KEYSTONE HIDEOUT 2019

Complete listing of complaints and recalls for this vehicle

2
Complaints
5
Recalls

Complaints & Recalls

2 Complaints 5 Recalls

Official Safety Recalls - Important!

5 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 21V708000 SAFETY RECALL
95.9K Vehicles Affected
Recall Date: Sep 13, 2021
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 21-414
Notice Date: Feb 25, 2022
Recall Date: Sep 13, 2021
Keystone Rv Company
NHTSA Campaign: 19V611000 SAFETY RECALL
67 Vehicles Affected
Recall Date: Aug 21, 2019
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2019-2020 Hideout 25TH toy haulers. The trailers may be missing the Special Transportation Provision warning label in the garage area.

Potential Risk:
If the warning label is missing, occupants may not be cautioned that vehicles and equipment powered by internal combustion engines placed in recreational vehicles can cause carbon monoxide poisoning or asphyxiation, which could result in death or serious injury. The flammable liquids used to power these items can cause a fire or explosion, which can result in death or serious injury.
FREE Recall Solution:
Keystone will notify owners, and dealers will provide the Special Transportation Provision warning labels, free of charge. The recall began on September 3, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-359.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 19-359
Notice Date: Sep 3, 2019
Recall Date: Aug 21, 2019
Keystone Rv Company
NHTSA Campaign: 18V843000 SAFETY RECALL
982 Vehicles Affected
Recall Date: Nov 28, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.

Potential Risk:
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
FREE Recall Solution:
Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 18-340
Notice Date: Jan 16, 2019
Recall Date: Nov 28, 2018
Keystone Rv Company
NHTSA Campaign: 18V723000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Oct 15, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Potential Risk:
If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
FREE Recall Solution:
Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-334.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 18-334
Notice Date: Nov 16, 2018
Recall Date: Oct 15, 2018

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11665963 Other
Jun 10, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Corrective Action:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Additional Notes:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Manufacturer: KEYSTONE
Mfg Campaign: 11665963
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
Keystone Rv Company
Campaign: 11665963 Other
Jun 10, 2025
Defect Description:

STRUCTURE

Potential Consequences:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Corrective Action:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Additional Notes:

Weld on frame of 5th wheel attachment. Hitch I beam tore loose from cross member tubing, tearing the tubing completely apart. Crossmember broke at hitch attachment point. Had we not caught it when stopping to camp, the trailer could have broken loose from the truck injuring us or anyone behind us on the road.

Manufacturer: KEYSTONE
Mfg Campaign: 11665963
Notice Date: Jun 10, 2025
Recall Date: Jun 10, 2025
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