Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-414
Recall Date: Sep 13, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-340
Recall Date: Nov 28, 2018
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-334
Recall Date: Oct 15, 2018
Consumer Complaints
4 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased a 2019 Keystone Springdale RV from The Keystone RV Company in 2019, since then, the vehicle had several recalls from the National Highway Traffic and Safety Administration. I have made several attempts to contact the company but they are not returning my calls and are not offering any type of solution to this matter. The vehicle is unsafe to operate at this time. Please assist. The recall from NHTSA is listed below: September 13, 2021 NHTSA CAMPAIGN NUMBER: 21V708000 Propane Regulator May Fail and Cause Fire Increased propane pressure can enlarge the flames in gas appliances, increasing the Additional Information About You (optional) Statement Attorney General's Role risk of a fire. November 28, 2018 NHTSA CAMPAIGN NUMBER: 18V843000 Insufficient Grease on Bearings may cause Failure If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash. October 15, 2018 NHTSA CAMPAIGN NUMBER: 18V723000 Missing Bearing Races Causing Hub to Overheat If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Corrective Action:
I purchased a 2019 Keystone Springdale RV from The Keystone RV Company in 2019, since then, the vehicle had several recalls from the National Highway Traffic and Safety Administration. I have made several attempts to contact the company but they are not returning my calls and are not offering any type of solution to this matter. The vehicle is unsafe to operate at this time. Please assist. The recall from NHTSA is listed below: September 13, 2021 NHTSA CAMPAIGN NUMBER: 21V708000 Propane Regulator May Fail and Cause Fire Increased propane pressure can enlarge the flames in gas appliances, increasing the Additional Information About You (optional) Statement Attorney General's Role risk of a fire. November 28, 2018 NHTSA CAMPAIGN NUMBER: 18V843000 Insufficient Grease on Bearings may cause Failure If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash. October 15, 2018 NHTSA CAMPAIGN NUMBER: 18V723000 Missing Bearing Races Causing Hub to Overheat If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Additional Notes:
I purchased a 2019 Keystone Springdale RV from The Keystone RV Company in 2019, since then, the vehicle had several recalls from the National Highway Traffic and Safety Administration. I have made several attempts to contact the company but they are not returning my calls and are not offering any type of solution to this matter. The vehicle is unsafe to operate at this time. Please assist. The recall from NHTSA is listed below: September 13, 2021 NHTSA CAMPAIGN NUMBER: 21V708000 Propane Regulator May Fail and Cause Fire Increased propane pressure can enlarge the flames in gas appliances, increasing the Additional Information About You (optional) Statement Attorney General's Role risk of a fire. November 28, 2018 NHTSA CAMPAIGN NUMBER: 18V843000 Insufficient Grease on Bearings may cause Failure If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash. October 15, 2018 NHTSA CAMPAIGN NUMBER: 18V723000 Missing Bearing Races Causing Hub to Overheat If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Mfg Campaign: 11452851
Recall Date: Feb 18, 2022
Keystone Rv Company
Defect Description:
EQUIPMENT
Potential Consequences:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Corrective Action:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Additional Notes:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Mfg Campaign: 11450408
Recall Date: Feb 4, 2022
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
Potential Consequences:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Corrective Action:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Additional Notes:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Mfg Campaign: 11450408
Recall Date: Feb 4, 2022
Keystone Rv Company
Defect Description:
WHEELS:HUB
Potential Consequences:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Corrective Action:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Additional Notes:
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Mfg Campaign: 11450408
Recall Date: Feb 4, 2022
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