Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17-307
Recall Date: Nov 22, 2017
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16-261
Recall Date: Aug 15, 2016
Keystone Rv Company
Safety Issue:
Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Sprinter, Springdale, Bullet, Cougar, Hideout, and Passport trailers and 2015-2016 Dutchmen Aspen, Coleman, Denali, Razorback, Rubicon, and Voltage trailers. For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under Associated Documents. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15-230
Recall Date: Apr 7, 2015
Consumer Complaints
3 ComplaintsKeystone Rv Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KEYSTONE BULLET. THE CONTACT STATED THAT THE FLOORBOARDS WERE ROTTING DUE TO WATER DAMAGE. THE CONTACT CALLED TERRYTOWN RV SUPERSTORE (7145 DIVISION AVE S, GRAND RAPIDS, MI 49548; (616) 455-5590) AND NOTIFIED THE DEALER OF THE FAILURE. THE RV HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KEYSTONE BULLET. THE CONTACT STATED THAT THE FLOORBOARDS WERE ROTTING DUE TO WATER DAMAGE. THE CONTACT CALLED TERRYTOWN RV SUPERSTORE (7145 DIVISION AVE S, GRAND RAPIDS, MI 49548; (616) 455-5590) AND NOTIFIED THE DEALER OF THE FAILURE. THE RV HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KEYSTONE BULLET. THE CONTACT STATED THAT THE FLOORBOARDS WERE ROTTING DUE TO WATER DAMAGE. THE CONTACT CALLED TERRYTOWN RV SUPERSTORE (7145 DIVISION AVE S, GRAND RAPIDS, MI 49548; (616) 455-5590) AND NOTIFIED THE DEALER OF THE FAILURE. THE RV HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE.
Mfg Campaign: 11383319
Recall Date: Dec 14, 2020
Keystone Rv Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEYSTONE BULLET TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 16V-600. *LD THE CONSUMER WAS UNABLE TO GET IN CONTACT WITH A DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED ANOTHER DEALER, THAT ALSO DID NOT RETURN THE CONSUMER'S PHONE CALL. *JS
Corrective Action:
KEYSTONE BULLET TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 16V-600. *LD THE CONSUMER WAS UNABLE TO GET IN CONTACT WITH A DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED ANOTHER DEALER, THAT ALSO DID NOT RETURN THE CONSUMER'S PHONE CALL. *JS
Additional Notes:
KEYSTONE BULLET TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 16V-600. *LD THE CONSUMER WAS UNABLE TO GET IN CONTACT WITH A DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED ANOTHER DEALER, THAT ALSO DID NOT RETURN THE CONSUMER'S PHONE CALL. *JS
Mfg Campaign: 11099672
Recall Date: Jun 1, 2018
Keystone Rv Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FLOOR IS BUCKLING, COULD LEAD TO FOOT GOING THROUGH FLOOR.
Corrective Action:
FLOOR IS BUCKLING, COULD LEAD TO FOOT GOING THROUGH FLOOR.
Additional Notes:
FLOOR IS BUCKLING, COULD LEAD TO FOOT GOING THROUGH FLOOR.
Mfg Campaign: 10983543
Recall Date: May 4, 2017
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