Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
11 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Corrective Action:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Additional Notes:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Mfg Campaign: 11631774
Recall Date: Dec 20, 2024
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Corrective Action:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Additional Notes:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Mfg Campaign: 11631774
Recall Date: Dec 20, 2024
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Corrective Action:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Additional Notes:
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.
Mfg Campaign: 11631774
Recall Date: Dec 20, 2024
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sloppy assembly at the plant. the brace was installed TOO far from the grey holding tank and at an angle. The weight of the tank bent the frame member allowing the tank to fall out of its location. I called the factory they were ZERO help. if this tank full falls out of the coach while its going down the road someone could be killed. 39 gallons at 8.34 lbs per gallon equals 325 lbs that could hit another vehicle.
Corrective Action:
Sloppy assembly at the plant. the brace was installed TOO far from the grey holding tank and at an angle. The weight of the tank bent the frame member allowing the tank to fall out of its location. I called the factory they were ZERO help. if this tank full falls out of the coach while its going down the road someone could be killed. 39 gallons at 8.34 lbs per gallon equals 325 lbs that could hit another vehicle.
Additional Notes:
Sloppy assembly at the plant. the brace was installed TOO far from the grey holding tank and at an angle. The weight of the tank bent the frame member allowing the tank to fall out of its location. I called the factory they were ZERO help. if this tank full falls out of the coach while its going down the road someone could be killed. 39 gallons at 8.34 lbs per gallon equals 325 lbs that could hit another vehicle.
Mfg Campaign: 11455188
Recall Date: Mar 4, 2022
Keystone Rv Company
Defect Description:
EQUIPMENT:APPLIANCE:MICROWAVE/VENT HOOD
Potential Consequences:
The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.
Corrective Action:
The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.
Additional Notes:
The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.
Mfg Campaign: 11435511
Recall Date: Oct 5, 2021
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.
Corrective Action:
WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.
Additional Notes:
WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.
Mfg Campaign: 11218623
Recall Date: Jun 8, 2019
Keystone Rv Company
Defect Description:
STRUCTURE
Potential Consequences:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Corrective Action:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Additional Notes:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Mfg Campaign: 11079228
Recall Date: Mar 13, 2018
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Corrective Action:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Additional Notes:
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Mfg Campaign: 11079228
Recall Date: Mar 13, 2018
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT AVAILABLE.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT AVAILABLE.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT AVAILABLE.*DT*JB
Mfg Campaign: 11010678
Recall Date: Jul 26, 2017
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Mfg Campaign: 11003398
Recall Date: Jul 6, 2017
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.
Corrective Action:
THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.
Additional Notes:
THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.
Mfg Campaign: 10984601
Recall Date: May 9, 2017
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