Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24-452
Recall Date: Mar 27, 2024
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Dutchmen Aspen Trail, Coleman, Colorado, Voltage, Yukon, Keystone Carbon, Cougar, Hideout, Montana, Outback, Passport, Raptor, Retreat, Springdale, Sprinter and 2022-2023 Keystone Bullet travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-434
Recall Date: Aug 9, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-423
Recall Date: Mar 11, 2022
Consumer Complaints
7 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Corrective Action:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Additional Notes:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Mfg Campaign: 11657330
Recall Date: Apr 28, 2025
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Corrective Action:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Additional Notes:
On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.
Mfg Campaign: 11657330
Recall Date: Apr 28, 2025
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11642276
Recall Date: Feb 12, 2025
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11642276
Recall Date: Feb 12, 2025
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Corrective Action:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Additional Notes:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Mfg Campaign: 11539701
Recall Date: Aug 21, 2023
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Corrective Action:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Additional Notes:
LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.
Mfg Campaign: 11539701
Recall Date: Aug 21, 2023
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
Stopped by another driver that had been following me. Driver stated that we had lost a wheel / tire off of our 5th wheel travel trailer and that he had stopped and picked it up for us. Upon investigating what had happened, found 6 of the 8 lug studs to be snapped off flush or below the outer surface of the drum brake hub assembly. Lug nuts are checked with a torque wrench to 120 ft lbs prior to each trip. Lug nuts had never been found to be loose.
Corrective Action:
Stopped by another driver that had been following me. Driver stated that we had lost a wheel / tire off of our 5th wheel travel trailer and that he had stopped and picked it up for us. Upon investigating what had happened, found 6 of the 8 lug studs to be snapped off flush or below the outer surface of the drum brake hub assembly. Lug nuts are checked with a torque wrench to 120 ft lbs prior to each trip. Lug nuts had never been found to be loose.
Additional Notes:
Stopped by another driver that had been following me. Driver stated that we had lost a wheel / tire off of our 5th wheel travel trailer and that he had stopped and picked it up for us. Upon investigating what had happened, found 6 of the 8 lug studs to be snapped off flush or below the outer surface of the drum brake hub assembly. Lug nuts are checked with a torque wrench to 120 ft lbs prior to each trip. Lug nuts had never been found to be loose.
Mfg Campaign: 11482511
Recall Date: Sep 1, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury