KEYSTONE SPRINTER 2017

Complete listing of complaints and recalls for this vehicle

1
Complaints
1
Recalls

Complaints & Recalls

1 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017

Consumer Complaints

1 Complaint
Keystone Rv Company
Campaign: 11234058 Other
Jul 23, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.

Corrective Action:

TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.

Additional Notes:

TL* THE CONTACT OWNS A 2017 KEYSTONE SPRINTER CAMPFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE AND BRAKE SYSTEM MANUFACTURED BY LIPPERT CORPORATION HAD DEFECTIVE GREASE SEALS ON THE BRAKE AXLES. THE GREASE LEAKED ONTO THE BRAKE SHOES, WHICH PREVENTED THEM FROM WORKING PROPERLY. THE TRAILER WAS INSPECTED AND THE CONTACT WAS INFORMED THAT THE BRAKE AXLES NEEDED $1,200 WORTH OF REPAIRS. THE CONTACT CALLED ALPIN HAUS RV (1863 NY-5S, AMSTERDAM, NY 12010, (518) 842-5900) AND NEGOTIATED THE REPAIR COST. LIPPERT STATED THAT THEY WOULD COVER THE PART COSTS AND THE DEALER CHARGED $308 FOR LABOR. THE CONTACT WAS CONCERNED THAT THE LIPPERT BRAKE AXLES WERE A DEFECTIVE PRODUCT. THE FAILURE MILEAGE WAS 450.

Manufacturer: KEYSTONE
Mfg Campaign: 11234058
Notice Date: Jul 23, 2019
Recall Date: Jul 23, 2019
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