Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Outback 335CG and 340BH recreational trailers. A section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-391
Recall Date: Nov 18, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021 Outback travel trailers. The Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-384
Recall Date: Aug 19, 2020
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Corrective Action:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Additional Notes:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Mfg Campaign: 11654894
Recall Date: Apr 16, 2025
Keystone Rv Company
Defect Description:
STRUCTURE
Potential Consequences:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Corrective Action:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Additional Notes:
The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.
Mfg Campaign: 11654894
Recall Date: Apr 16, 2025
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