Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-430
Recall Date: Mar 31, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-414
Recall Date: Sep 13, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-411
Recall Date: May 24, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021 Cougar 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21-403
Recall Date: Mar 16, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2021 Cougar 22MLS, 22RBS, 25RDS, 26RBS, 26RKS, 27RES, 29BHS, 30RKD, 31MBS, 32RLI and 34TSB recreational trailers equipped with a Solar Prep or an off-the-grid "OTG" Solar Camping Package. The Solar Prep wiring to the 12VDC breakers located by the battery may not be connected to the protected side of the breaker.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21-392
Recall Date: Dec 18, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-389
Recall Date: Oct 30, 2020
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-377
Recall Date: May 26, 2020
Consumer Complaints
3 ComplaintsKeystone Rv Company
Defect Description:
TIRES
Potential Consequences:
New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER
Corrective Action:
New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER
Additional Notes:
New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER
Mfg Campaign: 11466606
Recall Date: May 29, 2022
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous increase in propane supply levels causing heating equipment to overheat. No inspection has taken place because manufacturer cites lack of replacement parts for warranty replacement.
Corrective Action:
Spontaneous increase in propane supply levels causing heating equipment to overheat. No inspection has taken place because manufacturer cites lack of replacement parts for warranty replacement.
Additional Notes:
Spontaneous increase in propane supply levels causing heating equipment to overheat. No inspection has taken place because manufacturer cites lack of replacement parts for warranty replacement.
Mfg Campaign: 11459460
Recall Date: Apr 3, 2022
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.
Corrective Action:
I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.
Additional Notes:
I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.
Mfg Campaign: 11386578
Recall Date: Jan 5, 2021
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