Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-287
Recall Date: May 12, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16-274
Recall Date: Dec 16, 2016
Consumer Complaints
6 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Corrective Action:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Additional Notes:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Mfg Campaign: 11660348
Recall Date: May 12, 2025
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Corrective Action:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Additional Notes:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Mfg Campaign: 11660348
Recall Date: May 12, 2025
Keystone Rv Company
Defect Description:
EQUIPMENT:APPLIANCE:REFRIGERATOR
Potential Consequences:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Corrective Action:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Additional Notes:
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
Mfg Campaign: 11660348
Recall Date: May 12, 2025
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Corrective Action:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Additional Notes:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Mfg Campaign: 11528462
Recall Date: Jun 23, 2023
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Corrective Action:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Additional Notes:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Mfg Campaign: 11528462
Recall Date: Jun 23, 2023
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Corrective Action:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Additional Notes:
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Mfg Campaign: 11528462
Recall Date: Jun 23, 2023
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