KEYSTONE CROSSROADS REDWOOD 2021

Complete listing of complaints and recalls for this vehicle

2
Complaints
2
Recalls

Complaints & Recalls

2 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 21V015000 SAFETY RECALL
209 Vehicles Affected
Recall Date: Jan 20, 2021
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2021 Crossroads Redwood 3401RL, 3901MB, 3901WB, 3911RL, 3951MB, 3951WB, 3981FK, 3991RD, 4001LK, 4150RD recreational trailers, built on D80 Dexter Axles. The U-bolts on these axles may have been improperly torqued, causing the bolts to loosen and the axle to slide.

Potential Risk:
If the axle moves, poor vehicle handling may result, increasing the risk of a crash.
FREE Recall Solution:
Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 21-394
Notice Date: Feb 8, 2021
Recall Date: Jan 20, 2021

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11440893 Other
Nov 18, 2021
Defect Description:

STRUCTURE

Potential Consequences:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Corrective Action:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Additional Notes:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Manufacturer: KEYSTONE
Mfg Campaign: 11440893
Notice Date: Nov 18, 2021
Recall Date: Nov 18, 2021
Keystone Rv Company
Campaign: 11440893 Other
Nov 18, 2021
Defect Description:

SUSPENSION

Potential Consequences:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Corrective Action:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Additional Notes:

The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.

Manufacturer: KEYSTONE
Mfg Campaign: 11440893
Notice Date: Nov 18, 2021
Recall Date: Nov 18, 2021

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