Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Sprinter, Springdale, Bullet, Cougar, Hideout, and Passport trailers and 2015-2016 Dutchmen Aspen, Coleman, Denali, Razorback, Rubicon, and Voltage trailers. For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under Associated Documents. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15-230
Recall Date: Apr 7, 2015
Consumer Complaints
9 ComplaintsKeystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Corrective Action:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Additional Notes:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Mfg Campaign: 11578572
Recall Date: Mar 20, 2024
Keystone Rv Company
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Corrective Action:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Additional Notes:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Mfg Campaign: 11578572
Recall Date: Mar 20, 2024
Keystone Rv Company
Defect Description:
EQUIPMENT:APPLIANCE:REFRIGERATOR
Potential Consequences:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Corrective Action:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Additional Notes:
The domestic refrigerator on this 2016 KEYSTONE RV caught on fire while traveling.
Mfg Campaign: 11578572
Recall Date: Mar 20, 2024
Keystone Rv Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN
Corrective Action:
2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN
Additional Notes:
2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN
Mfg Campaign: 10918253
Recall Date: Jun 26, 2017
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/06/17*LJ UPDATED 6/29/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/06/17*LJ UPDATED 6/29/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/06/17*LJ UPDATED 6/29/18*JB
Mfg Campaign: 10920372
Recall Date: Oct 31, 2016
Keystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Mfg Campaign: 10906328
Recall Date: Sep 14, 2016
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Mfg Campaign: 10906328
Recall Date: Sep 14, 2016
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Corrective Action:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Additional Notes:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Mfg Campaign: 10747990
Recall Date: Aug 11, 2015
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Corrective Action:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Additional Notes:
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WORK AND THEY HAD A SECOND 2016 TRAILER ON THEIR LOT WHICH THE BRAKES DID NOT FUNCTION EITHER AND THEY WERE SCARED TO SALE IT. I REVIEWED THE BRAKES MYSELF THEY WEEKEND AND DISCOVERED THAT THE WIRING USED BY THE MANUFACTURE WAS TOO SMALL. THERE WAS NEARLY A 3 VOLT (25%) VOLTAGE DROP FROM THE WIRING HARNESS TO THE BRAKE DRUMS. AFTER REPLACING WHAT APPEARED TO BE 16 GAUGE WIRE WITH 12 GAUGE WIRE THE BRAKES NOW WORK PROPERLY. KEYSTONE HOWEVER IS STILL MANUFACTURING TRAILERS WITH INADEQUATE BRAKING CAUSED BY UNDERSIZED WIRING AND INSISTING THEY ARE SAFE.
Mfg Campaign: 10747990
Recall Date: Aug 11, 2015
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