off road for too long a period of time. in its current state this car is unsafe to drive.

Reported in: NEWARK, DE || Crash: N || VIN #: 5XYKUDA70EG

EXTERIOR LIGHTING

Reported in: NEWARK, DE || Crash: N || VIN #: 5XYKUDA70EG

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

tl* the contact owns a 2014 kia sorento. the contact stated that while driving approximately 15 mph, both side mirrors independently adjusted inward. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 1,500.

Reported in: DADEVILLE AL || Crash: N || VIN #: 5XYKWDA77EG

ELECTRICAL SYSTEM

tl* the contact owns a 2014 kia sorento. the contact stated that the numbers on the speedometer were to small to read. the vehicle was taken to the dealer where the technician stated that the vehicle was working up to standards and they were unable to alter the design of the vehicle. the manufacturer was made aware of the failure. the failure mileage was 0. the current mileage was 3,000.

Reported in: INDEPENDENCE MO || Crash: N || VIN #: 5XYKT4A65EG

WHEELS

2014 kia sorrento. consumer writes in regards to the driver seat, accelerator and brake pedal issues. *smd the consumer stated the very large seats were a problem for her, as they were hard to adjust. the distance between the driver's seat and the accelerator pedal, in the most forward and highest seat position, was so great, she was only able to engage the pedals with her toes. the consumer stated she could barely see the hood and couldn't see or distance the front of the vehicle. therefore, she was forced to use both a manufacturer's vehicle seat cushion and a thick chair cushion underneath that, to be able to raise her body up and closer to the dash. also, there was and continues to be a subtle, chirping, rhythmic sound coming from the driver's side front tire or wheel well. the service technician stated he did not hear a noise. the traction light illuminated. the consumer discovered the tires had no traction, as they did not grip the road properly. she was informed the tires were inferior, so she was forced to purchase 4 new winter tires at a cost of $ 657.18. *jb updated 04/21/14. *jb

Reported in: ARCADE NY || Crash: N || VIN #:

TIRES

Reported in: ARCADE NY || Crash: N || VIN #:

SEATS

Reported in: ARCADE NY || Crash: N || VIN #:

STRUCTURE

Reported in: ARCADE NY || Crash: N || VIN #:

STRUCTURE:BODY

while driving on the highway with no other cars near, the glass sunroof above the drivers head exploded leaving a bowling ball sized hole in the middle of the glass top. nothing hit the top, it exploded outward with force....updated 04-30-14 *bf

Reported in: PUEBLO WEST CO || Crash: N || VIN #: 5XYKWDA73EG

VISIBILITY:SUN ROOF ASSEMBLY

Reported in: PUEBLO WEST CO || Crash: N || VIN #: 5XYKWDA73EG

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

tl* the contact owns a 2014 kia sedona. the contact stated that once the factory spare tire was installed on the vehicle, the instrument panel failed. additionally, the low tire pressure sensor would not operate with the spare tire. the vehicle was taken to the dealer, who replaced the tire. the manufacturer was not notified. the vin was not available. the approximate failure mileage was 6000.

Reported in: STEPHENS CITY VA || Crash: N || VIN #:

VEHICLE SPEED CONTROL

tl* the contact owns a 2014 kia sorento. the contact stated that the speedometer needle became inoperable. the vehicle was taken to the dealer for inspection where they stated that there was nothing wrong with the vehicle. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 3,000.

Reported in: OWASSO OK || Crash: N || VIN #: 5XYKT3A6XEG

ELECTRICAL SYSTEM

Reported in: OWASSO OK || Crash: N || VIN #: 5XYKT3A6XEG

ENGINE

tl* the contact owns a 2014 kia sorento. the contact stated that the vehicle engine would roar extremely loud. the contact took the vehicle back to the dealer, who stated that they could not diagnose the failure. the contact then took the vehicle to another dealer where it was determined that the failure was caused by a block in the engine. the contact was advised that the entire engine would need to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 10.

Reported in: INDIO CA || Crash: N || VIN #: 5XYKT4A64EG

ELECTRICAL SYSTEM: INSTRUMENT PANEL

tl* the contact owns a 2014 kia sorento. the contact stated that the digital speedometer needle was virtually invisible on the instrument panel. the vehicle was taken to the dealer and they stated that nothing was wrong with the vehicle. the vehicle was not repaired. the manufacturer was notified. the failure mileage was 5.

