KEYSTONE MONTANA HIGH COUNTRY 2021

Complete listing of complaints and recalls for this vehicle

2
Complaints
9
Recalls

Complaints & Recalls

2 Complaints 9 Recalls

Official Safety Recalls - Important!

9 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 24V234000 SAFETY RECALL
10.9K Vehicles Affected
Recall Date: Mar 27, 2024
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.

Potential Risk:
A circuit board that overheats increases the risk of a fire.
FREE Recall Solution:
Dealers can remove the LED backlights or terminate the circuit for the red LED lights, free of charge. Owner notification letters were mailed May 2, 2024. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-452.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 24-452
Notice Date: May 2, 2024
Recall Date: Mar 27, 2024
Keystone Rv Company
NHTSA Campaign: 21V368000 SAFETY RECALL
3.3K Vehicles Affected
Recall Date: May 19, 2021
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2021 High Country Montana trailers. The 120VAC wiring connectors for the slide room circuit were not mounted properly, which can allow water to enter the electrical connections.

Potential Risk:
Wet electrical connections can increase the risk of a fire.
FREE Recall Solution:
Dealers will inspect the connectors, and mount the connectors to the frame, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-409.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 21-409
Notice Date: Jun 18, 2021
Recall Date: May 19, 2021

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11465382 Other
May 20, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

This for a fifth wheel. I had a fire sparked from the 120V connection in my camper. Luckily I was at my campsite and it happened during the day, and I was able to extinguish the fire before it got worse. I paid for the repair and I am still waiting for reimbursement from manufacturer. I also stated to them that I wanted my unit inspected because of the safety concerns. The camper has a recall that has to do with wiring that I was told I need it to take care of myself by contacting a servicing dealer. I have tried reaching out to two dealers with no response. Due to the nature of the recall and the fire I already had, it is my opinion that Keystone isn’t taking this matter serious. This fire could have caused severed bodily harm if not acted upon promptly. Safety recall 21V-368; Safety advisory 21-409; June 18, 2021.

Corrective Action:

This for a fifth wheel. I had a fire sparked from the 120V connection in my camper. Luckily I was at my campsite and it happened during the day, and I was able to extinguish the fire before it got worse. I paid for the repair and I am still waiting for reimbursement from manufacturer. I also stated to them that I wanted my unit inspected because of the safety concerns. The camper has a recall that has to do with wiring that I was told I need it to take care of myself by contacting a servicing dealer. I have tried reaching out to two dealers with no response. Due to the nature of the recall and the fire I already had, it is my opinion that Keystone isn’t taking this matter serious. This fire could have caused severed bodily harm if not acted upon promptly. Safety recall 21V-368; Safety advisory 21-409; June 18, 2021.

Additional Notes:

This for a fifth wheel. I had a fire sparked from the 120V connection in my camper. Luckily I was at my campsite and it happened during the day, and I was able to extinguish the fire before it got worse. I paid for the repair and I am still waiting for reimbursement from manufacturer. I also stated to them that I wanted my unit inspected because of the safety concerns. The camper has a recall that has to do with wiring that I was told I need it to take care of myself by contacting a servicing dealer. I have tried reaching out to two dealers with no response. Due to the nature of the recall and the fire I already had, it is my opinion that Keystone isn’t taking this matter serious. This fire could have caused severed bodily harm if not acted upon promptly. Safety recall 21V-368; Safety advisory 21-409; June 18, 2021.

Manufacturer: KEYSTONE
Mfg Campaign: 11465382
Notice Date: May 20, 2022
Recall Date: May 20, 2022
Keystone Rv Company
Campaign: 11442211 Other
Dec 1, 2021
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.

Corrective Action:

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.

Additional Notes:

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.

Manufacturer: KEYSTONE
Mfg Campaign: 11442211
Notice Date: Dec 1, 2021
Recall Date: Dec 1, 2021

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