Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22-423
Recall Date: Mar 11, 2022
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-414
Recall Date: Sep 13, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Bullet 34BIPR trailers. The bedroom emergency egress window may have an incorrect crank handle installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21-407
Recall Date: Apr 9, 2021
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake Wiring drivers side of trailer melted inside trailer axel and near brake drum. Technician stated possible due to wiring being damaged when run through axel. Camping World Lakewood NJ has defective wiring and photos. First noted something questionable about wires in [XXX] but seemed to be working ok then inspected by Camping World [XXX] found wiring insulation seriously melted. Wiring required replacement. Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems
Corrective Action:
Brake Wiring drivers side of trailer melted inside trailer axel and near brake drum. Technician stated possible due to wiring being damaged when run through axel. Camping World Lakewood NJ has defective wiring and photos. First noted something questionable about wires in [XXX] but seemed to be working ok then inspected by Camping World [XXX] found wiring insulation seriously melted. Wiring required replacement. Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems
Additional Notes:
Brake Wiring drivers side of trailer melted inside trailer axel and near brake drum. Technician stated possible due to wiring being damaged when run through axel. Camping World Lakewood NJ has defective wiring and photos. First noted something questionable about wires in [XXX] but seemed to be working ok then inspected by Camping World [XXX] found wiring insulation seriously melted. Wiring required replacement. Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Tried to upload pics but doesn’t direct to an upload page. I feel this could have be a catastrophic event and suggest closer inspections and testing of brake systems
Mfg Campaign: 11564162
Recall Date: Jan 8, 2024
Keystone Rv Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
2021 KEYSTONE BULLET. CONSUMER WRITES IN REGARD TO OVERHEATING BRAKES. THE CONSUMER STATED THE BRAKES DESTROYED THEMSELVES. A TECHNICIAN AT THE DEALERSHIP STATED THAT WHEN THE BRAKE HUB WAS PULLED, THE BRAKES AND COMPONENTS FELL TO THE FLOOR IN PIECES. THE MANUFACTURER WAS NOTIFIED, BUT DECLINED ASSISTANCE STATING THE FAILURE WAS DUE TO USER ERROR. THE DEALERSHIP THEN OFFERED ASSISTANCE BY DISCOUNTING THE REPAIR COST. THE VEHICLE WAS REPAIRED. *JS
Corrective Action:
2021 KEYSTONE BULLET. CONSUMER WRITES IN REGARD TO OVERHEATING BRAKES. THE CONSUMER STATED THE BRAKES DESTROYED THEMSELVES. A TECHNICIAN AT THE DEALERSHIP STATED THAT WHEN THE BRAKE HUB WAS PULLED, THE BRAKES AND COMPONENTS FELL TO THE FLOOR IN PIECES. THE MANUFACTURER WAS NOTIFIED, BUT DECLINED ASSISTANCE STATING THE FAILURE WAS DUE TO USER ERROR. THE DEALERSHIP THEN OFFERED ASSISTANCE BY DISCOUNTING THE REPAIR COST. THE VEHICLE WAS REPAIRED. *JS
Additional Notes:
2021 KEYSTONE BULLET. CONSUMER WRITES IN REGARD TO OVERHEATING BRAKES. THE CONSUMER STATED THE BRAKES DESTROYED THEMSELVES. A TECHNICIAN AT THE DEALERSHIP STATED THAT WHEN THE BRAKE HUB WAS PULLED, THE BRAKES AND COMPONENTS FELL TO THE FLOOR IN PIECES. THE MANUFACTURER WAS NOTIFIED, BUT DECLINED ASSISTANCE STATING THE FAILURE WAS DUE TO USER ERROR. THE DEALERSHIP THEN OFFERED ASSISTANCE BY DISCOUNTING THE REPAIR COST. THE VEHICLE WAS REPAIRED. *JS
Mfg Campaign: 11485387
Recall Date: Sep 20, 2022
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