Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-437
Recall Date: Sep 29, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-382
Recall Date: Jul 24, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-381
Recall Date: Jul 7, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-375
Recall Date: Jun 12, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018-2020 Fuzion 429 recreational trailers. The wiring harness to the power center may have been pinched between the floor framing and chassis beam, potentially damaging the wiring harness.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19-351
Recall Date: May 23, 2019
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Keystone Fuzion RV has a structural issue. I have been following other owners and there seems to be many RV’s with the same crack under the Master Bedroom. The crack appeared after transport I would not want to be the cause of an accident if the crack continued across the body and it detaching from the RV while being transporting and causing serious injury or death. I would like this investigated for not only my safety but the safety of other on the road.
Corrective Action:
The Keystone Fuzion RV has a structural issue. I have been following other owners and there seems to be many RV’s with the same crack under the Master Bedroom. The crack appeared after transport I would not want to be the cause of an accident if the crack continued across the body and it detaching from the RV while being transporting and causing serious injury or death. I would like this investigated for not only my safety but the safety of other on the road.
Additional Notes:
The Keystone Fuzion RV has a structural issue. I have been following other owners and there seems to be many RV’s with the same crack under the Master Bedroom. The crack appeared after transport I would not want to be the cause of an accident if the crack continued across the body and it detaching from the RV while being transporting and causing serious injury or death. I would like this investigated for not only my safety but the safety of other on the road.
Mfg Campaign: 11517324
Recall Date: Apr 16, 2023
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back in April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.
Corrective Action:
Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back in April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.
Additional Notes:
Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back in April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.
Mfg Campaign: 11424513
Recall Date: Jul 12, 2021
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