KEYSTONE PASSPORT 2022

Complete listing of complaints and recalls for this vehicle

4
Complaints
10
Recalls

Complaints & Recalls

4 Complaints 10 Recalls

Official Safety Recalls - Important!

10 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 22V604000 SAFETY RECALL
20.6K Vehicles Affected
Recall Date: Aug 9, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Potential Risk:
An awning that drops or extends beyond normal operation can increase the risk of injury.
FREE Recall Solution:
Dealers will repair or replace the awning fabric, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-434.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-434
Notice Date: Sep 16, 2022
Recall Date: Aug 9, 2022
Keystone Rv Company
NHTSA Campaign: 22V208000 SAFETY RECALL
569 Vehicles Affected
Recall Date: Mar 31, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2022 Alpine, Impact, Arcadia, Avalanche, Fuzion, and Passport travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.

Potential Risk:
Loose wiring can cause an electrical arc or short, increasing the risk of fire.
FREE Recall Solution:
Dealers will inspect and replace the power inlet, as necessary, free of charge. Owner notification letters were mailed May 11, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-428.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-428
Notice Date: May 11, 2022
Recall Date: Mar 31, 2022
Keystone Rv Company
NHTSA Campaign: 22V206000 SAFETY RECALL
35 Vehicles Affected
Recall Date: Mar 30, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2022 Passport travel trailers. The trailers were built with the incorrect size axles and tires, which could cause the vehicle to become overloaded.

Potential Risk:
An overloaded vehicle increases the risk of a crash.
FREE Recall Solution:
Dealers will replace the axles, tires, and rims, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-429.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-429
Notice Date: May 6, 2022
Recall Date: Mar 30, 2022
Keystone Rv Company
NHTSA Campaign: 22V195000 SAFETY RECALL
1.2K Vehicles Affected
Recall Date: Mar 28, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2022 Bullet, Outback, and Passport travel trailers. The coupler hitch may have been welded improperly, which can cause the trailer to separate from the tow vehicle.

Potential Risk:
Trailer separation from a tow vehicle can increase the risk of a crash or injury.
FREE Recall Solution:
Dealers will inspect the welds, and replace the coupler if necessary, free of charge. Owner notification letters were mailed May 3, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-427.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-427
Notice Date: May 3, 2022
Recall Date: Mar 28, 2022
Keystone Rv Company
NHTSA Campaign: 22V144000 SAFETY RECALL
39.2K Vehicles Affected
Recall Date: Mar 11, 2022
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.

Potential Risk:
Inoperable safety alarms increase the risk of injury.
FREE Recall Solution:
Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. Owner notification letters were mailed May 2, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-423.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 22-423
Notice Date: May 2, 2022
Recall Date: Mar 11, 2022

Consumer Complaints

4 Complaints
Keystone Rv Company
Campaign: 11668672 Other
Jun 23, 2025
Defect Description:

STRUCTURE:BODY

Potential Consequences:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Corrective Action:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Additional Notes:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Manufacturer: KEYSTONE
Mfg Campaign: 11668672
Notice Date: Jun 23, 2025
Recall Date: Jun 23, 2025
Keystone Rv Company
Campaign: 11668672 Other
Jun 23, 2025
Defect Description:

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Potential Consequences:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Corrective Action:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Additional Notes:

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.

Manufacturer: KEYSTONE
Mfg Campaign: 11668672
Notice Date: Jun 23, 2025
Recall Date: Jun 23, 2025
Keystone Rv Company
Campaign: 11461086 Other
Apr 17, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Corrective Action:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Additional Notes:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Manufacturer: KEYSTONE
Mfg Campaign: 11461086
Notice Date: Apr 17, 2022
Recall Date: Apr 17, 2022
Keystone Rv Company
Campaign: 11461086 Other
Apr 17, 2022
Defect Description:

WHEELS

Potential Consequences:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Corrective Action:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Additional Notes:

There are 4 bolts that hold the backing plate to the axle. All 4 were missing from one of the wheels. The brakes of that wheel were over heating to the point of billowing out smoke. We called the dealer and the tech thought a stuck brake. Told me how to cut the wires for just that wheel. Trailer was dropped off at the dealer for repair and is available to view. I also took two photos. I feel as though there was a risk of our wheel falling off, potentially causing us to roll the trailer or the wheel hitting someone else.

Manufacturer: KEYSTONE
Mfg Campaign: 11461086
Notice Date: Apr 17, 2022
Recall Date: Apr 17, 2022

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