KEYSTONE BULLET 2017

Complete listing of complaints and recalls for this vehicle

5
Complaints
2
Recalls

Complaints & Recalls

5 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 16V600000 SAFETY RECALL
51.6K Vehicles Affected
Recall Date: Aug 15, 2016
Safety Issue:

Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.

Potential Risk:
If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
FREE Recall Solution:
Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KEYSTONE dealer to schedule your FREE recall repair.
Manufacturer: KEYSTONE
Mfg Campaign: 16-261
Notice Date: Oct 7, 2016
Recall Date: Aug 15, 2016

Consumer Complaints

5 Complaints
Keystone Rv Company
Campaign: 11541606 Other
Aug 30, 2023
Defect Description:

SUSPENSION

Potential Consequences:

1. Component that failed: The leaf springs on the rear axle broke in half. This RV has two rear axles. The leaf springs that broke were both on the rear axle. 2. How was your safety put at risk?: If the springs broke while at highway speeds, control of the Travel Trailer could have been lost. 3. Has the problem been confirmed by a dealer or independent service center?: Yes. Both broken leaf springs have been replaced. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representative?: No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. We did hear a "pop noise" when one of the springs snapped/broke. The leaf spring broke while making a U-turn. Keystone RV was notified of this spring failure. I wanted Keystone RV to know of this problem in the event other RV Trailer Trailers are experiencing similar suspension failures. I do not overload the travel trailer. The RV Travel Trailer is used primarily in the Rocky Mountain West. So the leaf springs were not subject to salt air and/or high humidity that would lead to corrosion. I drive very conservatively. I am always the slowest vehicle on the highway. I do not camp off-road. The RV Travel Trailer is 6 1/2 years old. The leaf springs should not have failed at such a young age and under the circumstances that exist.

Corrective Action:

1. Component that failed: The leaf springs on the rear axle broke in half. This RV has two rear axles. The leaf springs that broke were both on the rear axle. 2. How was your safety put at risk?: If the springs broke while at highway speeds, control of the Travel Trailer could have been lost. 3. Has the problem been confirmed by a dealer or independent service center?: Yes. Both broken leaf springs have been replaced. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representative?: No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. We did hear a "pop noise" when one of the springs snapped/broke. The leaf spring broke while making a U-turn. Keystone RV was notified of this spring failure. I wanted Keystone RV to know of this problem in the event other RV Trailer Trailers are experiencing similar suspension failures. I do not overload the travel trailer. The RV Travel Trailer is used primarily in the Rocky Mountain West. So the leaf springs were not subject to salt air and/or high humidity that would lead to corrosion. I drive very conservatively. I am always the slowest vehicle on the highway. I do not camp off-road. The RV Travel Trailer is 6 1/2 years old. The leaf springs should not have failed at such a young age and under the circumstances that exist.

Additional Notes:

1. Component that failed: The leaf springs on the rear axle broke in half. This RV has two rear axles. The leaf springs that broke were both on the rear axle. 2. How was your safety put at risk?: If the springs broke while at highway speeds, control of the Travel Trailer could have been lost. 3. Has the problem been confirmed by a dealer or independent service center?: Yes. Both broken leaf springs have been replaced. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representative?: No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. We did hear a "pop noise" when one of the springs snapped/broke. The leaf spring broke while making a U-turn. Keystone RV was notified of this spring failure. I wanted Keystone RV to know of this problem in the event other RV Trailer Trailers are experiencing similar suspension failures. I do not overload the travel trailer. The RV Travel Trailer is used primarily in the Rocky Mountain West. So the leaf springs were not subject to salt air and/or high humidity that would lead to corrosion. I drive very conservatively. I am always the slowest vehicle on the highway. I do not camp off-road. The RV Travel Trailer is 6 1/2 years old. The leaf springs should not have failed at such a young age and under the circumstances that exist.

Manufacturer: KEYSTONE
Mfg Campaign: 11541606
Notice Date: Aug 30, 2023
Recall Date: Aug 30, 2023
Keystone Rv Company
Campaign: 11109812 Other
Jul 6, 2018
Defect Description:

TIRES

Potential Consequences:

I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS WE REPLACED ALL THE TIRES.

Corrective Action:

I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS WE REPLACED ALL THE TIRES.

Additional Notes:

I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS WE REPLACED ALL THE TIRES.

Manufacturer: KEYSTONE
Mfg Campaign: 11109812
Notice Date: Jul 6, 2018
Recall Date: Jul 6, 2018
Keystone Rv Company
Campaign: 11091828 Other
May 3, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Corrective Action:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Additional Notes:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Manufacturer: KEYSTONE
Mfg Campaign: 11091828
Notice Date: May 3, 2018
Recall Date: May 3, 2018
Keystone Rv Company
Campaign: 11091828 Other
May 3, 2018
Defect Description:

LATCHES/LOCKS/LINKAGES

Potential Consequences:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Corrective Action:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Additional Notes:

CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHONE ON THE INSIDE WITH MY DOG) FOR OVER 4 HOURS BEFORE FINDING ANOTHER OWNER OF A KEYSTONE TRAVEL TRAILER WHO WAS GRACIOUS ENOUGH IN ALLOWING US TO TRY TO USE THEIR KEYS TO OPEN OUR DOORS. THE REAR DOOR WAS IN THE UNLOCK POSITIONS AND WE WERE UNABLE TO UNLOCK THE LOCK EVEN WITH A KEY. *DT *JS

Manufacturer: KEYSTONE
Mfg Campaign: 11091828
Notice Date: May 3, 2018
Recall Date: May 3, 2018
Keystone Rv Company
Campaign: 11006198 Other
Jul 18, 2017
Defect Description:

SUSPENSION

Potential Consequences:

TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.

Corrective Action:

TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.

Additional Notes:

TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 1,000.

Manufacturer: KEYSTONE
Mfg Campaign: 11006198
Notice Date: Jul 18, 2017
Recall Date: Jul 18, 2017

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