Complaints & Recalls
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD THE UNIT WEIGHED PREVIOUSLY AS WAS WELL UNDER GVWR.
Corrective Action:
DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD THE UNIT WEIGHED PREVIOUSLY AS WAS WELL UNDER GVWR.
Additional Notes:
DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD THE UNIT WEIGHED PREVIOUSLY AS WAS WELL UNDER GVWR.
Mfg Campaign: 11034433
Recall Date: Oct 18, 2017
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.
Corrective Action:
A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.
Additional Notes:
A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.
Mfg Campaign: 11034446
Recall Date: Oct 18, 2017
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