KEYSTONE RAPTOR 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
8
Recalls

Complaints & Recalls

2 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 18V871000 SAFETY RECALL
152 Vehicles Affected
Recall Date: Dec 7, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers. The quick disconnect rubber propane line may be incorrectly routed, allowing the outside grill to be stored while the fuel supply is still on and the flame is still lit.

Potential Risk:
If the grill is stored while the flame is still lit, it can increase the risk of a fire.
FREE Recall Solution:
Keystone has notified owners, and dealers will replace the quick disconnect rubber propane line with a line that must be disconnected prior to storing the grill, free of charge. The recall began on January 14, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-343.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 19-343
Notice Date: Jan 14, 2019
Recall Date: Dec 7, 2018
Keystone Rv Company
NHTSA Campaign: 18V790000 SAFETY RECALL
95 Vehicles Affected
Recall Date: Nov 9, 2018
Safety Issue:

Keystone RV (Keystone) is recalling certain 2018-2019 Keystone Raptor recreational trailers, model 353TS. The tires may rub against the frame outrigger while being towed.

Potential Risk:
Tire contact with the frame outrigger may result in tire damage and can affect vehicle handling, increasing the risk of a crash.
FREE Recall Solution:
Keystone has notified owners, and dealers will cut a notch into the frame outrigger that will provide clearance between the frame and tire, free of charge. The recall began November 20, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-339.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 18-339
Notice Date: Nov 20, 2018
Recall Date: Nov 9, 2018
Keystone Rv Company
NHTSA Campaign: 18V226000 SAFETY RECALL
423 Vehicles Affected
Recall Date: Apr 10, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018 Keystone Carbon and Raptor recreational fifth-wheel trailers. These vehicles were manufactured without a protective barrier in the fuel station to prevent fuel absorption in the main floor.

Potential Risk:
Fuel absorption into the main floor can increase the risk of a fire in the presence of an ignition source.
FREE Recall Solution:
Keystone will notify owners, and dealers will inspect the trailers and install a protective barrier is present, if necessary, free of charge. The recall began on April 24, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-317.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 18-317
Notice Date: Apr 24, 2018
Recall Date: Apr 10, 2018
Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 17V643000 SAFETY RECALL
83 Vehicles Affected
Recall Date: Oct 12, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018 Carbon, Fuzion, and Raptor triple axle toy haulers. These vehicles may have an incorrectly welded suspension equalizer that can result in the suspension's failure while traveling.

Potential Risk:
If the suspension fails, the trailer's handling would be affected, increasing the risk of a crash.
FREE Recall Solution:
Keystone has notified owners, and dealers will replace the equalizer with a different one, free of charge. The recall began on October 20, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-305.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-305
Notice Date: Oct 20, 2017
Recall Date: Oct 12, 2017
Keystone Rv Company
NHTSA Campaign: 17V316000 SAFETY RECALL
39 Vehicles Affected
Recall Date: May 12, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.

Potential Risk:
Tire contact with the outriggers may result in tire damage, possibly causing a loss of control, increasing the risk of a crash.
FREE Recall Solution:
Keystone has notified owners, and dealers will cut a notch in the bottom side of the outriggers located above the tires on the door side of the unit, free of charge. The recall began on May 18, 2017. Owners may contact Keystone Customer Service at 1-866-425-4369. Keystone's number for this recall is 17-287.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-287
Notice Date: May 18, 2017
Recall Date: May 12, 2017

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11465523 Other
May 20, 2022
Defect Description:

SUSPENSION

Potential Consequences:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Corrective Action:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Additional Notes:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Manufacturer: KEYSTONE
Mfg Campaign: 11465523
Notice Date: May 20, 2022
Recall Date: May 20, 2022
Keystone Rv Company
Campaign: 11465523 Other
May 20, 2022
Defect Description:

WHEELS

Potential Consequences:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Corrective Action:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Additional Notes:

The axle hanger weld on the passengers side of the 5th-wheel broke and the axle shifted forward in which the tires rubbed together while doing driving on the highway. Luckily we stopped to get gas when this was noticed. If we had not stopped for gas the situation could have been very bad up to and including death. We have pictures and still have the part if inspection is requested. We were in the middle of nowhere TX and stayed overnight at an RV park near next door to the gas station. The next day we spent 2 hours contacting mobile RV companies and welders to come look at and fix the damage. The damage was looked at by TW welding and construction as they were the only company available to come look at and fix this so we could get back on the road so we could get home to CO. There was no warning lamps or messages as this is a 5th-wheel. Looking this up it appears that there have been several recalls on this particular part in the past and when calling Keystone, Dexter Axle and Lippert they stated they knew of this part failing before but our unit was not included in the recall. This issue has been fixed on newer models (my parents have a 2021) and the hangers are reinforced. No one wants to own this yet it is a known problem.

Manufacturer: KEYSTONE
Mfg Campaign: 11465523
Notice Date: May 20, 2022
Recall Date: May 20, 2022

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