Reported in: INDEPENDENCE MO || Crash: N || VIN #: 5XYKT4A65EG

ELECTRICAL SYSTEM

Reported in: CELINA TX || Crash: N || VIN #:

VISIBILITY:SUN ROOF ASSEMBLY

while driving on the highway going approximately 70 mph the front portion of our 2014 kia sorento sunroof just exploded, it sounded like a shotgun went of in the car, luckily we had the interior sun shade closed which kept the glass from coming inside...updated 07/01/14 *bf the consumer no longer owns the vehicle. updated 07/03/14

Reported in: ENNIS MT || Crash: N || VIN #: 5XYKWDA7XEG

FUEL/PROPULSION SYSTEM

tried to excellerate to make left turn, gas pedal went to floor, no responce for 4 seconds then took off. this has happened 7 times in the week i started keeping a log. it happens at slow speed either trying to excellerate straight rn. tuor starting a left

Reported in: PASADENA CA || Crash: N || VIN #: 5XYKWDA77EG

SEAT BELTS

i have 2 convertible car seats in the back seat of my sorento. one car seat is behind the driver and one behind the passenger seat, both are rear facing. they are secured using the seat belts, not latch, due to weight limits per the car seat manual. the seatbelts securing the car seats have been releasing on their own while driving, both while my children were in their car seats and without my children. most recently, i was making a left turn from a stop at a stop light when i heard one of the car seats sliding on the seat of the car. i immediately pulled over to buckle the seat back in. this has happened a total of 6 times behind the passenger and 2 times behind the driver in the past month- month and a half. the car seats have been in another vehicle and did not have this problem. i called kia 2 times and took my car to the local dealership. the local dealership had a technician buckle the seat belt and pull on it. they told me nothing was wrong, there is nothing they can do and sent us on our way. kia then told me that there is really nothing they can do either if they cannot see what is happening. i voiced my concern about getting into an accident and this happens, what will happen to my children? the car seat itself is only safe if properly secured in the car. kia did not sound very concerned and told me i needed to replicate this in front of a service technician at the dealership. this happens sporadically while i am driving. i find this to be a huge safety concern and am very unhappy with how kia is handling it.

Reported in: HARLEYSVILLE PA || Crash: N || VIN #:

AIR BAGS

tl* the contact owned a 2014 kia sorento. the contact stated that the driver was traveling approximately 15 mph when she became involved in a side impact crash with a dump truck that was traveling 40 mph. the air bags failed to deploy and the driver was fatally injured. a police report was filed of the incident. the failure mileage was 10,000.

Reported in: MERRMACK NH || Crash: Y || VIN #: 5XYKTCA66EG

UNKNOWN OR OTHER

was driving vehicle on freeway when sunroof spontaneously shattered, causing a huge hole & glass to rain down into car. no rock or roadway debris was observed to be a factor.

Reported in: WEST SACRAMENTO CA || Crash: N || VIN #: 5XYKWDA77EG

EXTERIOR LIGHTING

the specs for the adjustment of hid lights are requiring the lights be set too low (not shining far enough) the road in front of the vehicle is illuminated for a few yards only, and the high beam light shines only as far as the low beam of me previous vehicles. this is very dangerous if one drives on a freeway at the allowed speeds (in some states this is 80 m/h). in my incident i was driving on i 80 in nebraska at about 12 am and did not see a chunk of truck tire laying on the roadway. i drove over the piece which subsequently was propelled under my vehicle and destroyed the protective plastic shield for the brake lines and tore off the fumes canister of the gas tank. both could have ended up in a rather dangerous condition, and one has to ask, is a plastic shield the proper protection for these components? this would not have happened if the headlights would have illuminated enough of the road in front of the car which in turn would have allowed for an evasive maneuver.

Reported in: HUDSON WI || Crash: N || VIN #: 5XYKW4A7XEG

POWER TRAIN

there has been a very hard jerk forward after a stop (or stop and turn i. e. at stop sign) when i start to accelerate gently. this jerk has always happened after a stop within 75 - 150 feet. the speed of the vehicle has always been around 10- 15 mph. jerk forward seems to be a slam forward of drive shaft after just starting to accelerate. this has occurred about three times a month and usually after car has run about five minutes. i am not a mechanic but this seems to be power train issue with drive shaft, brakes and/ or transmission involved. i will research further with dealer as time permits - they have been made aware of this issue but did not say for sure what was happening as of yet (want longer evaluation to drive vehicle themselves).

Reported in: MONTGOMERY AL || Crash: N || VIN #: 5XYKT3A60EG

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