Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
10 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Keystone Montana RV. The contact stated that the front driver’s side of the sidewall had started to detach. The contact stated that he was concerned that while driving, the sidewall might detach and cause an accident or injury. The manufacturer was not notified of the failure. The RV had not yet been diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2016 Keystone Montana RV. The contact stated that the front driver’s side of the sidewall had started to detach. The contact stated that he was concerned that while driving, the sidewall might detach and cause an accident or injury. The manufacturer was not notified of the failure. The RV had not yet been diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2016 Keystone Montana RV. The contact stated that the front driver’s side of the sidewall had started to detach. The contact stated that he was concerned that while driving, the sidewall might detach and cause an accident or injury. The manufacturer was not notified of the failure. The RV had not yet been diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 30,000.
Mfg Campaign: 11545700
Recall Date: Sep 20, 2023
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
I HAVE A 2016 KEYSTONE MONTANA 3402RL 5TH WHEEL AND ENCOUNTERED A SERIOUS SAFETY ISSUE THIS PAST JULY. WHILE TOWING FROM KENTUCKY BACK TO NY, I NOTICED MY REAR AXLE NOT TRACKING PROPERLY IN MY REAR VIEW MIRROR. I PULLED INTO AN INTERSTATE REST STOP AND FOUND THAT THE REAR SPRING BOLT ON THE PASSENGER SIDE REAR AXLE HAD BROKEN. IT WAS REPAIRED TEMPORARILY TO GET ME HOME AND I TOOK IT TO THE DEALER. THEY REPLACED IT WITH THE PROPER PARTS. IT IS A CORRECT TRACK SUSPENSION MANUFACTURED BY LIPPERT. THIS FALL BEFORE PUTTING THE CAMPER AWAY FOR THE WINTER, I CHECKED ALL OF THE BOLTS AND THE ONE THAT WAS JUST REPLACED IN JULY WAS ONLY FINGER TIGHT. THERE IS AN OBVIOUS ISSUE WITH THIS SUSPENSION AND FORTUNATELY, I DIDN'T HAVE ANY ACCIDENTS. I AM CONCERNED WITH WHAT COULD HAPPEN TO THOSE NOT WATCHING THEIR LOADS LIKE I DO. I CONTACTED LIPPERT TWICE AND RECEIVED NO RESPONSE AND HAVE PICTURES OF THE ISSUE. SPEAKING WITH THE MECHANIC WHO ASSISTED ME AT ROAD SIDE SAID THAT HE HAS ABOUT 4 OF THOSE ISSUES EACH WEEK AND HAD ANOTHER CALL FOR THE SAME ISSUE WHILE REPAIRING MINE. CAN YOU PLEASE HELP US AND EVERYONE ELSE WITH THIS SUSPENSION TO GET LIPPERT TO CORRECT THIS? ROADSIDE REPAIRS WERE NECESSARY AND EXTREMELY EXPENSIVE. ATTACHED ARE PHOTOS OF THE DAMAGE AND WHAT IT SHOULD LOOK LIKE. THERE IS NOTHING TO PREVENT THE NUT FROM LOOSENING. IT IS NOT A LOCKING NUT, NOR DOES IT HAVE ANY TYPE OF RETAINER. THANK YOU IN ADVANCE.
