KEYSTONE CARBON 2016

Complete listing of complaints and recalls for this vehicle

5
Complaints
2
Recalls

Complaints & Recalls

5 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 16V825000 SAFETY RECALL
6.3K Vehicles Affected
Recall Date: Nov 15, 2016
Safety Issue:

Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.

Potential Risk:
If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
FREE Recall Solution:
Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 16-267
Notice Date: Nov 29, 2016
Recall Date: Nov 15, 2016

Consumer Complaints

5 Complaints
Keystone Rv Company
Campaign: 11044033 Other
Nov 7, 2017
Defect Description:

STRUCTURE:BODY

Potential Consequences:

BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.

Corrective Action:

BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.

Additional Notes:

BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.

Manufacturer: KEYSTONE
Mfg Campaign: 11044033
Notice Date: Nov 7, 2017
Recall Date: Nov 7, 2017
Keystone Rv Company
Campaign: 10970406 Other
Apr 4, 2017
Defect Description:

SEATS

Potential Consequences:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.

Corrective Action:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.

Additional Notes:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.

Manufacturer: KEYSTONE
Mfg Campaign: 10970406
Notice Date: Apr 4, 2017
Recall Date: Apr 4, 2017
Keystone Rv Company
Campaign: 10970403 Other
Apr 4, 2017
Defect Description:

STRUCTURE:BODY

Potential Consequences:

ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]

Corrective Action:

ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]

Additional Notes:

ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]

Manufacturer: KEYSTONE
Mfg Campaign: 10970403
Notice Date: Apr 4, 2017
Recall Date: Apr 4, 2017
Keystone Rv Company
Campaign: 10970404 Other
Apr 4, 2017
Defect Description:

STRUCTURE:BODY

Potential Consequences:

CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.

Corrective Action:

CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.

Additional Notes:

CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.

Manufacturer: KEYSTONE
Mfg Campaign: 10970404
Notice Date: Apr 4, 2017
Recall Date: Apr 4, 2017
Keystone Rv Company
Campaign: 10970405 Other
Apr 4, 2017
Defect Description:

SEATS

Potential Consequences:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.

Corrective Action:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.

Additional Notes:

CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.

Manufacturer: KEYSTONE
Mfg Campaign: 10970405
Notice Date: Apr 4, 2017
Recall Date: Apr 4, 2017

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