Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-347
Recall Date: Feb 26, 2019
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018 Keystone Montana fifth-wheel trailers. The switch for the slide-out room may not have circuit-protection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-320
Recall Date: May 14, 2018
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
7 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The side wall became separated from the frame. There is a now cracks on the side wall and the interior has came apart. When hooking up the camper to the truck there is flex’s in the frame and potential for water intuition.
Corrective Action:
The side wall became separated from the frame. There is a now cracks on the side wall and the interior has came apart. When hooking up the camper to the truck there is flex’s in the frame and potential for water intuition.
Additional Notes:
The side wall became separated from the frame. There is a now cracks on the side wall and the interior has came apart. When hooking up the camper to the truck there is flex’s in the frame and potential for water intuition.
Mfg Campaign: 11632157
Recall Date: Dec 23, 2024
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Corrective Action:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Additional Notes:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Mfg Campaign: 11545620
Recall Date: Sep 20, 2023
Keystone Rv Company
Defect Description:
STRUCTURE
Potential Consequences:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Corrective Action:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Additional Notes:
This 5th wheel RV has a damaged chassis such as broken structural welds and bent or twisted and/or cracked frame members. Most damage is in the pin box area and includes the structural members that support the house. Damage extends rearward to the structure that connects the pin box frame to the main frame of the trailer.. I have had this damage assessed at an RV repair shop. Their conclusion is that "the only thing holding it all together is the plywood interior floor." It is therefore no longer safe to tow this trailer on the road. It has not been inspected by insurer nor manufacturer. It is available for inspection.
Mfg Campaign: 11545620
Recall Date: Sep 20, 2023
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Mfg Campaign: 11231946
Recall Date: Jul 15, 2019
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Corrective Action:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Additional Notes:
TL* THE CONTACT OWNS A 2018 KEYSTONE MONTANA. WHILE DRIVING 50 MPH, THE RV SLIDE OUT WAS SLIDING OUT FROM THE BOTTOM, THE SIDE PANEL WAS DETACHING, AND THE WHEEL WELL STARTED TO BEND, FLAP, AND DETACH DUE TO ONE SCREW POPPING OUT. IN ADDITION, THE CONTACT STATED THAT THE GROUND FAULT ELECTRICAL AND AIR CONDITION SYSTEM FAILED. THE CONTACT CALLED RV OUTLET USA DEALER, (LOCATED AT 4170 S BOSTON HWY, RINGGOLD, VA 24586, (434) 799-8721) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: J4703872. THE APPROXIMATE FAILURE MILEAGE WAS 2,282.
Mfg Campaign: 11231946
Recall Date: Jul 15, 2019
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MOTOR LEAKED OIL CAUSING ROOF TO BUBBLE.
Corrective Action:
MOTOR LEAKED OIL CAUSING ROOF TO BUBBLE.
Additional Notes:
MOTOR LEAKED OIL CAUSING ROOF TO BUBBLE.
Mfg Campaign: 11151961
Recall Date: Nov 16, 2018
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH THE MAT THE DOOR, CAME LOOSE AND CAME DOWN ON THE TOP OF MY HEAD. OTHER THAN THE PAIN OF THE BLOW I HAD NO OTHER OVERT SYMPTOMS, THERE WERE NOT EXTERNAL WOUNDS. WHAT I DIDN'T KNOW A THE TIME WAS THAT THE BLOW HAD STARTED A SLOW BRAIN BLEED. I DID FEEL HEADACHES, BUT THEY WERE ASSOCIATED WITH POSSIBLE BUSING TO THE SCALP, ULTIMATELY WHEN I TOOK SOME MOTRIN FOR ANOTHER PAIN, THAT THIN THE BLOOD ENOUGH TO CAUSE THE BLEEDING TO INCREASE AND I WAS LATER DIAGNOSED WITH A SUBDURAL HEMATOMA, THAT REQUIRED EMERGENCY SURGERY. *DT *TR .*BF *JB THE CONSUMER STATED THAT THERE ISN'T A SECOND LOCKING SYSTEM ON THE DOOR AND CURRENTLY THERE ARE TWO MAGNETS ATTACHED PER DOOR. *AS
Corrective Action:
ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH THE MAT THE DOOR, CAME LOOSE AND CAME DOWN ON THE TOP OF MY HEAD. OTHER THAN THE PAIN OF THE BLOW I HAD NO OTHER OVERT SYMPTOMS, THERE WERE NOT EXTERNAL WOUNDS. WHAT I DIDN'T KNOW A THE TIME WAS THAT THE BLOW HAD STARTED A SLOW BRAIN BLEED. I DID FEEL HEADACHES, BUT THEY WERE ASSOCIATED WITH POSSIBLE BUSING TO THE SCALP, ULTIMATELY WHEN I TOOK SOME MOTRIN FOR ANOTHER PAIN, THAT THIN THE BLOOD ENOUGH TO CAUSE THE BLEEDING TO INCREASE AND I WAS LATER DIAGNOSED WITH A SUBDURAL HEMATOMA, THAT REQUIRED EMERGENCY SURGERY. *DT *TR .*BF *JB THE CONSUMER STATED THAT THERE ISN'T A SECOND LOCKING SYSTEM ON THE DOOR AND CURRENTLY THERE ARE TWO MAGNETS ATTACHED PER DOOR. *AS
Additional Notes:
ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH THE MAT THE DOOR, CAME LOOSE AND CAME DOWN ON THE TOP OF MY HEAD. OTHER THAN THE PAIN OF THE BLOW I HAD NO OTHER OVERT SYMPTOMS, THERE WERE NOT EXTERNAL WOUNDS. WHAT I DIDN'T KNOW A THE TIME WAS THAT THE BLOW HAD STARTED A SLOW BRAIN BLEED. I DID FEEL HEADACHES, BUT THEY WERE ASSOCIATED WITH POSSIBLE BUSING TO THE SCALP, ULTIMATELY WHEN I TOOK SOME MOTRIN FOR ANOTHER PAIN, THAT THIN THE BLOOD ENOUGH TO CAUSE THE BLEEDING TO INCREASE AND I WAS LATER DIAGNOSED WITH A SUBDURAL HEMATOMA, THAT REQUIRED EMERGENCY SURGERY. *DT *TR .*BF *JB THE CONSUMER STATED THAT THERE ISN'T A SECOND LOCKING SYSTEM ON THE DOOR AND CURRENTLY THERE ARE TWO MAGNETS ATTACHED PER DOOR. *AS
Mfg Campaign: 11132761
Recall Date: Oct 1, 2018
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