Corrective Action:
I HAVE A 2016 KEYSTONE MONTANA 3402RL 5TH WHEEL AND ENCOUNTERED A SERIOUS SAFETY ISSUE THIS PAST JULY. WHILE TOWING FROM KENTUCKY BACK TO NY, I NOTICED MY REAR AXLE NOT TRACKING PROPERLY IN MY REAR VIEW MIRROR. I PULLED INTO AN INTERSTATE REST STOP AND FOUND THAT THE REAR SPRING BOLT ON THE PASSENGER SIDE REAR AXLE HAD BROKEN. IT WAS REPAIRED TEMPORARILY TO GET ME HOME AND I TOOK IT TO THE DEALER. THEY REPLACED IT WITH THE PROPER PARTS. IT IS A CORRECT TRACK SUSPENSION MANUFACTURED BY LIPPERT. THIS FALL BEFORE PUTTING THE CAMPER AWAY FOR THE WINTER, I CHECKED ALL OF THE BOLTS AND THE ONE THAT WAS JUST REPLACED IN JULY WAS ONLY FINGER TIGHT. THERE IS AN OBVIOUS ISSUE WITH THIS SUSPENSION AND FORTUNATELY, I DIDN'T HAVE ANY ACCIDENTS. I AM CONCERNED WITH WHAT COULD HAPPEN TO THOSE NOT WATCHING THEIR LOADS LIKE I DO. I CONTACTED LIPPERT TWICE AND RECEIVED NO RESPONSE AND HAVE PICTURES OF THE ISSUE. SPEAKING WITH THE MECHANIC WHO ASSISTED ME AT ROAD SIDE SAID THAT HE HAS ABOUT 4 OF THOSE ISSUES EACH WEEK AND HAD ANOTHER CALL FOR THE SAME ISSUE WHILE REPAIRING MINE. CAN YOU PLEASE HELP US AND EVERYONE ELSE WITH THIS SUSPENSION TO GET LIPPERT TO CORRECT THIS? ROADSIDE REPAIRS WERE NECESSARY AND EXTREMELY EXPENSIVE. ATTACHED ARE PHOTOS OF THE DAMAGE AND WHAT IT SHOULD LOOK LIKE. THERE IS NOTHING TO PREVENT THE NUT FROM LOOSENING. IT IS NOT A LOCKING NUT, NOR DOES IT HAVE ANY TYPE OF RETAINER. THANK YOU IN ADVANCE.
Additional Notes:
I HAVE A 2016 KEYSTONE MONTANA 3402RL 5TH WHEEL AND ENCOUNTERED A SERIOUS SAFETY ISSUE THIS PAST JULY. WHILE TOWING FROM KENTUCKY BACK TO NY, I NOTICED MY REAR AXLE NOT TRACKING PROPERLY IN MY REAR VIEW MIRROR. I PULLED INTO AN INTERSTATE REST STOP AND FOUND THAT THE REAR SPRING BOLT ON THE PASSENGER SIDE REAR AXLE HAD BROKEN. IT WAS REPAIRED TEMPORARILY TO GET ME HOME AND I TOOK IT TO THE DEALER. THEY REPLACED IT WITH THE PROPER PARTS. IT IS A CORRECT TRACK SUSPENSION MANUFACTURED BY LIPPERT. THIS FALL BEFORE PUTTING THE CAMPER AWAY FOR THE WINTER, I CHECKED ALL OF THE BOLTS AND THE ONE THAT WAS JUST REPLACED IN JULY WAS ONLY FINGER TIGHT. THERE IS AN OBVIOUS ISSUE WITH THIS SUSPENSION AND FORTUNATELY, I DIDN'T HAVE ANY ACCIDENTS. I AM CONCERNED WITH WHAT COULD HAPPEN TO THOSE NOT WATCHING THEIR LOADS LIKE I DO. I CONTACTED LIPPERT TWICE AND RECEIVED NO RESPONSE AND HAVE PICTURES OF THE ISSUE. SPEAKING WITH THE MECHANIC WHO ASSISTED ME AT ROAD SIDE SAID THAT HE HAS ABOUT 4 OF THOSE ISSUES EACH WEEK AND HAD ANOTHER CALL FOR THE SAME ISSUE WHILE REPAIRING MINE. CAN YOU PLEASE HELP US AND EVERYONE ELSE WITH THIS SUSPENSION TO GET LIPPERT TO CORRECT THIS? ROADSIDE REPAIRS WERE NECESSARY AND EXTREMELY EXPENSIVE. ATTACHED ARE PHOTOS OF THE DAMAGE AND WHAT IT SHOULD LOOK LIKE. THERE IS NOTHING TO PREVENT THE NUT FROM LOOSENING. IT IS NOT A LOCKING NUT, NOR DOES IT HAVE ANY TYPE OF RETAINER. THANK YOU IN ADVANCE.
