Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-381
Recall Date: Jul 7, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers. The quick disconnect rubber propane line may be incorrectly routed, allowing the outside grill to be stored while the fuel supply is still on and the flame is still lit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-343
Recall Date: Dec 7, 2018
Keystone Rv Company
Safety Issue:
Keystone RV (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers, model 353TS. The tires may rub against the frame outrigger while being towed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-339
Recall Date: Nov 9, 2018
Consumer Complaints
4 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606337
Recall Date: Aug 4, 2024
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606337
Recall Date: Aug 4, 2024
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component failed: while traveling at 65 mph on [XXX] the black tank (waste tank) fell from its mounting brackets and hitting the road way. At the time approximately 10 gallons on clean water was in the tank. No warning or way to know it dislodged from its brackets. I was flagged down by a passing motorist. How was your safety at risk: Routed under the waste tank there are approximately 12 power wires, generator fuel lines (connect to 30 gallon fuel tank) and propane lines. (120 gallons), When i came to a stop and surveyed the damage along side the road, i realized my generator was running, caused by arching/shorting wires. I had numerous hot wires sparking and arching. the tank fell forward out of its mounts and the front was dragging on the road way along with the underbelly insulation. The generator fuel lines were loose and pulled from their mounts, but fortunately were not leaking. After the vehicle was safely secured and removed from the roadside, it was taken to a Keystone dealer in Saco, Maine. The dealer confirmed the tanks slid from the mounts, the technician stated, when installing the new tank, he was able to move the mounting brackets inwards to better secure /hold the tank in place. My tank brackets were moved one inch inward. In short, the process to install the tank mounts in the correct position is not repeatable. Dealer charges were $1,509. supplies to secure tank and connect wires were ~ $200. I have invoice, unable to upload. The vehicle is available for inspection, although repairs have been made. No warning lights or messages or symptoms were given. the tank is not visible from the underside due to the chassis insulation and shielding. When posting my experience on the Facebook Keystone Raptor website, I learn of 5-6 others who experienced the same issue, include a video with a tank dragging down the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606337
Recall Date: Aug 4, 2024
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 (NA) KEYSTONE RAPTOR 425TS FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE TRAILER WAS NOT EQUIPPED WITH THE BONDING JUMPER CONNECTING WIRE THAT SHOULD BE LOCATED IN THE FUEL DOOR AREA. WITHOUT THIS CONNECTING WIRE, THE VEHICLE COULD CATCH FIRE WHEN REFUELING ANOTHER ITEM, SUCH AS AN ATV OR GOLF CART. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT AND ADVISED THE CONTACT TO GO TO A LOCAL DEALER TO HAVE IT INSTALLED; HOWEVER, NO DEALER HAS BEEN ABLE TO ASSIST.
Corrective Action:
TL* THE CONTACT OWNS A 2020 (NA) KEYSTONE RAPTOR 425TS FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE TRAILER WAS NOT EQUIPPED WITH THE BONDING JUMPER CONNECTING WIRE THAT SHOULD BE LOCATED IN THE FUEL DOOR AREA. WITHOUT THIS CONNECTING WIRE, THE VEHICLE COULD CATCH FIRE WHEN REFUELING ANOTHER ITEM, SUCH AS AN ATV OR GOLF CART. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT AND ADVISED THE CONTACT TO GO TO A LOCAL DEALER TO HAVE IT INSTALLED; HOWEVER, NO DEALER HAS BEEN ABLE TO ASSIST.
Additional Notes:
TL* THE CONTACT OWNS A 2020 (NA) KEYSTONE RAPTOR 425TS FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE TRAILER WAS NOT EQUIPPED WITH THE BONDING JUMPER CONNECTING WIRE THAT SHOULD BE LOCATED IN THE FUEL DOOR AREA. WITHOUT THIS CONNECTING WIRE, THE VEHICLE COULD CATCH FIRE WHEN REFUELING ANOTHER ITEM, SUCH AS AN ATV OR GOLF CART. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT AND ADVISED THE CONTACT TO GO TO A LOCAL DEALER TO HAVE IT INSTALLED; HOWEVER, NO DEALER HAS BEEN ABLE TO ASSIST.
Mfg Campaign: 11246453
Recall Date: Aug 26, 2019
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury