KEYSTONE SUNSET TRAIL 2022 Complaints

Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

This travel trailer has a significant vibration that has cause numerous items inside and outside the travel trailer to come loose. Most significantly the spare tire attached to a rack on the rear bumper of the RV was found to be loose and on the verge of separating from the RV on 6 occasions. In addition, a vent cap located on the roof of the RV did come off, and a 2nd vent camp was ready to come off. Also, a ladder used to access the RV roof had also come loose, and mounting pieces would deflect downwards about 30 degrees if any weight was put on the ladder. The ladder was unsafe to use, and likely would have eventually separated from the RV given enough time. Had the spare tire or ladder come off completely, it could have caused an accident for vehicles behind the RV. The dealer just keeps straightening a metal bar that deforms into a 'V' shape each time the spar tire comes loose, and tightening the bolts that hold on the spare tire. They have done this six times now. They say that there is nothing else they can do. They are limited to using only parts that the RV came with. The spare tire has come loose 6 times between May 19, 2023 and Sep 14, 2023 I had planned to attach the following 4 files, but for some reason I am unable to upload the files. I click on ‘Upload Files’, and nothing happens. Please provide a format for uploading the files below. Attachment A: Attachment A - RV Safety Issues Attachment B - Spare Tire Flange deformed Attachment C - Service Orders for May 2023 - Aug 2023 Attachement D - Ladder on back of RV I have tried 3 different browsers, and I have had no luck uploading the files.

Corrective Action:

This travel trailer has a significant vibration that has cause numerous items inside and outside the travel trailer to come loose. Most significantly the spare tire attached to a rack on the rear bumper of the RV was found to be loose and on the verge of separating from the RV on 6 occasions. In addition, a vent cap located on the roof of the RV did come off, and a 2nd vent camp was ready to come off. Also, a ladder used to access the RV roof had also come loose, and mounting pieces would deflect downwards about 30 degrees if any weight was put on the ladder. The ladder was unsafe to use, and likely would have eventually separated from the RV given enough time. Had the spare tire or ladder come off completely, it could have caused an accident for vehicles behind the RV. The dealer just keeps straightening a metal bar that deforms into a 'V' shape each time the spar tire comes loose, and tightening the bolts that hold on the spare tire. They have done this six times now. They say that there is nothing else they can do. They are limited to using only parts that the RV came with. The spare tire has come loose 6 times between May 19, 2023 and Sep 14, 2023 I had planned to attach the following 4 files, but for some reason I am unable to upload the files. I click on ‘Upload Files’, and nothing happens. Please provide a format for uploading the files below. Attachment A: Attachment A - RV Safety Issues Attachment B - Spare Tire Flange deformed Attachment C - Service Orders for May 2023 - Aug 2023 Attachement D - Ladder on back of RV I have tried 3 different browsers, and I have had no luck uploading the files.

Additional Notes:

This travel trailer has a significant vibration that has cause numerous items inside and outside the travel trailer to come loose. Most significantly the spare tire attached to a rack on the rear bumper of the RV was found to be loose and on the verge of separating from the RV on 6 occasions. In addition, a vent cap located on the roof of the RV did come off, and a 2nd vent camp was ready to come off. Also, a ladder used to access the RV roof had also come loose, and mounting pieces would deflect downwards about 30 degrees if any weight was put on the ladder. The ladder was unsafe to use, and likely would have eventually separated from the RV given enough time. Had the spare tire or ladder come off completely, it could have caused an accident for vehicles behind the RV. The dealer just keeps straightening a metal bar that deforms into a 'V' shape each time the spar tire comes loose, and tightening the bolts that hold on the spare tire. They have done this six times now. They say that there is nothing else they can do. They are limited to using only parts that the RV came with. The spare tire has come loose 6 times between May 19, 2023 and Sep 14, 2023 I had planned to attach the following 4 files, but for some reason I am unable to upload the files. I click on ‘Upload Files’, and nothing happens. Please provide a format for uploading the files below. Attachment A: Attachment A - RV Safety Issues Attachment B - Spare Tire Flange deformed Attachment C - Service Orders for May 2023 - Aug 2023 Attachement D - Ladder on back of RV I have tried 3 different browsers, and I have had no luck uploading the files.

KEYSTONE SUNSET TRAIL 2022

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Complaints & Recalls

Consumer Complaints

Keystone Rv Company

Defect Description:

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Corrective Action:

Additional Notes:

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