Mfg Campaign: 11286294
Recall Date: Dec 2, 2019
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
PURCHASED A 2016 KEYSTONE MONTANA HC RV ON 2/15/19. ALL FOUR TIRES APPEARED TO HAVE GOOD TREAD ON THEM AT TIME OF PURCHASE AND IN GOOD WORKING CONDITION. FIRST TRIP FROM ST. LOUIS TO MORTON MS IN JUNE 2019 WE EXPERIENCED A BLOWOUT ON THE WAY TO MORTON AND ONE BLOWOUT ON THE RETURN TRIP, ONE ON EACH SIDE OF THE RV, CAUSING EXTENSIVE DAMAGE. AFTER CONTACTING UNICORN TIRE (MANUFACTURER/DISTRIBUTOR), THE PRODUCT LIABILITY CLAIM DEPT HANDLED OUR CASE. A LOT OF DAMAGE HAD BEEN DONE TO THE RV AND WE REQUESTED THAT UNICORN BE HELD RESPONSIBLE. 1) THEY REQUESTED THE TIRES BE RETURNED TO THEM FOR INSPECTION - WE DID. 2) REQUESTED 2 ESTIMATES. ONE FOR $19,716.83 & $21,096.88 - WE SUBMITTED. ONE FROM PURCHASING DEALER & ONE FROM ANOTHER LOCAL DEALER. 3) PHOTOS-100+ SENT OF DAMAGES INSIDE AND OUT & TIRES. 4) DETAILED EXPLANATION. SENT 5)TIRE RECEIPTS FROM REPLACING THE DEFECTIVE TIRES. SENT. AFTER THEY REC'D THE TIRES THEY DETERMINED FAULT BEING TREAD SEPARATION. DIRECTLY AFTER THAT THEY SENT AN EMAIL STATING THEIR POLICY HAD CHANGED AND WE WOULD HAVE TO FILE WITH OUR INSURANCE AND HAVE THEM SUBROGATE. THE COPY OF THE "POLICY" IS A THREE SENTENCE JOKE. THEY OFFERED A SETTLEMENT OF $5,000 AND WANTED A RELEASE AGREEMENT SIGNED. WE DID NOT. WE FEEL THAT THEY HAVE ADMITTED FAULT HOWEVER ARE NOT TAKING THE RESPONSIBILITY THAT THE MALFUNCTIONING TIRES CAUSED. LUCKILY MY HUSBAND GOT THE RV UNDER CONTROL AND NO INJURIES HAPPENED. ALL WE ASKED IS THE DAMAGES BE RECTIFIED. WE HAVE ALL EMAILS AND DOCUMENTS AVAILABLE FOR REVIEW. IN TOTAL TWO IDENTICAL TIRES BLEW ON THE SAME TRIP, ONE ON EACH SIDE OF THE RV. BOTH TIRES HAD IDENTICAL REFERENCE INFORMATION. *TR*JB
Corrective Action:
PURCHASED A 2016 KEYSTONE MONTANA HC RV ON 2/15/19. ALL FOUR TIRES APPEARED TO HAVE GOOD TREAD ON THEM AT TIME OF PURCHASE AND IN GOOD WORKING CONDITION. FIRST TRIP FROM ST. LOUIS TO MORTON MS IN JUNE 2019 WE EXPERIENCED A BLOWOUT ON THE WAY TO MORTON AND ONE BLOWOUT ON THE RETURN TRIP, ONE ON EACH SIDE OF THE RV, CAUSING EXTENSIVE DAMAGE. AFTER CONTACTING UNICORN TIRE (MANUFACTURER/DISTRIBUTOR), THE PRODUCT LIABILITY CLAIM DEPT HANDLED OUR CASE. A LOT OF DAMAGE HAD BEEN DONE TO THE RV AND WE REQUESTED THAT UNICORN BE HELD RESPONSIBLE. 1) THEY REQUESTED THE TIRES BE RETURNED TO THEM FOR INSPECTION - WE DID. 2) REQUESTED 2 ESTIMATES. ONE FOR $19,716.83 & $21,096.88 - WE SUBMITTED. ONE FROM PURCHASING DEALER & ONE FROM ANOTHER LOCAL DEALER. 3) PHOTOS-100+ SENT OF DAMAGES INSIDE AND OUT & TIRES. 4) DETAILED EXPLANATION. SENT 5)TIRE RECEIPTS FROM REPLACING THE DEFECTIVE TIRES. SENT. AFTER THEY REC'D THE TIRES THEY DETERMINED FAULT BEING TREAD SEPARATION. DIRECTLY AFTER THAT THEY SENT AN EMAIL STATING THEIR POLICY HAD CHANGED AND WE WOULD HAVE TO FILE WITH OUR INSURANCE AND HAVE THEM SUBROGATE. THE COPY OF THE "POLICY" IS A THREE SENTENCE JOKE. THEY OFFERED A SETTLEMENT OF $5,000 AND WANTED A RELEASE AGREEMENT SIGNED. WE DID NOT. WE FEEL THAT THEY HAVE ADMITTED FAULT HOWEVER ARE NOT TAKING THE RESPONSIBILITY THAT THE MALFUNCTIONING TIRES CAUSED. LUCKILY MY HUSBAND GOT THE RV UNDER CONTROL AND NO INJURIES HAPPENED. ALL WE ASKED IS THE DAMAGES BE RECTIFIED. WE HAVE ALL EMAILS AND DOCUMENTS AVAILABLE FOR REVIEW. IN TOTAL TWO IDENTICAL TIRES BLEW ON THE SAME TRIP, ONE ON EACH SIDE OF THE RV. BOTH TIRES HAD IDENTICAL REFERENCE INFORMATION. *TR*JB
Additional Notes:
PURCHASED A 2016 KEYSTONE MONTANA HC RV ON 2/15/19. ALL FOUR TIRES APPEARED TO HAVE GOOD TREAD ON THEM AT TIME OF PURCHASE AND IN GOOD WORKING CONDITION. FIRST TRIP FROM ST. LOUIS TO MORTON MS IN JUNE 2019 WE EXPERIENCED A BLOWOUT ON THE WAY TO MORTON AND ONE BLOWOUT ON THE RETURN TRIP, ONE ON EACH SIDE OF THE RV, CAUSING EXTENSIVE DAMAGE. AFTER CONTACTING UNICORN TIRE (MANUFACTURER/DISTRIBUTOR), THE PRODUCT LIABILITY CLAIM DEPT HANDLED OUR CASE. A LOT OF DAMAGE HAD BEEN DONE TO THE RV AND WE REQUESTED THAT UNICORN BE HELD RESPONSIBLE. 1) THEY REQUESTED THE TIRES BE RETURNED TO THEM FOR INSPECTION - WE DID. 2) REQUESTED 2 ESTIMATES. ONE FOR $19,716.83 & $21,096.88 - WE SUBMITTED. ONE FROM PURCHASING DEALER & ONE FROM ANOTHER LOCAL DEALER. 3) PHOTOS-100+ SENT OF DAMAGES INSIDE AND OUT & TIRES. 4) DETAILED EXPLANATION. SENT 5)TIRE RECEIPTS FROM REPLACING THE DEFECTIVE TIRES. SENT. AFTER THEY REC'D THE TIRES THEY DETERMINED FAULT BEING TREAD SEPARATION. DIRECTLY AFTER THAT THEY SENT AN EMAIL STATING THEIR POLICY HAD CHANGED AND WE WOULD HAVE TO FILE WITH OUR INSURANCE AND HAVE THEM SUBROGATE. THE COPY OF THE "POLICY" IS A THREE SENTENCE JOKE. THEY OFFERED A SETTLEMENT OF $5,000 AND WANTED A RELEASE AGREEMENT SIGNED. WE DID NOT. WE FEEL THAT THEY HAVE ADMITTED FAULT HOWEVER ARE NOT TAKING THE RESPONSIBILITY THAT THE MALFUNCTIONING TIRES CAUSED. LUCKILY MY HUSBAND GOT THE RV UNDER CONTROL AND NO INJURIES HAPPENED. ALL WE ASKED IS THE DAMAGES BE RECTIFIED. WE HAVE ALL EMAILS AND DOCUMENTS AVAILABLE FOR REVIEW. IN TOTAL TWO IDENTICAL TIRES BLEW ON THE SAME TRIP, ONE ON EACH SIDE OF THE RV. BOTH TIRES HAD IDENTICAL REFERENCE INFORMATION. *TR*JB
Mfg Campaign: 11268729
Recall Date: Oct 15, 2019
Keystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.
Corrective Action:
METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.
Additional Notes:
METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.
Mfg Campaign: 11193303
Recall Date: Apr 2, 2019
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Corrective Action:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Additional Notes:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Mfg Campaign: 11191804
Recall Date: Mar 27, 2019
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Corrective Action:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Additional Notes:
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.
Mfg Campaign: 11191804
Recall Date: Mar 27, 2019
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TT
Mfg Campaign: 11110509
Recall Date: Jul 5, 2018
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIAN REPLACED THE TIRE WITH A SPARE. THE AAA TECHNICIAN STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT A PRODUCT LIABILITY FORM TO BE COMPLETED BY THE CONTACT. THE COMPLETED FORM AND THE FAILED TIRES WERE RETURNED TO THE MANUFACTURER. THE MANUFACTURER RESPONDED THAT THE TIRES WERE OVERLOADED OR UNDER INFLATED. WHILE TRAVELING TO GET NEW TIRES, THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER OF THE TRAILER STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIAN REPLACED THE TIRE WITH A SPARE. THE AAA TECHNICIAN STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT A PRODUCT LIABILITY FORM TO BE COMPLETED BY THE CONTACT. THE COMPLETED FORM AND THE FAILED TIRES WERE RETURNED TO THE MANUFACTURER. THE MANUFACTURER RESPONDED THAT THE TIRES WERE OVERLOADED OR UNDER INFLATED. WHILE TRAVELING TO GET NEW TIRES, THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER OF THE TRAILER STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIAN REPLACED THE TIRE WITH A SPARE. THE AAA TECHNICIAN STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT A PRODUCT LIABILITY FORM TO BE COMPLETED BY THE CONTACT. THE COMPLETED FORM AND THE FAILED TIRES WERE RETURNED TO THE MANUFACTURER. THE MANUFACTURER RESPONDED THAT THE TIRES WERE OVERLOADED OR UNDER INFLATED. WHILE TRAVELING TO GET NEW TIRES, THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER OF THE TRAILER STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Mfg Campaign: 11102863
Recall Date: Jun 20, 2018
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
TRAILER IS LESS THAN A YEAR OLD. CAME ORIGINAL WITH TRAILER KING TIRES. DATE CODE 1015. ON JULY 21ST, 2017. I CHECKED TIRE PSI BEFORE LEAVING OVERNIGHT STAY. ALL TIRES WERE BETWEEN 78-80PSI. AFTER 49-50 MILES INTO TRIP ON I 75 NORTH BOUND. THE RR TIRE BLEW OUT. ROAD SPEED AT WHICH TIRE WAS RUN WAS BETWEEN 64-66 MPH. WE WERE AT 65 MPH WHEN BLOW-OUT OCCURRED. NO DEBRIS IN ROADWAY. CHANGED TIRE & DROVE TO NEAREST SERVICE FOR REPLACEMENT TIRE. AT THIS SERVICE I NOTICED RUST IN BELT PACKAGE. LIKE THIS TIRE WAS ASSEMBLED WITH RUSTED BELTS. ON RETURN TRIP HOME JULY 24TH. STOPPING AFTER 2 HOUR DRIVE AT REST AREA SOUTH OF OCALA,FL. I DID A WALK AROUND INSPECTION & NOTICED THE LF TIRE BELT SEPARATING. TIRE PSI WAS 78. NO DAMAGE TO TIRE. RELEASED AIR FROM TIRE TO AVOID INJURY & DROVE TO NEAREST SERVICE. HAD REMAINING TRAILER KING TIRES REPLACED.
Corrective Action:
TRAILER IS LESS THAN A YEAR OLD. CAME ORIGINAL WITH TRAILER KING TIRES. DATE CODE 1015. ON JULY 21ST, 2017. I CHECKED TIRE PSI BEFORE LEAVING OVERNIGHT STAY. ALL TIRES WERE BETWEEN 78-80PSI. AFTER 49-50 MILES INTO TRIP ON I 75 NORTH BOUND. THE RR TIRE BLEW OUT. ROAD SPEED AT WHICH TIRE WAS RUN WAS BETWEEN 64-66 MPH. WE WERE AT 65 MPH WHEN BLOW-OUT OCCURRED. NO DEBRIS IN ROADWAY. CHANGED TIRE & DROVE TO NEAREST SERVICE FOR REPLACEMENT TIRE. AT THIS SERVICE I NOTICED RUST IN BELT PACKAGE. LIKE THIS TIRE WAS ASSEMBLED WITH RUSTED BELTS. ON RETURN TRIP HOME JULY 24TH. STOPPING AFTER 2 HOUR DRIVE AT REST AREA SOUTH OF OCALA,FL. I DID A WALK AROUND INSPECTION & NOTICED THE LF TIRE BELT SEPARATING. TIRE PSI WAS 78. NO DAMAGE TO TIRE. RELEASED AIR FROM TIRE TO AVOID INJURY & DROVE TO NEAREST SERVICE. HAD REMAINING TRAILER KING TIRES REPLACED.
Additional Notes:
TRAILER IS LESS THAN A YEAR OLD. CAME ORIGINAL WITH TRAILER KING TIRES. DATE CODE 1015. ON JULY 21ST, 2017. I CHECKED TIRE PSI BEFORE LEAVING OVERNIGHT STAY. ALL TIRES WERE BETWEEN 78-80PSI. AFTER 49-50 MILES INTO TRIP ON I 75 NORTH BOUND. THE RR TIRE BLEW OUT. ROAD SPEED AT WHICH TIRE WAS RUN WAS BETWEEN 64-66 MPH. WE WERE AT 65 MPH WHEN BLOW-OUT OCCURRED. NO DEBRIS IN ROADWAY. CHANGED TIRE & DROVE TO NEAREST SERVICE FOR REPLACEMENT TIRE. AT THIS SERVICE I NOTICED RUST IN BELT PACKAGE. LIKE THIS TIRE WAS ASSEMBLED WITH RUSTED BELTS. ON RETURN TRIP HOME JULY 24TH. STOPPING AFTER 2 HOUR DRIVE AT REST AREA SOUTH OF OCALA,FL. I DID A WALK AROUND INSPECTION & NOTICED THE LF TIRE BELT SEPARATING. TIRE PSI WAS 78. NO DAMAGE TO TIRE. RELEASED AIR FROM TIRE TO AVOID INJURY & DROVE TO NEAREST SERVICE. HAD REMAINING TRAILER KING TIRES REPLACED.
