KEYSTONE FUZION 2017

Complete listing of complaints and recalls for this vehicle

3
Complaints
3
Recalls

Complaints & Recalls

3 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 18V651000 SAFETY RECALL
5.2K Vehicles Affected
Recall Date: Sep 20, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2016-2019 Keystone Impact and Fuzion recreational trailers. The wiring for the electric brakes may contact the tires or wheels, causing damage to the wires, potentially reducing the trailer's braking ability.

Potential Risk:
A loss of braking ability can increase the risk of a crash.
FREE Recall Solution:
Keystone will notify owners, and dealers will inspect the wiring for damage, making repairs as necessary, install wiring protection and re-route the wiring, free of charge. The recall began October 22, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-330.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 18-330
Notice Date: Oct 22, 2018
Recall Date: Sep 20, 2018
Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 16V908000 SAFETY RECALL
1.6K Vehicles Affected
Recall Date: Dec 16, 2016
Safety Issue:

Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.

Potential Risk:
If the door does not open as expected, there would be an increased risk of injury to those in the door's path.
FREE Recall Solution:
Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-274.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 16-274
Notice Date: Jan 13, 2017
Recall Date: Dec 16, 2016

Consumer Complaints

3 Complaints
Keystone Rv Company
Campaign: 11206436 Other
May 9, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB

Corrective Action:

ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB

Additional Notes:

ELECTRICAL WIRING IN THE UNDER BELLY OF THE RV IS ROUTED AND PINCHED BETWEEN THE FRAME CROSSMEMBERS AND WASTEWATER HOLDING TANK. THIS CREATES FRAYING OF THE THE ELECTRICAL WIRE COVERING WHICH IS RESULTING IN THE WIRES BEING BROKEN AND RESULT IN FIRE OR ELECTRICAL SHOCK. WIRING SHOULD BE RAN IN A MANNER WHERE IT IS PROTECTED FROM BEING PINCHED AND/OR WEARING ON METAL CROSSMEMBERS.*DT *DT*JB CONSUMER STATED KEYSTONE WANTED THE CONSUMER TO BRING IT IN FOR WIRING INSPECTION.*JB *DT*DT*JB

Manufacturer: KEYSTONE
Mfg Campaign: 11206436
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Keystone Rv Company
Campaign: 11192480 Other
Mar 29, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.

Corrective Action:

TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.

Additional Notes:

TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V651000 (SERVICE BRAKES,). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN.

Manufacturer: KEYSTONE
Mfg Campaign: 11192480
Notice Date: Mar 29, 2019
Recall Date: Mar 29, 2019
Keystone Rv Company
Campaign: 11098396 Other
May 29, 2018
Defect Description:

SERVICE BRAKES

Potential Consequences:

NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR

Corrective Action:

NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR

Additional Notes:

NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTACT WITH TIRE AND WERE ABRADED THROUGH. THIS LEFT 2 OF THE 3 AXLES WITHOUT BRAKES. THE 3RD AXLE WAS WEARING THROUGH AND PICTURES ARE ATTACHED. NO UPGRADES OR CHANGES TO THE BRAKES SINCE PURCHASE HAVE OCCURRED, THIS IS HOW MANUFACTURER INSTALLED BRAKING SYSTEM AND COULD AFFECT MORE UNITS. THERE ARE PICTURES AVAILABLE BUT UNABLE TO UPLOAD THEM AT THIS TIME. THE ACTUAL MODEL IS 2017 FUZION MODEL 420. *TT *TR

Manufacturer: KEYSTONE
Mfg Campaign: 11098396
Notice Date: May 29, 2018
Recall Date: May 29, 2018

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