Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21-414
Recall Date: Sep 13, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Bullet 34BIPR trailers. The bedroom emergency egress window may have an incorrect crank handle installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21-407
Recall Date: Apr 9, 2021
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain 2020 Bullet 34RI trailers equipped with overhead cabinets across the rear wall. The trailers may be missing an egress window in the main living area, preventing passenger exit in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20-373
Recall Date: Feb 27, 2020
Consumer Complaints
2 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Mfg Campaign: 11343662
Recall Date: Aug 6, 2020
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 KEYSTONE BULLET CROSSFIRE TRAVEL TRAILER. THE CONTACT STATED THAT THE DEMOTIC WATER HEATER CAUGHT ON FIRE, BURNING ALL THE ELECTRIC WIRES COMPLETELY. THE FIRE EVENTUALLY BURNED OUT ON ITS OWN. THE RV WAS TAKEN TO BISH'S RV - BOISE AREA (1300 W OVERLAND RD, MERIDIAN, ID 83642) WHERE HE WAS INFORMED THAT THE GAS PRESSURE WAS LOW, WHICH THEY LINKED TO THE FAILURE. THE CONTACT CALLED THE MAKER OF THE WATER HEATER AND THEY BLAMED THE FIRE ON THE PROPANE TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY EXPLAINED THAT THEY ARE NOT RESPONSIBLE FOR THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 0. THE VIN IS INVALID. *DT*JB*BF*JB
Mfg Campaign: 11343662
Recall Date: Aug 6, 2020
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