Mfg Campaign: 11010412
Recall Date: Jul 24, 2017
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CENTRAL A/C SYSTEM ALLOWS RAIN-WATER TO COME INTO THE COACH THRU THE EXTERIOR SHROUD HOUSING AND IT FLOWS/DRIPS INTO THE AIR RETURN IN THE CEILING (WHERE THERE IS ALSO ELECTRICAL/WIRING) AND THE RAIN WATER THEN RUNS TO THE AIR FILTER, SATURATES IT AND THEN DRIPS ONTO THE TOP OF THE KITCHEN CABINETS, DOWN THE WALL TO THE STOVE AND COUNTER IN THE KITCHEN. THIS MAY RESULT IN A SAFETY ISSUE SOON DUE TO THE ELECTRICAL WIRING AT THE ENTRY LOCATION (A RETRANGLE CUTOUT ON THE ROOF WHERE THE A/C MARRIES TO THE RUBBER ROOF. ALSO, THE EXPOSURE TO WATER WHERE I LIVE IN SW FLORIDA NOW MAY HAVE CAUSED "MOLD" TO BEGIN GROWING INSIDE MY WALL AND THE CEILING AND ROOF MATERIALS. UPON TAKING RV TO A CERTIFIED DEALER, THEY FOUND A 3" HOLD TORN AWAY UNDER THE A/C SYSTEM WITH A HOLE IN THE CENTER OF THE EXPOSED WOOD ROOF MATERIALS. AFTER THEY PATCHED THE HOLE THE COACH WAS FOUND TO STILL LEAK WATER INSIDE THE COACH DURING A RAIN STORM. 6 WEEKS LATER AT A DIFFERENT CERTIFIED DEALER, A WATER TEST WAS PERFORMED WITH THE TECH AND OWNER PRESENT WHERE AS THE COACH IS STILL LEAKING, NOW THRU THE EXTERIOR SHROUD ALLOWING THE WATER INTRUSION INTO THE COACH. AGAIN, THERE IS WIRING PRESENT AT THE PLACE OF ENTRY OF THE WATER. WATER & ELECTRICAL SYSTEMS ARE A HAZARD. COULD CAUSE A FIRE OR A ELECTRICAL SHORT TO HAPPEN AT ANY TIME THE COACH IS IN USE. THE COACH WAS INITIALLY PARKED IN A CAMPGROUND WHEN THE PROBLEM WAS DISCOVERED. THE WHOLE IN THE RUBBER ROOF WAS CAUSED BY A FACTORY WORKER OR PROCESS. THE "SHROUD" ISSUE SEEMS TO BE A DESIGN FLAW. I AM UNABLE TO SNAP A PICTURE OF THE SHROUD PROBLEM DUE TO TIGHT CONFINED AREA (1" SPACE IN THE AIR RETURNS ABOVE THE CABINETS). ATTACHED PHOTO OF THE HOLE IN RUBBER MATERIALS. HOWEVER THE RECTANGLE CUTOUT FOR THE A/C SHOWS THE WIRING THAT IS IN CLOSE RANGE OF THE WATER COMING INTO THE COACH THRU THIS CUTOUT.
Corrective Action:
CENTRAL A/C SYSTEM ALLOWS RAIN-WATER TO COME INTO THE COACH THRU THE EXTERIOR SHROUD HOUSING AND IT FLOWS/DRIPS INTO THE AIR RETURN IN THE CEILING (WHERE THERE IS ALSO ELECTRICAL/WIRING) AND THE RAIN WATER THEN RUNS TO THE AIR FILTER, SATURATES IT AND THEN DRIPS ONTO THE TOP OF THE KITCHEN CABINETS, DOWN THE WALL TO THE STOVE AND COUNTER IN THE KITCHEN. THIS MAY RESULT IN A SAFETY ISSUE SOON DUE TO THE ELECTRICAL WIRING AT THE ENTRY LOCATION (A RETRANGLE CUTOUT ON THE ROOF WHERE THE A/C MARRIES TO THE RUBBER ROOF. ALSO, THE EXPOSURE TO WATER WHERE I LIVE IN SW FLORIDA NOW MAY HAVE CAUSED "MOLD" TO BEGIN GROWING INSIDE MY WALL AND THE CEILING AND ROOF MATERIALS. UPON TAKING RV TO A CERTIFIED DEALER, THEY FOUND A 3" HOLD TORN AWAY UNDER THE A/C SYSTEM WITH A HOLE IN THE CENTER OF THE EXPOSED WOOD ROOF MATERIALS. AFTER THEY PATCHED THE HOLE THE COACH WAS FOUND TO STILL LEAK WATER INSIDE THE COACH DURING A RAIN STORM. 6 WEEKS LATER AT A DIFFERENT CERTIFIED DEALER, A WATER TEST WAS PERFORMED WITH THE TECH AND OWNER PRESENT WHERE AS THE COACH IS STILL LEAKING, NOW THRU THE EXTERIOR SHROUD ALLOWING THE WATER INTRUSION INTO THE COACH. AGAIN, THERE IS WIRING PRESENT AT THE PLACE OF ENTRY OF THE WATER. WATER & ELECTRICAL SYSTEMS ARE A HAZARD. COULD CAUSE A FIRE OR A ELECTRICAL SHORT TO HAPPEN AT ANY TIME THE COACH IS IN USE. THE COACH WAS INITIALLY PARKED IN A CAMPGROUND WHEN THE PROBLEM WAS DISCOVERED. THE WHOLE IN THE RUBBER ROOF WAS CAUSED BY A FACTORY WORKER OR PROCESS. THE "SHROUD" ISSUE SEEMS TO BE A DESIGN FLAW. I AM UNABLE TO SNAP A PICTURE OF THE SHROUD PROBLEM DUE TO TIGHT CONFINED AREA (1" SPACE IN THE AIR RETURNS ABOVE THE CABINETS). ATTACHED PHOTO OF THE HOLE IN RUBBER MATERIALS. HOWEVER THE RECTANGLE CUTOUT FOR THE A/C SHOWS THE WIRING THAT IS IN CLOSE RANGE OF THE WATER COMING INTO THE COACH THRU THIS CUTOUT.
