Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24-452
Recall Date: Mar 27, 2024
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Carbon, Fuzion, Impact, and Raptor travel trailers. The fuel station controller may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23-439
Recall Date: Feb 15, 2023
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-437
Recall Date: Sep 29, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Alpine, Impact, Arcadia, Avalanche, Fuzion, and Passport travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-428
Recall Date: Mar 31, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-423
Recall Date: Mar 11, 2022
Consumer Complaints
4 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Corrective Action:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Additional Notes:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Mfg Campaign: 11596200
Recall Date: Jun 24, 2024
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Corrective Action:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Additional Notes:
The frame has broke on this camper, Keystone knows it has an issue with the welding not being correct, they sent out a TSB for this because of the large number of incidences. This then causes many other items to break when frame is broke, including slide outs, roofs and doors and interior walls. Rain gets into doors and mold develops too. ****Also the fuse box for the camper is located behind a slide out. Once the slide out is in it is impossible to access the fuse box which is a major safety and fire concerns. We have had this happen when a continuing electrical issue caused us to not be able to move the slide out to get to the fuse box. An electrical issue that is never fixed properly each of the many times we have had our camper in to be fixed. Our camper is at the service dept now for 9 months and still isn’t repaired.
Mfg Campaign: 11596200
Recall Date: Jun 24, 2024
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Corrective Action:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Additional Notes:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Mfg Campaign: 11570472
Recall Date: Feb 7, 2024
Keystone Rv Company
Defect Description:
STRUCTURE
Potential Consequences:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Corrective Action:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Additional Notes:
We had owned our $100k+ RV for 500 miles and had a frame failure at the common area on the Lippert 5th wheel frames. Keystone Fuzion was informed of what they call "frame flex". This frame failure happened above the pin box where the frame droped to the main frame. Welds were broken and side walls cracked. Lippert and Keystone knew about the problems as there is a fix but they continue to produce these frames. This has a high potentional for a catastrophic failure while driving down the road.
Mfg Campaign: 11570472
Recall Date: Feb 7, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury