Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018 Keystone Carbon and Raptor recreational fifth-wheel trailers. These vehicles were manufactured without a protective barrier in the fuel station to prevent fuel absorption in the main floor.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18-317
Recall Date: Apr 10, 2018
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2018 Carbon, Fuzion, and Raptor triple axle toy haulers. These vehicles may have an incorrectly welded suspension equalizer that can result in the suspension's failure while traveling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-305
Recall Date: Oct 12, 2017
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Corrective Action:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Additional Notes:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Mfg Campaign: 11110674
Recall Date: Jul 11, 2018
Keystone Rv Company
Defect Description:
TIRES
Potential Consequences:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Corrective Action:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Additional Notes:
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##
Mfg Campaign: 11110674
Recall Date: Jul 11, 2018
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Valencia, CA • 36 yrs
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