Additional Notes:
CENTRAL A/C SYSTEM ALLOWS RAIN-WATER TO COME INTO THE COACH THRU THE EXTERIOR SHROUD HOUSING AND IT FLOWS/DRIPS INTO THE AIR RETURN IN THE CEILING (WHERE THERE IS ALSO ELECTRICAL/WIRING) AND THE RAIN WATER THEN RUNS TO THE AIR FILTER, SATURATES IT AND THEN DRIPS ONTO THE TOP OF THE KITCHEN CABINETS, DOWN THE WALL TO THE STOVE AND COUNTER IN THE KITCHEN. THIS MAY RESULT IN A SAFETY ISSUE SOON DUE TO THE ELECTRICAL WIRING AT THE ENTRY LOCATION (A RETRANGLE CUTOUT ON THE ROOF WHERE THE A/C MARRIES TO THE RUBBER ROOF. ALSO, THE EXPOSURE TO WATER WHERE I LIVE IN SW FLORIDA NOW MAY HAVE CAUSED "MOLD" TO BEGIN GROWING INSIDE MY WALL AND THE CEILING AND ROOF MATERIALS. UPON TAKING RV TO A CERTIFIED DEALER, THEY FOUND A 3" HOLD TORN AWAY UNDER THE A/C SYSTEM WITH A HOLE IN THE CENTER OF THE EXPOSED WOOD ROOF MATERIALS. AFTER THEY PATCHED THE HOLE THE COACH WAS FOUND TO STILL LEAK WATER INSIDE THE COACH DURING A RAIN STORM. 6 WEEKS LATER AT A DIFFERENT CERTIFIED DEALER, A WATER TEST WAS PERFORMED WITH THE TECH AND OWNER PRESENT WHERE AS THE COACH IS STILL LEAKING, NOW THRU THE EXTERIOR SHROUD ALLOWING THE WATER INTRUSION INTO THE COACH. AGAIN, THERE IS WIRING PRESENT AT THE PLACE OF ENTRY OF THE WATER. WATER & ELECTRICAL SYSTEMS ARE A HAZARD. COULD CAUSE A FIRE OR A ELECTRICAL SHORT TO HAPPEN AT ANY TIME THE COACH IS IN USE. THE COACH WAS INITIALLY PARKED IN A CAMPGROUND WHEN THE PROBLEM WAS DISCOVERED. THE WHOLE IN THE RUBBER ROOF WAS CAUSED BY A FACTORY WORKER OR PROCESS. THE "SHROUD" ISSUE SEEMS TO BE A DESIGN FLAW. I AM UNABLE TO SNAP A PICTURE OF THE SHROUD PROBLEM DUE TO TIGHT CONFINED AREA (1" SPACE IN THE AIR RETURNS ABOVE THE CABINETS). ATTACHED PHOTO OF THE HOLE IN RUBBER MATERIALS. HOWEVER THE RECTANGLE CUTOUT FOR THE A/C SHOWS THE WIRING THAT IS IN CLOSE RANGE OF THE WATER COMING INTO THE COACH THRU THIS CUTOUT.
Mfg Campaign: 11005442
Recall Date: Jul 15, 2017
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