Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2016-2019 Keystone Impact and Fuzion recreational trailers. The wiring for the electric brakes may contact the tires or wheels, causing damage to the wires, potentially reducing the trailer's braking ability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-330
Recall Date: Sep 20, 2018
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16-274
Recall Date: Dec 16, 2016
Consumer Complaints
3 ComplaintsKeystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB
Corrective Action:
ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB
Additional Notes:
ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB
Mfg Campaign: 11206436
Recall Date: May 9, 2019
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11192480
Recall Date: Mar 29, 2019
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR
Corrective Action:
NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR
Additional Notes:
NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR
Mfg Campaign: 11098396
Recall Date: May 29, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury