Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Consumer Complaints
4 ComplaintsKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Corrective Action:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Additional Notes:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Mfg Campaign: 11191484
Recall Date: Mar 25, 2019
Keystone Rv Company
Defect Description:
WHEELS
Potential Consequences:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Corrective Action:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Additional Notes:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Mfg Campaign: 11191484
Recall Date: Mar 25, 2019
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Corrective Action:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Additional Notes:
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS ASSUMED THAT THE UNIT WAS IN MOTION DURING THE FAILURES. . ALIGNMENT ISSUES WERE FIRST DISCOVERED IN JULY OF 2018, BUT DID NOT UNDERSTAND THE EXTENT OF THE PROBLEM UNTIL JANUARY 2019. THE UNIT HAS BEEN IN THE SHOP SINCE SEPTEMBER OF 2019. NEW TIRES WERE INSTALLED IN JULY 2018 AND THE INSPECTION REPORT IS CALLING FOR REPLACEMENT OF THE TIRES AGAIN DUE TO EXCESSIVE WERE DURING THE THREE MONTHS THE UNIT WAS ON THE ROAD.
Mfg Campaign: 11191484
Recall Date: Mar 25, 2019
Keystone Rv Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PROPANE HOSE FROM TANK TO REGULATOR LEAKING AT BOTH CRIMPED HOSE FITTING CONNECTIONS. APPEARS TO BE MANUFACTURING DEFECT. MANUFACTURERS ID IS: DEKING CORPORATION CO , LTD. LOT NO.852639. HOSE LEAKS UNDER VIBRATION OR DEFLECTION.
Corrective Action:
PROPANE HOSE FROM TANK TO REGULATOR LEAKING AT BOTH CRIMPED HOSE FITTING CONNECTIONS. APPEARS TO BE MANUFACTURING DEFECT. MANUFACTURERS ID IS: DEKING CORPORATION CO , LTD. LOT NO.852639. HOSE LEAKS UNDER VIBRATION OR DEFLECTION.
Additional Notes:
PROPANE HOSE FROM TANK TO REGULATOR LEAKING AT BOTH CRIMPED HOSE FITTING CONNECTIONS. APPEARS TO BE MANUFACTURING DEFECT. MANUFACTURERS ID IS: DEKING CORPORATION CO , LTD. LOT NO.852639. HOSE LEAKS UNDER VIBRATION OR DEFLECTION.
Mfg Campaign: 11092520
Recall Date: May 8, 2018
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