Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
1 ComplaintKeystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.
Mfg Campaign: 11234058
Recall Date: Jul 23, 2019
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